Green Mountain Energy Company was founded in 1997 with the mission to change the way power is made. As the longest serving renewable energy retailer in the country, Green Mountain is a green power pioneer.
“ I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees..... Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good. ”
“ Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much! ”
“ Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend. ”
“ I was reading some of the reviews and wondering, are we talking about the same company?Ive had Green Mountain Energy for 4 year and during this time my rate has gotten cheaper after every contract I sign with them. I've never had a bill over $100 and I have a 3 bedroom house. Ive never had an issue with customer service, they are pleasant to work with. Its so easy to pay my bill each month, it just comes out of my bank. I cannot speak any higher about my electric company that I've had for so long and will continue to keep. Thank you Tina for stopping me at Heb to sign up and thank you Green Mountain for making the world a cleaner place. I love the concept of 100% renewable electricity since I'm a tree hugger:-) -Tammy ”
“ My wife and I have had Green Mountain for the past 4 years and we love them. My younger sister has Asthma real bad but since she's been going to school up in Huntsville she's been fine. The air in Houston is pretty bad and we decided to go green for the sake of our family and everyone around us. Not only that but my bill for the month of Feb was 58 bucks and my most recent was $39 my wife is at home with the two little ones half of the day. I have a few friends and family members who have cancer and my wife works down in the Medical Center and studies show that pollution has been a major contributer to Texas's high cancer rate. So all in All it's been great it's been easy to to pay the bill everything is done online and it's pretty simple. I think there customer service center is in Texas too. I've been telling everyone in my family to switch cause i know most of them where pretty unhappy with their providers. :) Keep up the good work GM ”
“ I was a GME customer from 2002 - 2004, and then tried another provider to ... well to just try someone else in this new market. I did not have any bad GME experiences, I just wanted to test out the marketplace. In 2006, I returned to GME, and I am still a customer -- five years total. ”
“ We've been Green Mountain Energy customers for about seven years now. The service has been great, the billing a non-issue, and every time our contract expires, when I call to get the best new rate, the service reps are friendly and set us up without a hassle. Our rates have been slightly better or comparable to TXU, but our customer service experience has been FAR superior. Not only that, but we are reducing our carbon footprint by using wind and solar-generated electricity, and every month, our bill reminds us of the small but significant difference we are making.I'd recommend Green Mountain to anyone. ”
“ I have had service with several electric providers since Texas deregulated. many of my experiences have not been good ones (sketchy terms, customer service issues, billing problems, etc.). While Green Mountain isn't the least expensive option, their rates are comparable to the others out there. Beware of going with the cheapest option as those are the ones that usually have the sketchy terms (you may end up paying a higher average rate than expected). Green Mountain's terms are pretty straight forward so you don't have to worry about any surprises. What I also like about Green Mountain is that they are dedicated to offering cleaner energy (wind power) and so far my experiences with their customer service department have been positive. ”
“ Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it! ”
“ Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal! ”
“ I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only the price what matters.Most of people just think about saving money.... We should actually care for life, the source of life is the planet... No matter how much money you have in your pocket. If you don't have food to buy your done. ”
“ I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companies included egregious and one-sided contracts. The Green Mountain contract was fair and balanced. Also, Green Mountain, at that time, offered renewable energy generated in Texas. The meant that my consumption increased demand in Texas. The other companies played a shell game that would have no real impact on renewable demand. I was particularly pleased in September 2013 when I had PV generation installed on my roof. Dealing with Green Mountain was very easy. They walked me through the process fro change to my account in advance. They told me who to call when my PV was online. On the day, everything went beautifully. Now, my contract with Green Mountain is, again, more than fair. I am getting the best price anywhere for my excess generation. This is a deal that I could not find with other retail providers. ”
“ I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service. ”
“ I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer peak. My bill topped off at about $119 for August. During the winter it ranges anywhere from $35-$50.I was with a co-op previously and paying fluctuating rates depending on my energy use. The more I used the lower I'd pay per Kw/h. Idiotic if you ask me if the goal is to reduce consumption. I would pay anywhere from 11 cents to about 15 cents per Kw/h. Because I was conservative with my usage, I tended to pay closer to the 15 cents range. With GM, I pay a flat rate regardless so it's been really good to be paying a much better rate and green energy to boot. Service has been consistent without any issues and no issues with billing.There's a lot of negative reviews and I noticed that the majority of them are from the DFW area. I don't know what the deal is with that but I haven't had any problems with rates suddenly changing. I can't speak for customer service because I haven't had to use them. If things go sour, fortunately I'm in a deregulated area (Round Rock, TX) so I have about 30 other options for providers.I do have to say that I'm always skeptical when reviewers are not coherent in their complaints or "SCREAMING". There's always two sides of every story so who knows... as far as I'm concerned, I'm satisfied with the service and would recommend. ”
“ I have been with Green Mountain Energy (GME) for over 6 years, and at one point I had 2 residences served by them in different towns. Whenever I needed assistance they have been very responsive, I have had no billing problems, and their customer service has always been top notch when I dealt with them. Unlike other reviewers, I have had nothing but good experiences with GME... except the rates. They have definitely been higher per kilowatt hour than some other providers, but that was a choice my wife and I made to support companies providing alternative and sustainable energy. That was not a problem for us then, but with the economic downturn, it got to be too much lately, and I started to switch to another company for a lower rate. I cancelled that contract during the 3-day approval period after seeing THEIR reviews. GME customer service called after seeing the switchover order, and we discussed the change. I signed a new 1 year contract with GME, and I got a significant RATE DECREASE in the process. The CS rep was very pleasant, helpful, and knowledgeable. Again, I have been and am still very satisfied with Green Mountain Energy. ”
“ From what I am reading on other reviews, people do not understand that when your contract expires, you get switched to a month to month variable rate. This is the same as any other electric company. All you have to do is call them up or go online and sign a new contract. Easy as that. Also, any other electric company you have will turn off your electricity if you fail to pay. They are, after all, a business, not a charity. I have always paid my bills on time and have never had an issue with Green Mountain Energy. They do not have the cheapest rates but in the 2 years I have been with them I have never had bad service. My contract is up and I have been doing some shopping around and I have found that some of the cheaper rates require direct payment deduction from your account, have high monthly fees, etc. I think I will be sticking with Green Mountain Energy. ”
“ When I started with Green Mountain, their customer service was personable, helpful, kind, and, courteous. I have been a GM customer for almost ten years. I freelance and there have been times when I have been late in paying, but I have never been disconnected, and have always paid in full. The FIRST and only time that I needed assistance with some extra time for my bill, I was met with a very rude awakening. I was told that the $20 charge on my bill was for "sending a disconnection notice", and that's in addition to the late charges. When I told her my situation, she made no reply whatsoever, and I listened to a mono-tone, heartless voice stating and repeating that I would have to pay in full, including the most recent billing, which was not late yet, or I'd be disconnected, obviously reading from a script. They have repeatedly raised my rate without my acceptance, as high as over 17 cents a Kw. I have referred many people to GM, but now I will warn them against it. BYE. ”
“ i am on a fixed income and have saved money with green mountain without cutting back thank you ”
“ switch from verde to green mountain, major price reduction ”
“ Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision. ”
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