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This is just an example of not trusting salesmen and I have learned my lesson thanks to Frontier.
I was misled by the salesmen who was showing that I would have a cheaper rate it I used Frontier as my supplier. He very clearly pointed to a number on my past electric bill and said that was what I was currently paying as a rate. His rate quote was 7.7c which was cheaper than the number he pointed out, however my rate was actually significantly less than his cheaper quote. Now my bill has been 30 or more a month and I feel very upset about this situation.
I am reviewing my experience everywhere I can, to prevent anyone else from making a similar error. Thanks for the life lesson Frontier ”
“ Customer service is terrible. Hidden fees and not willing to work with changing contract due to hidden fees ”
“ I have never had such a horrible experience when dealing with an electric company!!! The staff is very unprofessional (upper management included). Besides having the worst customer service staff I've ever had to deal with, they are crooks!!! I was sent an email stating that I needed to renew my contract, I called the to do so. I'm that call, I was advised by their agent that another plan would be more economical for me, considering my past year's usage. I made it clear to the agent that if I changed plans and wasn't happy, could I immediately switch back to my old plan (knowing that all call are and/or should be recorded) and he told me "of course ", with no issue. Fast forward to the new plan kicking in, I received a bill 3x more than the highest bill I had with them......this is no exaggeration people, my bill was literally 3x the normal amount!!! Of course I immediately call in to get answers and to no avail, they pushed me off on Centerpoint, which I contacted and Frontier still did not correct this issue!!!! I asked for my plan to be changed back, they told me no, I asked for them to pull the call I mentioned previously, as they said if the agent told me that, they would change it back. So, a request for the call to be pulled was submitted, I was told over and over again that a supervisor would contact me back........you guessed it, I STILL HAVEN'T HEARD BACK FROM ANYONE, but these extremely HIGH bills are still rolling in!!!! All I can advise others to do is to find another company to deal with. YOU WILL BE DISAPPOINTED IF YOU CHOOSE FRONTIER UTILITIES!!!! ”
“ I have been a frontier pay as you go customer for 13 months. I was happy with frontier initially, but then I noticed that my daily usage increased during months when I was not using my AC or heat. That doesnt make any sense! I would check my account and it would say I had 20 or more days of power left and then all the sudden they would text a disconnection warning. Something fishy is definitely going on. If I wasnt moving out of the country Id definitely be looking into this further. ”
“ Every month there's a different due date. If you think you're gonna to pay on last month's due date you'll be late. If you pay early they change it to the date that you paid. Worst utility company I have ever been with. I regret ever signing up with these guys. ”
“ They left over 50 of my residents without electricity for over three hours in the freezing cold weather and all we received was a simply apology. Horrific service and their mistakes cause physical and emotional harm. ”
“ It upsets me to have to write a bad review on this company, as in the past, I would've had nothing but great things to say about them. After being with them the first year, I was more than happy, until it was time to renew my contract. The agent that I spoke with have me some insight on a plan he thought would save me money & recommended I choose said plan. I specifically asked him if I were not satisfied with the new plan, could I switch back to my original one, he told me YES!!!! Fast forward to my next bill....IT WAS ALMOST TRIPLE WHAT I HAD EVER PAID FOR ANY OF MY BILLS, YES, TRIPLED!!! I immediately contacted customer care, as I thought my bill had an incorrect amount due. I was advised to contact Centerpoint to have them come and re-read my meter, I did just that. Upon contacting customer care again, to see if my meter was re-read & what the outcome was, I was treated as though I was a customer who had not paid her bill, in full, every month previously!!! I was also given the run around by one of their supervisors, who refused to assist me by telling me "he didn't know anything", but he's a supervisor, right? I asked if there was someone else I could speak with & he told me..." he didn't know". I then let him know that my bill was due, but I had reservations about paying it until my meter had been read by Centerpoint. He then told me that I had a 9 day grace period to pay without penalty, that worked for me since Centerpoint informed me that my meter would be read within 13 days, that 9 days would have ensured I had time to receive the outcome from Centerpoint without penalty. I go to view my bill, because at this point I was just ready to pay, I didn't want to chance my lights getting disconnected or to be given a late fee and low and behold, my bill is $20 more than it was a few days ago!!!!! This is ridiculous. I pride myself on being a good customer and to be treated this way is less than professional. Your agents and supervisors give wrong information & don't know a great customer when they see one!!!! I honestly wish this hadn't happened this way, I thought I found a company worth being with. ”
“ Accidentally selected wrong plan but did not receive a bill in the mail until 2 months in to realize this mistake. Tried calling and they told em that you cannot change plans with them so it would cost me $200 to cancel. Ridiculous. No help at all provided by customer support. ”
“ A few months ago a gentleman dressed in a comed outfit came to my apartment (which is locked to get into the units) and told me some information that comed was switching over to a "greener" electricity plan. Confused on the whole situation because of how poorly it was explained to me, he got me on the phone with someone to confirm my choice to switch. When on the phone with someone at his office I politely declined any changes in service and seemed to have no issue. A month later i received in the mail the confirmation that I wad switching to frontier utilities (a company I've never heard of or heard the name in my encounter with the solicitor) and I immediatly called to rectify the issue. The gentleman on the phone from frontier was very polite apologized and put me on hold while he made sure i would still be serviced by comed. I called back to comed days later and they informed me there was no switch over and they did not get contacted by frontier utilities to clear up the miscommunication. I then called frontier utilities again and was informed that my cancellation was denied and would not be allowed to switch back to comed. Now im here calling both companies trying to get to the bottom of a situation i never asked for or approved of and scared about my power being turned off after being scammed into switching to a company i did not agree to. This company would have potentially gotten my buisness if it was done in an appropriate manner but after being tricked and lied to im extremely disappointed and urge no one use the service of a company using trickery and what I would believe illegal tactics to switch customers over. ”
“ First of all sending our bills to previous homeowners not even in our name and address they been using is from years ago not current address. Supposedly closed out account and sent another bill to previous owner again added more money to closed account how is that? PPL even told us it was unlawful authorization but still charging us and arguing with us. Stay clear of this company. Calling public utility commission on them tomorrow. Had enough of their bull.they write how they will work on your problems it's a lie. ”
“ Once I realized that my bill was never decreasing even when there was a significant decrease in usage (during fall season when my bill would always decrease with ALL the other electricity companies that I've used in the past since I cut the air off most of the day) I called to see if I could change plans. I was told that I could and waited to be transferred to the department that could handle it. On the first day I was on hold for almost an hour. The second time I called I was on hold for another hour and when I finally got through I was told that I would not be able to change plans. If that information would have been give to me then I wouldn't have wasted two hours of my time waited on the phone. Once my contract is up, I will be switching to another companies whose bill actually matches the usage! ”
“ I was from the start on a discount for disabled person sent proof and they said they dont care and didnt give it to me. when I signed up I had the discount and the took it off before the first bill the only reason I signed up for them ”
“ When i first signed up with frontier for my area i was told Id be paying 10 cent per kWh for pay as you go. My first invoice shows this. Now things are totally different. I called to ask how much were they charging me. The person on the phone said that she did not know, put me on hold for 6 mins, returned and told me Im not sure, its not accurate, about an estimate of 22 cent per kwh i cut her off immediately. I am looking to change companies. I am sick of frontier. And all their customer service reps are hard to understand. Their accents are too strong and they are rude. I asked the lady about a cheaper plan, she start telling me about a deposit of $50. I told her were not talking money until i know WHAT YOU ARE CHARGING! I want info about cheaper plans and Ill decide if i want it! I am adding money to my account about 6 to 7 times a month and barely home! When i am home and using all my lights they send a msg saying i used about 25 cent. When Im not home they send a text saying a used $1.90??!?! I was gone for a month due to Hurricane Harvey, i shut off and unplugged everything except the fridge.... daily usage was terrible! Its as if we were here all day. Sad. I hate this company. Not my first encounter with them. I had them 2 years prior at a different place, put money on my lights that usually last us two weeks... went to the hospital to have my baby, returned home 4 days later and our lights were off. After this switch Im never coming back to them. Glad i never referred anyone. Id lose friends over this horrible deal. ”
“ If you're looking for a electric company, please bypass this one. I've been charged a late fee and disconnect fee for being one day late. My Bill due date was on the 20th and I paid on the 21st. Again, if you're reading this don't waste your time with this company. ”
“ We have auto debit on file as a form of payment; our debit card got stolen so a new one was given to us. Unfortunately we forgot to update the card on file with Frontier Utilities, they never called or emailed to let us know are payment was late. We got home tonight to no electricity. A payment has been made about 3 year ago and our service still hasn't been turned on. Their customer service line doesn't work after 6pm and the emergency phone number they have on the website doesn't work. You get what you pay for. ”
“ I was suckered in by their deceptive promotion of 6.3, but had know clue that they have a base price of $125. If that price would've been put up front I probably wouldn't have chosen this company. It's probably a great deal for families, but for a single person that uses less than 1000kWh it's a rip off. ”
“ Ten dollar disconnect fee with the necessitation of maintaining at least a ten dollar balance. None of this clearly spelled out to you in any manner except for a pdf file buried deep in their site. ”
“ My contract with them expires in August. I switched providers and when I got my last bill there was a cancellation fee of 150. I called and they said I had renewed the contract which I didn't online and that they would not wave the cancellation fee since they had no proof it was an error. Payed all my bills with them had good relationship but in the end they wouldn't help. Not everyone has extra money for bogus fees. ”
“ I have been with Frontier for over 2 years. My rate with up to .14KW and when Harvey hit Houston they did not extend the payment. The guy on the phone was rude and told me that I got my bill in August which it was due Aug 30 and he said I should have paid it before the Hurricane. I will be moving to another company. ”
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Very bad customer service and they are big liers.
Not helping the customers, they not accepted to move my due payment for three days, till receive paycheck.
How we can complain about them? ”
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