“ At the end of my current electrical contract with another provider I decided to look for another one and came across Frontier. I went ahead and switched and was told by the REP that I had a 3 day grace period to cancel the order. I called the next day to cancel the order and was told it would be cancelled as my current provider agreed to not change my rate. A few weeks later I receive a bill from Frontier. And then another bill, for a different amount, about 10 days later. I then called them to ask why I was receiving a bill if I cancelled the switch for service. The operator gave me the run around telling that switch actually takes a couple of weeks and I owe them for those weeks. I said no I called to cancel the next day so why did the order even go through. I am not sure if that is a form of slamming but I will ask when I call PUC hotline. She then put me on hold only to come back and let me know a supervisor would be contacting me to discuss. There is nothing to discuss. I made the request according to their rules and they are not honoring those. I will definitely not recommend this provider to anyone and I will be filing a complaint with the appropriate authority. ”
“ Signed up in April, first bill $23 then $60 for May and $154 June. I know it's summer, and I expected the bill to be high but not this high! 510 Sq.ft apartment with average usage 300kWh per month. My current plan with Frontier is 18.9 cents per kWh. Anyways I decided to move to extended stay in the July/Aug billing cycle as I thought it was a cheaper options. I shut everything down and I was gone. I am in disbelieve in my hotel room reading the next bill projection from Frontier with projected amount $140!! How?! I feel stupid because early termination fee $200 was a cheaper option. Well, I hate if they got you too.. but if it's a beginning of your contract, I would advice you to cut your losses. End the contract pay the fees, don't be like me. ”
“ If I could give a minus 5 stars I would. I switched to Frontier based on what was supposed to be a good deal. In 10 years these are the highest bills I have ever had. The info provided when choosing a plan is misleading. I have compared usage to the last four years during the same times and usage is the same amount of usage and that is a fact; but the Frontier bills are $100+ higher than with any other provider I have used. I had a new energy efficient A/C installed last year. Switching to Frontier Utilities in Houston TX was a very expensive mistake. Current bill with them = Center Point add-on fee $170 plus $370 Frontier fee = $540 for one month and for the last 4 years the same month with other providers $100 less. ”
“ i was fairly happy with frontier till the end of my contract came up. i noticed my most recent bill at the time had increased substantially, so i went online to view my previous statements to see what was going on and all i recieved when i tried to pull up my previous monthly statements was: *this statement is inaccessible* i didn't understand why my bill had suddenly almost tripled. i had signed up originally for a 6.5 cent/kwh rate along with the oncor delivery charges which came to around 10 cent/kwh for 12 months. when my 12 months had ended they jumped my cost to 16.9 cent/kwh, very excessive without informing me then the next month to 17.9/ kwh. i removed my account from autopay immediately and they started harrassing me about paying the bill since i changed providers. as it stands my monthly bills were always payable about the 2nd day of the month so the final payment as of today is still not due for another 5 days. they also claim i now owe them a late payment fee on top of their ridiculous rate increases. i have never experienced such low handed practices in my life and i do plan to notify PUC about their devios business operations. ”
“ Be very careful what you click on. The TexasElectricityRatings submit button does not allow a comparison of plans but is a "submit" to order a plan or make a contract. I clicked on a Frontier plan and this resulted in an order for service. I called Frontier immediately (2 minutes) and their rep told me "no problem" that the order had not "gone to market" and could be cancelled. This turned out not to be the case. I was also labeled as a "move-in" not as a change of service. This allowed Frontier to "sign me up" with no grace period - in other words even a cancellation after 5 minutes would be charged a $150 cancellation fee. As a final straw the plan had a displayed cost of 6.2 cents per KWH whereas the real cost was closer to 14 cents per KWH ”
“ Their agent promised me that, I will pay less than usual unless the usage is high. But, usage is less, bill is 50% more than previous bill. They are lying and cheating. Stay away from Frontier Utilities ”
“ Agent of Frontier Utilities came my home and explained advantages of their company. Several times I asked her if there will be any hidden fees or not. She assured me that I will not see higher bill than I had before if the usage is not higher. I got my first bill from them, usage was less, but the bill is 50% more. And now they say that, it will take 2-3 bills for me to go back to Columbia Gas. This is trick. That's why stay away from them. If you see their agent before your door, do not trust their any words or promises. This is my live experience, unfortunately. ”
“ Promised us big savings. Made mediocre attempts. When the covid-19 pandemic hit they bailed like the punks they truly are. Don't fall for their bs. Stick with your primary provider. ”
“ Used this company on a 12 month contract for about $150/month for about 2000 kWh/month which wasn't too bad. When the contract was ending, there was no letter or email sent to notify me. The 13th month went to their highest rate and my bill was over $325! I called customer service and they offered me $50 off that bill if I would sign another contract with them. I found a better rate with another company the following day. When using their service, I had tried to have their service started at other properties that I manage. Service was promised but not connected. I contacted customer service to find out what the problem was. Someone had decided that a deposit was needed on each account when I was previously told that it wouldn't be necessary. DON"T USE THIS COMPANY!!! ”
“ First of all I was a bit put off by a person coming to the door to sign us up. I should've politely refused but He talked a good game and my husband and I decided to join. Months later I get a letter that my service is being returned to my electric company for an outstanding supplier charge. I have been waiting on hold for quite some time to get an explanation. When I first called, the auto service asked for my account number and told me that it didn't exist. Then customer service rep asked for multiple items when to me the account number should have sufficed. All this seemed to do was add to my bill and I have seen NO benefit or savings. One thing for sure, I will never use anything beyond my local company again! ”
“ Frontier Utilities is corrupt feeling with showing low rates but charging extrealy high rates and customer service designed to frustrate customers rather than providing people who can actually help. ”
“ A salesman pretending to be a utility worker came to my door in a flurry saying that there was an issue with my gas and electric. After an hour of him standing in my kitchen, he talked me into joining Frontier. I called and asked my current electric company if Frontier was legit. The rep said technically yes. It is possible for them to offer you a cheaper rate. She said the current company I was with charged at 5.4 cents per KHW. The salesman claimed around 2cents per KHW and promised that my monthly bill would now be half the amount. Same with my gas company. Of course that sounded great. He also said that I was due $100 refunds from my electric and gas companies. Also a bonus. Ive been a little iffy about what I signed up for. I received 2 letters in the mail today both from Frontier, 1 for my electric and 1 for my gas. The cost per KHW was twice the amount of my original carriers!!! The contract wasnt void until my carriers made the official switch which thankfully hadnt happened yet so I was able to cancel the contract otherwise I would have been locked into Frontiers insane prices for a year. And of course the refunds were a scam. Everything I was told was a lie. Dont let them cheat you!!! ”
“ I made the switch under the false pretenses of it being cheaper than Gexa and thinking that we would be switching to a better option for our family we are actually paying more than we did at Gexa and were told by a representative to use less electricity because there was nothing she could do when I called to ask after the second bill asking if there were other options for us. ”
“ They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them. ”
“ There was a problem with every bill, after 3 months I canceled and paid cancellation fees, I am very happy to cancel the service. ”
“ I had frontier for about half a year. First few months I was rarely home. An lived in a small trailer. My bill was always over a hundred bucks. My father put his credit card on auto pay. He paid my bill one month online his self. Next day another transaction was made. He called to ask if I had authorized it. I said NO. I knew he had just made a payment. I called an was told that the company took out the payment for the next month. How could they bill me for a cycle that wasn't due yet. Most importantly, the took that money without consent. I should have looked into a suit. After i called I was told that the amount they took could only be sent by check. Since it was a bigger amount I figured they could just keep it an return what we did authorize back on the card. An not have to wait for any check. My next to bills were horrible. They charged me like I made a payment that wasn't accepted. In not even a two month period i was bill 1000 dollars. Which is impossible to do. I often shower an use the bathroom with candles. So I knew right away something was wrong. My lights were cut off. While I had my new born daughter. I had made a payment of 200 to get my lights back on. Which they refused to do. Basically they wanted me to pay for their mistake. We paid, 200 that day an over 400 previously to try an get caught up. But they wanted another 400. To get the lights back on. I quickly changed light company. I have eight children. An try to use light considerably. I have never had any problems paying any light bill in my life. Only with frontier. I'll never forget this horrible experience... ”
“ Worst customer Service.I should have done more research before I actually got into a contract with them.My Bill is close to $300 and I'm hardly home.I unplug everything.Called to see why my bill is high and the response I got was a rude foreign man saying Well that's the plan you chose not our fault.I asked why they are charging me an extra $75 for base fee,he continue to argue.I got annoyed and said I will just change Service. ”
“ This company uses a 3rd parry site "Save On Energy" to advertise for them and accepts ZERO responsibility for how their plans are conveyed. Their ratings are extremely poor on the Public Utility Commission's website, and their rates, unfavorably high. I should have read more reviews about their business practices and customer service history before I signed up for service. For they are certainly the lowest quality and poorly run energy brokerage I've encountered in my 20 years of purchasing electricity.Beware: they will try to obfuscate massive base rates when they attempt to garner your business. DO NOT engage w/ their services. They operate at the highest level of deceit. ”
“ Like most below, I fell for the bait and switch, too. But wait, there's more! Once my usually-$75 bill tripled the first month after my contract renewed! Excpected, now that I look at the reviews, but that's not the end. After calling and screaming (literally screaming) for hours and days at anyone I could get on the phone at this company, I finally got in touch with a manager willing to actually do something. Nothing useful, unfortunately - My bill's lower now, but it's still more than double what I paid before (My bill this month was $291 dollars. For a 550 sq. ft, 1 bedroom apartment. Insane.)Never expect to be able to make a payment arrangement with the company, either. I made one - They insisted I make half of the payment right then, and the other half in no more than 3 days. NEVER more than three days. Also; You can only get one payment arrangement per 6 months. If you break that payment arrangement, like, in my case, my billpay ended up not processing the payment until the day after, they block you from having ANY payment arrangement of any kind for 12 months after.I also had $100 of disconnect and reconnect fees on my account this month. Despite the fact that I paid them by the date listed on my notice. When I called them, they offered to waive it. Which was great. Until they explained that they'd only be waiving half of it, and that it wouldn't be waived. I'd still have to pay the full $100+ dollars in disconnect/reconnect fees, they'll just add the extra $50 they expect me to pull out of nowhere to my next bill as a credit instead. That is INSANE. You cannot make a billing mistake and then force a customer to pay anyway. That's absolutely disgusting.Frontier Utilities is a collective of filth, scum, and cockroaches in human flesh. Their employees have no empathy and no power. Their managers are about as understanding and filthy as your average garbage pail. Stay far, Far, FAR away from this company, unless you enjoy having your energy bill randomly higher every single billing cycle, and a company that sees absolutely no value whatsoever in retaining and helping their customers.I've already reported them to the Texas PUC and the Better Business Bureau, as well as the Consumer Financial Protection Bureau. I've also recently begun speaking with a lawyer regarding a pending class action lawsuit against their company for the exact practices I and many others have mentioned on this review board. ”
“ For 11 months after we received the first bill, we asked for an address correction. EVERY MONTH. They NEVER CORRECTED THE ADDRESS, giving us problems receiving the bill, and problems paying the bill. Because there is an extra letter at the end of our address. ALL THEY HAD TO DO IS DELETE ONE LETTER. AFTER 11 MONTHS IT IS STILL THE SAME. WE ASKED EVERY MONTH FOR THEM TO CHANGE, WHICH EACH TIME THEY SAID THEY WOULD!!!!!!We WERE then put in a position to call in our payments EVERY FREAKING MONTH. WHICH ENDED UP HAVING US SPEND 1 - 2 HOURS A MONTH JUST TO PAY THE BILL OVER THE PHONE BECAUSE THEIR SYSTEMS DO NOT ACCEPT THAT EXTRA FREAKING LETTER ASSOCIATED WITH OUR ADDRESS. THEY HAVE COSTED MY HUSBAND AND I ALMOST 24 HOURS JUST TO PAY OUR ELECTRIC BILL OVER THE LAST YEAR!!! So. When our contract was up? WE CANCELLED giving notice in November that we were cancelling on the appropriate contract date in December. WHICH THEY JACKED-UP THE PRICE, & DOUBLED OUR CONTRACT AMOUNT FOR THAT MONTH! SO THEN, AFTER WE PAID THE LAST BILL, WHICH WAS DOUBLE THE USUAL AMOUNT PAYABLE IN DECEMBER, THE MONTH WE ALSO CANCELLED! THEN, TODAY, FEB. 4, 2019, WE GET ANOTHER BILL WITH A DISCONNECT AND RECONNECT FEE OF $50! WE ARE IN CONTRACT WITH ANOTHER ELECTRICITY PROVIDER? I'M POSTING THIS EVERYWHERE, FRONTIER IS A RIP OFF WITH HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! ”
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