Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.
Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.
Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.
“ Ive been with TXU for over 25 years and had some concerns with my current bill, went into Sams to shop. I was approached by a Just energy representative that explained my bill would be extremely low, if transferred to their company.She indicated that would be great promotions incentives given to me, gift cards, A cancellation fee would be paid by just energy and they will handle everything. I dont need to call TXU. She encouraged me to run my AC all night and that will be taken off the day billing cycle.Heres my problem? My service was transferred to just energy as she indicated. however, I had to pay the cancellation fee, and now its on my credit report as Just energy didnt take care of it as she promised! There was no gift card promotions as promised, she said oh Im sorry it was an error they wouldnt (just energy) except the promotion!! OMG Im a single mother with a special needs child. The last thing I need is to pick up additional expenses.All I had to do was call TXU and work out a plan as I have been with them for years!!With Texas being so hot, the Sales pitch seem to be so unbelievable, but I was willing to give it a try! Unfortunately, I should have followed my first mind and stay with TXU and now Im upside down with my bill and the way more than I needed to pay.I feel the representative need to get a commission I lied for this purpose.My credit means so much to me, and now just energy should be more transparent with the representatives in the information thats given to the general public!! my main focus need to be on my special-needs daughter, not finances! ”
“ Ive been with TXU for over 25 years and had some concerns with my current bill, went into Sams to shop. I was approached by a Just energy representative that explained my bill would be extremely low, if transferred to their company.She indicated that would be great promotions incentives given to me, gift cards, A cancellation fee would be paid by just energy and they will handle everything. I dont need to call TXU. She encouraged me to run my AC all night and that will be taken off the day billing cycle.Heres my problem? My service was transferred to just Andrew as she indicated. however, I had to pay the cancellation fee, and now its on my credit report as Jess energy didnt take care of it as she promised! The gift card promotions, that was promised, she said oh Im sorry it was an error they wouldnt (just energy) except the promotion!! OMG Im a single mother with a special needs child. The last thing I need is to pick up additional billing.All I had to do was call TXU and work out a plan as I have been with them for years!!With Texas being so hot, the Sales pitch seem to be so unreal, but I was willing to give it a try! Unfortunately, I should have followed my first mind and stay with TXU and now Im upside down with my bill and the way more than I needed to pay.I feel the representative need to get a commission I lied for this purpose.My credit means so much to me, and now just energy should be more transparent with the representatives in the information thats given to the general public!! my main focus need to be on my special-needs daughter, not finances! ”
“ Signed up at HEB , was told my rate was 9.1 , THAT was a lie, I told by customers service my rate was 12.1, Checked my bill say 15.5, called again it's 14.1 , How it go up n I didn't know nothing about, I been paying 9.99 a month since day of service for Green Charge I didn't know that, So I feel just energy is taking my money, and my bill be too High ”
“ Some not very smart person at Just Energy disconnected my service, even though, there was no reason to. I lost power at 11:30am in 115 degree weather. I called just energy to make sure it was nothing on their end and they said it was not. I then reported an outage with Centerpoint because I did not know what else to do. Turns out someone at Just Enrgy disconnected my service in error which I did not find out until 6:30pm when I called again. They could not reconnect until the next day. I have a 3 years old. Because of that persons mistake I was left with no power for almost 24 hours. My food has gone bad. I had to go somewhere else to work, since I work from home. ”
“ Terrible experience, was told by sales rep I would not be on a contract called customer service after signing up and was told I was on a 3 year contract. Its $175 to cancel your If I dont want to pay Im stuck. ”
“ In a recorded conversation on 7/6/23 with Just Energy sales person on a recorded line I told her multiple times I wanted the start date to be 7/11/23. She said that date was fine and in ending our conversation said the start I preferred had been noted on the contract. On the same day, 7/6/23, I changed my mind and sent a cancellation of the agreement to their customer service email. Just Energy ignored both the start date I requested and the cancellation of agreement I sent them on 7/6/23 and opened service on 7/8/23. I found them to be an unethical company in my short experience with them. ”
“ This is the worse electricity company I have ever had!! The sales man stated that the contract would be for 1 year and they surprised me with 5 YEARS!!! It is based out of Houston which is why they charge extra fees! The contract ends in 2025!!! Whenever I call to get explanations regarding billing, the reps have no idea how to explain the bill!! Ridiculous company! ”
“ I got signed up by just listening my to the guy at my door WITHOUT my consent or my signature. Ive emailed customer service, texted the guys number. I need this to be resolved. If this company and this guy doesnt get this resolved ASAP, I WILL take legal action as this is completely illegal. ”
“ I was scammed by this horrible company while shopping at Sam's Club in Round Rock, Texas. My electric bills have never been so high. This month's bill is $458.00 and my projected bill for next month is over $500.00. ”
“ One of my first energy companies that I signed with. I was told very clearly and explicitly over phone and in person that if I wanted to leave early I would be able to at no charge. Left early, got a charge of almost $200 exit fee. This doesn't even talk about the problems i had with the auto payment randomly not working with no email saying that theres a problem. Awful money grabbing company- ridiculously expensive also. ”
“ Signed up with Just Energy at Sam's Club, MD based on the sales pitch from a woman portraying to be a JE agent, saying that I would be saving a lot of money by paying almost half the cost per kwh of what I am paying with the current provider. Then she showed me a comparison between the current price that I am paying versus the JE bill. Apples to apples. She showed it on her iPad. JE's bill was lower by $100. I went ahead and signed with JE. She also told me there is no obligation to cancel. No fees charged. It turned out when the first month bill came JE charged me $100 more than what my normal bill was. Instead of seeing a reduction over my monthly bill I saw an increase by $100. Immediately I called my old utility company and had them switch from JE. Since I was already into the second month, JE charged me $100 plus another $50 for the half month. It's a good thing that I caught this early otherwise they would lock me in for three years with no way out and if I ever wanted to get out, there would be early termination fees. I immediately called the JE customer service and they told me that I should have read the fine print of the contract. I believed the sales agent's words when she showed me the price difference. What the agent never mentioned was that the JE would charge in addition to what I am paying monthly. How would that help me? Why would I switch to another utility provider if it does not benefit me? Why do I want to pay an extra $100 or more every month? This is a simple common sense question. Switching I thought would help me reduce the monthly payment. JE did not refund the money that I paid them nor did I ever receive the gift cards from them. This is a big scam. The lesson learned here is to never sign up from a third party energy supplier, especially at the Sam's Club. Do your research. I came to buy groceries at Sam's Club and not to shop for energy suppliers. Sam's Club should not allow this type of scammer at their stores. I've lost almost $200 for no reason and not to mention the pain and suffering. Who is responsible for my money loss? Does Sam's Club refund my money? ”
“ They cut off my power yesterday claiming someone "put in for a service transfer to a different provider" even though no one in my household did, and JE could not tell me who/when made this request. After spending 3 hours with different customer reps yesterday I was told they could not reconnect power since it was after 12:00pm and it would be restored the following day but I would have to create a new account in order to get power restored. At that point in my fury, I said I would not be creating a new account with them and would be switching companies. They said then I would have to pay the $175 termination fee since I didn't finish my contract (when in reality THEY terminated my contract by disconnecting my service). It was the most asinine roundabout idiotic conversation I have ever had and was transferred to approximately 5 supervisors who were less helpful and more rude than their underlings. I am going on 24 hours with no power in 100 degree heat. I will NEVER recommend this company to anyone. ”
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Along with other people I was told it would stay the same as I currently pay.
Wasted my valuable time being lied to, this company should be shuttttttt down! Got the contract in my email and said .17kw I called the company to rescind as soon as I found out and they tried to sell me at .11 saying I'll be locked in for 20 months and rates will be going up Yada yada.. I just locked in at .09 for 18months a month ago.
The sales people are a joke they try to hurry and get you to fill it out so you get stuck, glad I checked it as soon as i got it.
Don't waste your time or money with this company. ”
“ This one of the worst company charge so much money, and if you"re not on time you're paying more money customer service need to be fired. I am looking for another company they don't work with you no kinda way. The payment arrangement they coudn't do cause my account was to new really. I am sending some of these bills to Govern, and this Oncor is a hot mess as well. I am giving these stars so i can go to the next step. ”
“ Will give you good price first, but then will increase it dramatically due to extra ordinary delivery charges, which is double or triple others energy companies. $175 if you decide to leave contract. Liars. Avoid. ”
“ Will give you good price first, but then will increase it dramatically due to extra ordinary delivery charges, which is double or triple others energy companies. $175 if you decide to leave contract. Liars. Avoid. ”
“ After reading all these reviews Im thinking of maybe canceling my enrollment! Maybe I should have done some research first, maybe? ”
“ So far very happy and no problems with billing. Good pricing. Easy to switch over. ”
“ Every other month someone from this company comes to our apt complex despite the no solicitation sign on the property. Then when you tell them not interested they get rude with you. Told them I just sat down to eat, and they wanted to go on and on. When I said Im not interested my food is getting cold, he responded with well when your bill spikes then you will know why I was here. Wont even consider this company based on two different experiences with their door to door people. ”
“ Can not ever get anyone who knows anything then they want to charge you a $4.00 fee for phone payments ”
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