“ Frontier tried a fast one on me on my 01/10/19 bill by billing me for 35 days. Since I use about 1900 kWh per month on a flat $145 for 2000 kWh, the extra 4 days resulted in a penalty rate of 15.9 cents on 213 kWh. Next month, I'll probably be read with 25 days for about 1600 kWh. Will I get an adjustment? HELL, NO. I'll pay the flat 2000 kWh for $145. This HAS to be ILLEGAL. I've already filed a BBB complaint and I'm going to the public service commission's (or whatever it's called in Texas) website to make a complaint there, too. Someone has to speak up or unwitting consumers will get screwed by Frontier from here to eternity. ”
“
It has been two months since I signed up for Frontier Service via Pa Energy Ratings and my service has not been switched to Frontier.
Pa Energy Ratings order # 425028. Frontier order # 0639520. What happened???? ”
“ Just changed to Frontier a couple of weeks ago. 1st bill - SHOCKER. Was not aware about $145 flat rate. My electricity bill is usually at most in summer $100, winter, fall is usually $50. Called customer service, hard to understand for one, cant help me. Frontier Mission Statement - Our mission is to create superior value and satisfaction for our customer - We execute our mission through the highest standards for service, innovation.Their customer service did not help the customer, was not innovative with ideals. Instead they laughed at me. ”
“ Recently left Frontier after being overcharged 24.99 kw. Complete scam and no customer service. Paying 12 kw now with another company.Frontier charges you the average usage not actual usage. Please dont use this company!! They only take advantage of you. Do not do business with this company. Read the other reviews. ”
“ I GAVE ONE STAR BECAUSE I COULDN'T CONTINUE WITHOUT A STAR. OTHERWISE IT WOULD HAVE BEEN A -1. SO LIFE HAPPENED........AND SO COULDN'T MAKE MY PAYMENT ON TIME. ENDED MAKING IT ON A FRI. WAITED TILL MON TO CALL AND ASK THEM IF THEY CAN TURN MY ELECTRIC BACK SINCE I HAD PROOF THAT I MADE A PAYMENT. THE SO CALLED SUPERVISOR BY THE NAME FRANCISCO TAKES ME ON RUNARROUND TO EVEN CONTACTING THE COMPANY THEY USE FOR THEIR PAYMENT, SPENT AN OUR OR SO ON THE PHONE ON A THREE WAY, ASKS FOR APPROVAL OF PAYMENT FROM THE AGENT, ALL TO NO VAIL !!!!!! HE PUTS US ON HOLD, TELLS US HE WILL SEE WHAT YO DO, ONLY COME BACK AND SAY, I AM GONNA HAVE TO WAIT TILL HE GETS A 'TRANSMISSION'. HE TRIES TO RUSH ME OFF THE PHONE BY SAYING I WILL HAVE MY MANAGER CALL YOU BACK. THAT IS WHAT YOU WILL HEAR FROM THEM WHEN YOU REQUEST TO SPEAK TO A MANAGER. YOU COULD TELL THE SUPERVISOR IS INEXPERIENCED FROM THE WAY HE WAS HANDLING THE CASE. LEFT THE PHONE UNSATISFIED, WHAT A WASTE OF MY TIME! I WILL NEVER RECOMMEND THIS COMPANY TO ANY ONE. ”
“ I was with Fronteir utilities for a year and while the price was cheap, the customer service was horrible. After being with them for over a year I was offered a price plan that was double what they were offering new customers. Their customer service representatives are horrible and do not work with you at all. If you pay your bill late, as in 30 minutes late, you are charged a $20 fee for a letter to be mailed to you. They do not work out payment plans or payment arrangements. Every bill must be paid in full every single month. My rates were not horrible until my contract expired. I spoke with someone about getting a 72 hour extension to pay my bill which was six days overdue and was told sorry were shutting your power off even though you have a small child in the house. You get what you pay for ”
“
Started off .08 cents kwh and great! pay as you go, they send usage and you can track and plan. Sounds great right? Well, that turned quickly. I accidentally paid too much on one of my payments, too many zeros, ok, so my fault. I called customer service and asked if they able to return the money and I will submit a new payment. well, they said, yea, yea no problem. but it never happened. I sent an email asking them to check on it and still no answer, no response, nothing they just lied to me and kept both payments.
But real problem was after only 4 months of using them, they ended up charging 17 cents kwh as it went up from .08cents. That is when i bailed out. They will not tell you the rate until after make a payment, then you have to perform the math yourself to figure this out.
NOW, after switching, they are returning only part of my remaining balance. Yea Part of it. I have no idea why, they are NOT responding to emails, and I also found that their representatives struggled with 2nd grade math as They have no idea on how to add and subtract. I have supplied real numbers to show that they are in the wrong and they refuse to see this nor responding to emails. They are just plain stupid. I have am still fighting with the thieves demanding they fix it.
What they do not know is, I have been tracking my power, every month for the past 12yrs. I read the meter, I am proficient in excel so I know how much power I use every week and can forecast it very well. It is not hard to do, but you have to spend to effort in doing it.
It is just Unbelievable, that they are stealing this money and my advice is go somewhere else.
”
“ i never received a bill for two months finally found out the late account by browsing on line paid 3/4 of the two bills leaving 60 dollar balance 1 week later my electric was off with no notice.....paid the balance of 60 dollars and have to wait 4 hours with kids in the dark and all the customer service says pay you bill... have been with your company two years never been late and always pay in full really unhappy and i will change companies. ”
“
Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.
Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.
Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.
If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it. ”
“
Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.
Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.
Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.
If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it. ”
“ I HAD been a customer of Frontier Utilities for about 5 years. My contract expired years ago and I had been on a month-to-month variable rate plan. The monthly bills were still within reason so I did not really notice it. However, my last three monthly invoices had kWh usage rates of 27.23, 24.53, and 22.70. The extremely high monthly bills caught my attention. There is no excuse, no explanation for rates that high. It is ridiculous that a company would do this to a loyal customer. I contacted them and they said that there was nothing they could do. Well, there is something that I could do... I signed up with another company that same day. ”
“ I cancelled my service with Frontier Utilities on the 5th of this month. I had a remaining balance of $18.96 that was due back to me. Customer Service said allow them 10 days and the money will be returned to the last payment method(my debit card). Then I received an email on the 10th saying we have closed your account your $18.96 will be put back on the card within 10 days again. So now we are pass the 10 days. I give Frontier Utilities a call and this is where the problem began. Not only did they say the don't know why, but he was still talking about the 10 days now it was 10 business days. How ever you look at it calendar or business day this was the 12th day. All I want is for Frontier Utilities to be more responsible for their actions and give me what's owe to me. That's all ”
“ Got a bill today for more than double my usual bill. Apparently, I fell off my guaranteed period and they charged me .21 per KW. I have been with them for several years and was happy. I would always get more than one reminder to sign back up. I don't remember receiving anything in last six months. Upon calling, they would not negotiate in any way to get relief from this ridiculous bill even if I sign a new contract. .21 is abusive even on a variable contract. I have to assume they are taking customers for whatever they can while the doors are still open because they certainly don't value the ones they have. Or in my case, used to have. ”
“ Their door to door salesman signed us up without consent and after I specifically told him not to. Both he and the the person on the phone lied about their rates. Now I am being charged for cancelling. Don't even let these liars through your door. ”
“ I switched from Cirro to Frontier. What a mistake. By bill, typically less than $100, was set up for $145 as a minimum per month. I had to pay two full billed months and a $200 fee to change. Back to Cirro I go. Take a look at the BBB sight before ever signing up with these shysters. ”
“ Move fast, because in my experience, they DOUBLED my rate! By the time I could find another supplier, I was nailed for 2 months! Wish I would've read these before I signed on with them. They wouldn't answer my e-mails, they could care less. TERRIBLE company! ”
“ They called trying to get me to switch to them as a provider. When I said no they threatened to cut my power off. Avoid them at all costs. A joke of a company if they need to resort to those tactics. ”
“ I changed from Cirro and first bill was 3X what I was paying with Cirro. Found out there was a "hidden charge" of $125. The devil is in the details ! ”
“ STAY AWAY!If you are considering Frontier Utilities I would highly discourage it. I am only giving one star because 0 wasn't a possibility. I recently started my service, less than a month in I received a notice of cancellation prior to ever having been sent a bill. I paid it the day it was received and apparently incurred late fees as a result. The next month my bill went from 40$ to 140$ which came as a surprise being as I was out of the country for 2 weeks within that month. I made several attempts to sign in to the online portal to see what was going on with my account, however the site wouldn't recognize my email even though I was receiving weekly email updates of my usage (which came out to around 200 kwh). I tried the forgot password link as well as the register as new, both came back with errors. I then tried looking at the website to see my plan details and somehow now that won't even work. I have the original email from when I signed up and it wasn't anywhere near the rate I'm receiving. I called customer care and the girl couldn't give me any explanation after over an hour on the phone. I called again the next day and spent a half hour on the phone just to be told I couldn't speak to a supervisor that I would be transferred to retention. After waiting on hold another 20 minutes I was hung up on. So my only option now is pay through automated system by phone with no explanation as to why. This company is a sham don't waste your time or money. They did not provide the service I signed up for and their systems don't function as advertised. I am canceling my service and they will not receive another dime from me. ”
“ This is by far the worst place I've ever had my electricity through. They bill you so many bills a month with an amount due in big letters, but they really want you to read through the bill and find the amount in small letters to pay instead. Customer service is rude and all they do is connect you to other people and never answer your questions. ”
| Example Bill |
|---|
