“ i never received a bill for two months finally found out the late account by browsing on line paid 3/4 of the two bills leaving 60 dollar balance 1 week later my electric was off with no notice.....paid the balance of 60 dollars and have to wait 4 hours with kids in the dark and all the customer service says pay you bill... have been with your company two years never been late and always pay in full really unhappy and i will change companies. ”
“
Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.
Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.
Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.
If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it. ”
“
Absolute garbage people all around. My first 6 months or so was fine. When I got very sick in January and subsequently spent 95% of that and the following three months in the hospital, they failed multiple times to put my account on hardship, as I was not home and did not need electricity.
Despite this, I paid my bills despite them becoming quite late as a result of their failures. When renewal time came up, I was given a single option to renew on the website (which is poorly constructed and rarely ever properly loads in multiple browsers), which I selected and was forced to proceed with despite half of the terms not even loading on their page.
Fast forward to the next month, I receive a bill for THREE TIMES the amount I paid previously. When I called to ask about this, I was told the equivalent of 'Too bad, so sad'. When I asked to speak with a supervisor, which I attempted to do no less than four times, I was blown off, transferred to the wrong department twice, and hung up on once. I'm currently calling them for the sixth time today in an attempt to speak with a supervisor regarding these deceptive business practices.
If you value integrity in a company, Frontier is not the one for you. They will lie, cheat, and steal from the sick, and then treat you like garbage when you get tired of it. ”
“ I HAD been a customer of Frontier Utilities for about 5 years. My contract expired years ago and I had been on a month-to-month variable rate plan. The monthly bills were still within reason so I did not really notice it. However, my last three monthly invoices had kWh usage rates of 27.23, 24.53, and 22.70. The extremely high monthly bills caught my attention. There is no excuse, no explanation for rates that high. It is ridiculous that a company would do this to a loyal customer. I contacted them and they said that there was nothing they could do. Well, there is something that I could do... I signed up with another company that same day. ”
“ I cancelled my service with Frontier Utilities on the 5th of this month. I had a remaining balance of $18.96 that was due back to me. Customer Service said allow them 10 days and the money will be returned to the last payment method(my debit card). Then I received an email on the 10th saying we have closed your account your $18.96 will be put back on the card within 10 days again. So now we are pass the 10 days. I give Frontier Utilities a call and this is where the problem began. Not only did they say the don't know why, but he was still talking about the 10 days now it was 10 business days. How ever you look at it calendar or business day this was the 12th day. All I want is for Frontier Utilities to be more responsible for their actions and give me what's owe to me. That's all ”
“ Got a bill today for more than double my usual bill. Apparently, I fell off my guaranteed period and they charged me .21 per KW. I have been with them for several years and was happy. I would always get more than one reminder to sign back up. I don't remember receiving anything in last six months. Upon calling, they would not negotiate in any way to get relief from this ridiculous bill even if I sign a new contract. .21 is abusive even on a variable contract. I have to assume they are taking customers for whatever they can while the doors are still open because they certainly don't value the ones they have. Or in my case, used to have. ”
“ Their door to door salesman signed us up without consent and after I specifically told him not to. Both he and the the person on the phone lied about their rates. Now I am being charged for cancelling. Don't even let these liars through your door. ”
“ I switched from Cirro to Frontier. What a mistake. By bill, typically less than $100, was set up for $145 as a minimum per month. I had to pay two full billed months and a $200 fee to change. Back to Cirro I go. Take a look at the BBB sight before ever signing up with these shysters. ”
“ Move fast, because in my experience, they DOUBLED my rate! By the time I could find another supplier, I was nailed for 2 months! Wish I would've read these before I signed on with them. They wouldn't answer my e-mails, they could care less. TERRIBLE company! ”
“ They called trying to get me to switch to them as a provider. When I said no they threatened to cut my power off. Avoid them at all costs. A joke of a company if they need to resort to those tactics. ”
“ I changed from Cirro and first bill was 3X what I was paying with Cirro. Found out there was a "hidden charge" of $125. The devil is in the details ! ”
“ STAY AWAY!If you are considering Frontier Utilities I would highly discourage it. I am only giving one star because 0 wasn't a possibility. I recently started my service, less than a month in I received a notice of cancellation prior to ever having been sent a bill. I paid it the day it was received and apparently incurred late fees as a result. The next month my bill went from 40$ to 140$ which came as a surprise being as I was out of the country for 2 weeks within that month. I made several attempts to sign in to the online portal to see what was going on with my account, however the site wouldn't recognize my email even though I was receiving weekly email updates of my usage (which came out to around 200 kwh). I tried the forgot password link as well as the register as new, both came back with errors. I then tried looking at the website to see my plan details and somehow now that won't even work. I have the original email from when I signed up and it wasn't anywhere near the rate I'm receiving. I called customer care and the girl couldn't give me any explanation after over an hour on the phone. I called again the next day and spent a half hour on the phone just to be told I couldn't speak to a supervisor that I would be transferred to retention. After waiting on hold another 20 minutes I was hung up on. So my only option now is pay through automated system by phone with no explanation as to why. This company is a sham don't waste your time or money. They did not provide the service I signed up for and their systems don't function as advertised. I am canceling my service and they will not receive another dime from me. ”
“ This is by far the worst place I've ever had my electricity through. They bill you so many bills a month with an amount due in big letters, but they really want you to read through the bill and find the amount in small letters to pay instead. Customer service is rude and all they do is connect you to other people and never answer your questions. ”
“
This is just an example of not trusting salesmen and I have learned my lesson thanks to Frontier.
I was misled by the salesmen who was showing that I would have a cheaper rate it I used Frontier as my supplier. He very clearly pointed to a number on my past electric bill and said that was what I was currently paying as a rate. His rate quote was 7.7c which was cheaper than the number he pointed out, however my rate was actually significantly less than his cheaper quote. Now my bill has been 30 or more a month and I feel very upset about this situation.
I am reviewing my experience everywhere I can, to prevent anyone else from making a similar error. Thanks for the life lesson Frontier ”
“ Customer service is terrible. Hidden fees and not willing to work with changing contract due to hidden fees ”
“ I have never had such a horrible experience when dealing with an electric company!!! The staff is very unprofessional (upper management included). Besides having the worst customer service staff I've ever had to deal with, they are crooks!!! I was sent an email stating that I needed to renew my contract, I called the to do so. I'm that call, I was advised by their agent that another plan would be more economical for me, considering my past year's usage. I made it clear to the agent that if I changed plans and wasn't happy, could I immediately switch back to my old plan (knowing that all call are and/or should be recorded) and he told me "of course ", with no issue. Fast forward to the new plan kicking in, I received a bill 3x more than the highest bill I had with them......this is no exaggeration people, my bill was literally 3x the normal amount!!! Of course I immediately call in to get answers and to no avail, they pushed me off on Centerpoint, which I contacted and Frontier still did not correct this issue!!!! I asked for my plan to be changed back, they told me no, I asked for them to pull the call I mentioned previously, as they said if the agent told me that, they would change it back. So, a request for the call to be pulled was submitted, I was told over and over again that a supervisor would contact me back........you guessed it, I STILL HAVEN'T HEARD BACK FROM ANYONE, but these extremely HIGH bills are still rolling in!!!! All I can advise others to do is to find another company to deal with. YOU WILL BE DISAPPOINTED IF YOU CHOOSE FRONTIER UTILITIES!!!! ”
“ I have been a frontier pay as you go customer for 13 months. I was happy with frontier initially, but then I noticed that my daily usage increased during months when I was not using my AC or heat. That doesnt make any sense! I would check my account and it would say I had 20 or more days of power left and then all the sudden they would text a disconnection warning. Something fishy is definitely going on. If I wasnt moving out of the country Id definitely be looking into this further. ”
“ Every month there's a different due date. If you think you're gonna to pay on last month's due date you'll be late. If you pay early they change it to the date that you paid. Worst utility company I have ever been with. I regret ever signing up with these guys. ”
“ They left over 50 of my residents without electricity for over three hours in the freezing cold weather and all we received was a simply apology. Horrific service and their mistakes cause physical and emotional harm. ”
“ It upsets me to have to write a bad review on this company, as in the past, I would've had nothing but great things to say about them. After being with them the first year, I was more than happy, until it was time to renew my contract. The agent that I spoke with have me some insight on a plan he thought would save me money & recommended I choose said plan. I specifically asked him if I were not satisfied with the new plan, could I switch back to my original one, he told me YES!!!! Fast forward to my next bill....IT WAS ALMOST TRIPLE WHAT I HAD EVER PAID FOR ANY OF MY BILLS, YES, TRIPLED!!! I immediately contacted customer care, as I thought my bill had an incorrect amount due. I was advised to contact Centerpoint to have them come and re-read my meter, I did just that. Upon contacting customer care again, to see if my meter was re-read & what the outcome was, I was treated as though I was a customer who had not paid her bill, in full, every month previously!!! I was also given the run around by one of their supervisors, who refused to assist me by telling me "he didn't know anything", but he's a supervisor, right? I asked if there was someone else I could speak with & he told me..." he didn't know". I then let him know that my bill was due, but I had reservations about paying it until my meter had been read by Centerpoint. He then told me that I had a 9 day grace period to pay without penalty, that worked for me since Centerpoint informed me that my meter would be read within 13 days, that 9 days would have ensured I had time to receive the outcome from Centerpoint without penalty. I go to view my bill, because at this point I was just ready to pay, I didn't want to chance my lights getting disconnected or to be given a late fee and low and behold, my bill is $20 more than it was a few days ago!!!!! This is ridiculous. I pride myself on being a good customer and to be treated this way is less than professional. Your agents and supervisors give wrong information & don't know a great customer when they see one!!!! I honestly wish this hadn't happened this way, I thought I found a company worth being with. ”
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