“ Contrate el cervicio con frontier utilities y el primer dia en un espacio de 5 horas me mandaron un mensanje disiendo que gaste 39 k el martes llame y un travajador de servicio al cliente me dijo que por ser el primer dia me estavan cobrando vasado en lo que enesa area estavan gastando las otras casas pero que para el martes ya iva a resivir los mensajes con lo que realmente estava consumiendo despues el martes resivi otro mensaje disiendo que gaste 39 k y bolvi a llamarlos el miercoles y me dijieron que era lo que su sistema estava leyendo y que ellos no podian aser nada. Entonses llame a otra compania y me dijo esactamente lo que mi medidor avia gastado durante esos dias y aun asi quisieron entender uno de ellos me dijo que fuera ala oficina y tomara un numero para poder ablar con un representante de mas jerarquia y me dio la direccion y fui y cual fue la sorpresa que no avia ni una oficina y que solo era donde les llega la correspondencia y asi cada empleado con quienes able puras mentiras desian ya el ultimo se quiso poner muy prepotente tratando de intimidar. Y como alguien va a pagar 39ksi el medidor solo marca 1 k como alguien va a pagar si la casa esta vacia y no hay ningun aparato que consuma electricidad como me cobran 39 k . y hoy me dijieron que hoy 07/19/2017 ya iva a resivir un mensaje con la cantida esacta y vasado en el medidor de lo que avia usado y cual fue la cosa que me mandaron uno disiendo que avia gastado 42 k. Cuando la casa sigue sin ocupar y sin ningun mueble ni un solp aparato electrico esta cpmpania es un fraude y no entiendo como a una empresa tan ratera y con un cerviciop al cliente que solo engana al cliente puede seguir operando . no recomiendo a esta compania a nadie no son honestos y solo disen mentiras. ”
“ El lunes 07/17/2017alrededor de la una de la tarde me pusieron la electrisidas ya para las 6 de la tarde del 07/172017 me mandaron un mensaje por texto a mi cell diciendo que avia gastado 39 k de electrisidad es en un lapso de 5 horas. El martes 07/18/2017 alas 6 de la tarde me mandaron otro mensaje disiendo que gaste 39 k por ese dia. El miercoles 07/18/2017 me mandaron un mensaje disiendo que avia gastado 42 k por ese dia. Les llame al servicio al cliente esplicandoles que nadie vive en ese domicilio todavia que no ahy ningun aparato electrico y que la casa esta vacia y que mi calentador de agua es de gas y mi estufa es de gas y que lo que me estan cobrando esta fuera de lo que marca mi medidor ya que mi medidor marca solo 1 k por esos tres dias de servicio y les comente que es imposible que ahiga una diferencia ta desproporcional y me disen que estava mal el medidor que es lo que ellos resivieron como lectura y llame ala oficina neutral y me comentan que a ellos solo les marca 1 k de consumo por esos dias ya able con varias personas de servicio al cliente pero puras mentiras disen y uno de ellos me aconsejo que fuera ala oficina de frontier utilities y que llevara las fotos que le tome al medidor y si lo hise fui ala direccion que me dio y cual fue la sorpresa que no avia ni una oficina solo era una direccion donde resiven la correspondencia y les llame de nuevo y ya cachados en la mentira me disen que ellos no savian es por esta y mas mentiras que digo esta empresa es un fraude y unos rateros que me an robado el el consumo de energia este tipo de compania no deveria de estar dando ni un cervicio ya que solo roba y si les puedo desir que una mentira tras otra. No recomiendo a frotier utilities a nadie. ”
“ DO NOT SIGN UP with this company. They sell you on their low rate per KWH, but fail to mention the TDSP usage charges from Centerpoint Energy. When I contacted them, I could not get a straight answer from any of these people. I was charged 156 dollars for electricity and 130 dollars from Centerpoint TDSP charges. STAY AWAY! ”
“ I signed up online but service was never transferred. I believe they might have left me a voicemail but I couldn't understand what the gal was saying and thought if it was important, they'd call back....nope. I signed up with Champion Energy and they've been a dream! ”
“ This company is totally fraud..what they do about sending you a disconnection notice whn you make some payments,before you know they will send another one you don't have enough money for weekends,when you make another payment you will get another text or email they already sent the disconnection notice so you will have to pay the reconnection fee which is $10so you will have your power back.guess what they take 2-4 hours to reconnect not like other companies. Not advice anyone to be in this company. ”
“ I had my electric shut off. I asked to make an arrangement as well as give them a authorization to turn my electric on and charge my card the next day. Customer Service is NON Existent, Very rude people on the phone. I had to get off the phone before I started to make, what is considered terrorist threats against the actual agent on the phone. NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER DO BUSINESS WITH THESE PEOPLE! ”
“ This electricity company eats through your money. I've had a very poor experience and would never recommend them to anyone and will never you them again myself. I highly recommend looking elsewhere for your electric provider. ”
“ Frontier has created an account # meter # for an unused service pole with wires sticking above ground, there has not been a meter are service to this pole for over 6 yearsnot only the dangers it has caused I'm being billed for a dead line, no electricity can be used from this service, My wife has tried to resolve this matter with your representatives for many weeks to no avail, and it seems no one can explain why it was installed, and why we are being billedfor a pole with no service ”
“ Horrible ”
“
Recently my account was charged incorrectly for a broken meter or a one time service charge???customer service agent could not verify the charge from my bill. Agent continued to offer excuses and no concrete answer on a $25 charge.
Just remember that quick and easy will cost you in the end. I have sent emails and called customer service for a manager, surprise no one has called in a week. Don't waste your time or money with this company. Worst energy company I have ever dealt with in Texas. ”
“ Rep was very rude. Just moved and called to update info and payed for the service. Got a text from them 2 days later that we were being refunded and that the service is being shut off. The reason? The rep rudely had me verify everything over the phone and didn't update ANYTHING and shut it off!!!! We're switching providers today. ”
“ Frontier never sent a final bill. I discovered this a year later and immediately paid it. They said they would remove a negative credit reference and did not despite my follow up with them. ”
“ went month to month for a few months, i was not contacted (they said they sent something in the mail but don't call or email). i used 4500kwh @ the month to month rate of 13.4c per KWH!!!!I offered them to sign a 2 year agreement if they provided some type of relief or concessions and it was declined. apparently they dont want to keep customers....went to Gexa...7c per KWH @ 12 months! ”
“ Been with them for 3 years they screwed my bill up so many times their management is totally useless ”
“ This company is by far the worst utility company i have ever dealt with. Their salesmen are straight up liars. I not only didn't see the promised savings; they actually cost me substantially more. Their customer service is crap too. Billing problems abound and are a nightmare to resolve. If somebody from frontier knocks on your door my advice is to immediately punch them in the face as hard as you can. ”
“ I chose this provider for a new home I was moving in to. I was unable to move in and called immediately, (June 24, 2015) the day before service was scheduled to begin. About 3 weeks later, I received a bill for $8.49 (no usage, just fees). I called again on July 21, 2015 to explain I had not moved in and would not ever be moving in, and the CS rep told me that "unfortunately, due to the processing time" I was still being charged for the usage and once it was processed, they would send me a final bill. They can take both bills and shove them where the sun don't shine. ”
“ Customer service is horrible, the way they bill for pre-paid services is horrendous. I would never recommend this company to anyone. ”
“
i was called by this company and told they were .02 cents cheaper than ppl and that i would save money.
wheni got my bill the rate was acctually .02 higher than before about $35 more peer month. when i called they where rude and wanted to give me a lower rate to stay but did not care about correcting the missleading rate from before. DON NOT DO BUSINESS WITH THEM
”
“ Frontier Utilities' practices make me appreciate how some other electricity companies honor their customers. For a variable rate plan, Frontier will not extend promotional rates for a short billing period. Other electricity companies will extend the promotional rate for a short billing cycle through the next billing cycle. Some even automatically waive the fee for usage < 1000 kwh in these cases. Frontier does not do this. They are not interested in retaining or having repeat customers. I would NOT recommend Frontier Utilities to anyone. I will NEVER do business with Frontier Utilities again. ”
“ Consider another provider if you ever have to pay by check. Terrible customer service experience. They took 21 days to process a check payment. This led to the payment being late and the service disconnected. In 5 calls to customer service, no one could explain why it would take that long to process a payment and I was unable to speak to a supervisor. None was ever available. Finally just gave up. ”
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