“ Promised us big savings. Made mediocre attempts. When the covid-19 pandemic hit they bailed like the punks they truly are. Don't fall for their bs. Stick with your primary provider. ”
“ Used this company on a 12 month contract for about $150/month for about 2000 kWh/month which wasn't too bad. When the contract was ending, there was no letter or email sent to notify me. The 13th month went to their highest rate and my bill was over $325! I called customer service and they offered me $50 off that bill if I would sign another contract with them. I found a better rate with another company the following day. When using their service, I had tried to have their service started at other properties that I manage. Service was promised but not connected. I contacted customer service to find out what the problem was. Someone had decided that a deposit was needed on each account when I was previously told that it wouldn't be necessary. DON"T USE THIS COMPANY!!! ”
“ First of all I was a bit put off by a person coming to the door to sign us up. I should've politely refused but He talked a good game and my husband and I decided to join. Months later I get a letter that my service is being returned to my electric company for an outstanding supplier charge. I have been waiting on hold for quite some time to get an explanation. When I first called, the auto service asked for my account number and told me that it didn't exist. Then customer service rep asked for multiple items when to me the account number should have sufficed. All this seemed to do was add to my bill and I have seen NO benefit or savings. One thing for sure, I will never use anything beyond my local company again! ”
“ Frontier Utilities is corrupt feeling with showing low rates but charging extrealy high rates and customer service designed to frustrate customers rather than providing people who can actually help. ”
“ A salesman pretending to be a utility worker came to my door in a flurry saying that there was an issue with my gas and electric. After an hour of him standing in my kitchen, he talked me into joining Frontier. I called and asked my current electric company if Frontier was legit. The rep said technically yes. It is possible for them to offer you a cheaper rate. She said the current company I was with charged at 5.4 cents per KHW. The salesman claimed around 2cents per KHW and promised that my monthly bill would now be half the amount. Same with my gas company. Of course that sounded great. He also said that I was due $100 refunds from my electric and gas companies. Also a bonus. Ive been a little iffy about what I signed up for. I received 2 letters in the mail today both from Frontier, 1 for my electric and 1 for my gas. The cost per KHW was twice the amount of my original carriers!!! The contract wasnt void until my carriers made the official switch which thankfully hadnt happened yet so I was able to cancel the contract otherwise I would have been locked into Frontiers insane prices for a year. And of course the refunds were a scam. Everything I was told was a lie. Dont let them cheat you!!! ”
“ I made the switch under the false pretenses of it being cheaper than Gexa and thinking that we would be switching to a better option for our family we are actually paying more than we did at Gexa and were told by a representative to use less electricity because there was nothing she could do when I called to ask after the second bill asking if there were other options for us. ”
“ They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them. ”
“ There was a problem with every bill, after 3 months I canceled and paid cancellation fees, I am very happy to cancel the service. ”
“ I had frontier for about half a year. First few months I was rarely home. An lived in a small trailer. My bill was always over a hundred bucks. My father put his credit card on auto pay. He paid my bill one month online his self. Next day another transaction was made. He called to ask if I had authorized it. I said NO. I knew he had just made a payment. I called an was told that the company took out the payment for the next month. How could they bill me for a cycle that wasn't due yet. Most importantly, the took that money without consent. I should have looked into a suit. After i called I was told that the amount they took could only be sent by check. Since it was a bigger amount I figured they could just keep it an return what we did authorize back on the card. An not have to wait for any check. My next to bills were horrible. They charged me like I made a payment that wasn't accepted. In not even a two month period i was bill 1000 dollars. Which is impossible to do. I often shower an use the bathroom with candles. So I knew right away something was wrong. My lights were cut off. While I had my new born daughter. I had made a payment of 200 to get my lights back on. Which they refused to do. Basically they wanted me to pay for their mistake. We paid, 200 that day an over 400 previously to try an get caught up. But they wanted another 400. To get the lights back on. I quickly changed light company. I have eight children. An try to use light considerably. I have never had any problems paying any light bill in my life. Only with frontier. I'll never forget this horrible experience... ”
“ Worst customer Service.I should have done more research before I actually got into a contract with them.My Bill is close to $300 and I'm hardly home.I unplug everything.Called to see why my bill is high and the response I got was a rude foreign man saying Well that's the plan you chose not our fault.I asked why they are charging me an extra $75 for base fee,he continue to argue.I got annoyed and said I will just change Service. ”
“ This company uses a 3rd parry site "Save On Energy" to advertise for them and accepts ZERO responsibility for how their plans are conveyed. Their ratings are extremely poor on the Public Utility Commission's website, and their rates, unfavorably high. I should have read more reviews about their business practices and customer service history before I signed up for service. For they are certainly the lowest quality and poorly run energy brokerage I've encountered in my 20 years of purchasing electricity.Beware: they will try to obfuscate massive base rates when they attempt to garner your business. DO NOT engage w/ their services. They operate at the highest level of deceit. ”
“ Like most below, I fell for the bait and switch, too. But wait, there's more! Once my usually-$75 bill tripled the first month after my contract renewed! Excpected, now that I look at the reviews, but that's not the end. After calling and screaming (literally screaming) for hours and days at anyone I could get on the phone at this company, I finally got in touch with a manager willing to actually do something. Nothing useful, unfortunately - My bill's lower now, but it's still more than double what I paid before (My bill this month was $291 dollars. For a 550 sq. ft, 1 bedroom apartment. Insane.)Never expect to be able to make a payment arrangement with the company, either. I made one - They insisted I make half of the payment right then, and the other half in no more than 3 days. NEVER more than three days. Also; You can only get one payment arrangement per 6 months. If you break that payment arrangement, like, in my case, my billpay ended up not processing the payment until the day after, they block you from having ANY payment arrangement of any kind for 12 months after.I also had $100 of disconnect and reconnect fees on my account this month. Despite the fact that I paid them by the date listed on my notice. When I called them, they offered to waive it. Which was great. Until they explained that they'd only be waiving half of it, and that it wouldn't be waived. I'd still have to pay the full $100+ dollars in disconnect/reconnect fees, they'll just add the extra $50 they expect me to pull out of nowhere to my next bill as a credit instead. That is INSANE. You cannot make a billing mistake and then force a customer to pay anyway. That's absolutely disgusting.Frontier Utilities is a collective of filth, scum, and cockroaches in human flesh. Their employees have no empathy and no power. Their managers are about as understanding and filthy as your average garbage pail. Stay far, Far, FAR away from this company, unless you enjoy having your energy bill randomly higher every single billing cycle, and a company that sees absolutely no value whatsoever in retaining and helping their customers.I've already reported them to the Texas PUC and the Better Business Bureau, as well as the Consumer Financial Protection Bureau. I've also recently begun speaking with a lawyer regarding a pending class action lawsuit against their company for the exact practices I and many others have mentioned on this review board. ”
“ For 11 months after we received the first bill, we asked for an address correction. EVERY MONTH. They NEVER CORRECTED THE ADDRESS, giving us problems receiving the bill, and problems paying the bill. Because there is an extra letter at the end of our address. ALL THEY HAD TO DO IS DELETE ONE LETTER. AFTER 11 MONTHS IT IS STILL THE SAME. WE ASKED EVERY MONTH FOR THEM TO CHANGE, WHICH EACH TIME THEY SAID THEY WOULD!!!!!!We WERE then put in a position to call in our payments EVERY FREAKING MONTH. WHICH ENDED UP HAVING US SPEND 1 - 2 HOURS A MONTH JUST TO PAY THE BILL OVER THE PHONE BECAUSE THEIR SYSTEMS DO NOT ACCEPT THAT EXTRA FREAKING LETTER ASSOCIATED WITH OUR ADDRESS. THEY HAVE COSTED MY HUSBAND AND I ALMOST 24 HOURS JUST TO PAY OUR ELECTRIC BILL OVER THE LAST YEAR!!! So. When our contract was up? WE CANCELLED giving notice in November that we were cancelling on the appropriate contract date in December. WHICH THEY JACKED-UP THE PRICE, & DOUBLED OUR CONTRACT AMOUNT FOR THAT MONTH! SO THEN, AFTER WE PAID THE LAST BILL, WHICH WAS DOUBLE THE USUAL AMOUNT PAYABLE IN DECEMBER, THE MONTH WE ALSO CANCELLED! THEN, TODAY, FEB. 4, 2019, WE GET ANOTHER BILL WITH A DISCONNECT AND RECONNECT FEE OF $50! WE ARE IN CONTRACT WITH ANOTHER ELECTRICITY PROVIDER? I'M POSTING THIS EVERYWHERE, FRONTIER IS A RIP OFF WITH HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! ”
“ Frontier tried a fast one on me on my 01/10/19 bill by billing me for 35 days. Since I use about 1900 kWh per month on a flat $145 for 2000 kWh, the extra 4 days resulted in a penalty rate of 15.9 cents on 213 kWh. Next month, I'll probably be read with 25 days for about 1600 kWh. Will I get an adjustment? HELL, NO. I'll pay the flat 2000 kWh for $145. This HAS to be ILLEGAL. I've already filed a BBB complaint and I'm going to the public service commission's (or whatever it's called in Texas) website to make a complaint there, too. Someone has to speak up or unwitting consumers will get screwed by Frontier from here to eternity. ”
“
It has been two months since I signed up for Frontier Service via Pa Energy Ratings and my service has not been switched to Frontier.
Pa Energy Ratings order # 425028. Frontier order # 0639520. What happened???? ”
“ Just changed to Frontier a couple of weeks ago. 1st bill - SHOCKER. Was not aware about $145 flat rate. My electricity bill is usually at most in summer $100, winter, fall is usually $50. Called customer service, hard to understand for one, cant help me. Frontier Mission Statement - Our mission is to create superior value and satisfaction for our customer - We execute our mission through the highest standards for service, innovation.Their customer service did not help the customer, was not innovative with ideals. Instead they laughed at me. ”
“ Recently left Frontier after being overcharged 24.99 kw. Complete scam and no customer service. Paying 12 kw now with another company.Frontier charges you the average usage not actual usage. Please dont use this company!! They only take advantage of you. Do not do business with this company. Read the other reviews. ”
“ I GAVE ONE STAR BECAUSE I COULDN'T CONTINUE WITHOUT A STAR. OTHERWISE IT WOULD HAVE BEEN A -1. SO LIFE HAPPENED........AND SO COULDN'T MAKE MY PAYMENT ON TIME. ENDED MAKING IT ON A FRI. WAITED TILL MON TO CALL AND ASK THEM IF THEY CAN TURN MY ELECTRIC BACK SINCE I HAD PROOF THAT I MADE A PAYMENT. THE SO CALLED SUPERVISOR BY THE NAME FRANCISCO TAKES ME ON RUNARROUND TO EVEN CONTACTING THE COMPANY THEY USE FOR THEIR PAYMENT, SPENT AN OUR OR SO ON THE PHONE ON A THREE WAY, ASKS FOR APPROVAL OF PAYMENT FROM THE AGENT, ALL TO NO VAIL !!!!!! HE PUTS US ON HOLD, TELLS US HE WILL SEE WHAT YO DO, ONLY COME BACK AND SAY, I AM GONNA HAVE TO WAIT TILL HE GETS A 'TRANSMISSION'. HE TRIES TO RUSH ME OFF THE PHONE BY SAYING I WILL HAVE MY MANAGER CALL YOU BACK. THAT IS WHAT YOU WILL HEAR FROM THEM WHEN YOU REQUEST TO SPEAK TO A MANAGER. YOU COULD TELL THE SUPERVISOR IS INEXPERIENCED FROM THE WAY HE WAS HANDLING THE CASE. LEFT THE PHONE UNSATISFIED, WHAT A WASTE OF MY TIME! I WILL NEVER RECOMMEND THIS COMPANY TO ANY ONE. ”
“ I was with Fronteir utilities for a year and while the price was cheap, the customer service was horrible. After being with them for over a year I was offered a price plan that was double what they were offering new customers. Their customer service representatives are horrible and do not work with you at all. If you pay your bill late, as in 30 minutes late, you are charged a $20 fee for a letter to be mailed to you. They do not work out payment plans or payment arrangements. Every bill must be paid in full every single month. My rates were not horrible until my contract expired. I spoke with someone about getting a 72 hour extension to pay my bill which was six days overdue and was told sorry were shutting your power off even though you have a small child in the house. You get what you pay for ”
“
Started off .08 cents kwh and great! pay as you go, they send usage and you can track and plan. Sounds great right? Well, that turned quickly. I accidentally paid too much on one of my payments, too many zeros, ok, so my fault. I called customer service and asked if they able to return the money and I will submit a new payment. well, they said, yea, yea no problem. but it never happened. I sent an email asking them to check on it and still no answer, no response, nothing they just lied to me and kept both payments.
But real problem was after only 4 months of using them, they ended up charging 17 cents kwh as it went up from .08cents. That is when i bailed out. They will not tell you the rate until after make a payment, then you have to perform the math yourself to figure this out.
NOW, after switching, they are returning only part of my remaining balance. Yea Part of it. I have no idea why, they are NOT responding to emails, and I also found that their representatives struggled with 2nd grade math as They have no idea on how to add and subtract. I have supplied real numbers to show that they are in the wrong and they refuse to see this nor responding to emails. They are just plain stupid. I have am still fighting with the thieves demanding they fix it.
What they do not know is, I have been tracking my power, every month for the past 12yrs. I read the meter, I am proficient in excel so I know how much power I use every week and can forecast it very well. It is not hard to do, but you have to spend to effort in doing it.
It is just Unbelievable, that they are stealing this money and my advice is go somewhere else.
”
| Example Bill |
|---|
