Just Energy Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for Just Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

29th

Plans & Pricing

27th

Order Experience

23rd

Customer Service

22nd

Billing & Acct Mgmt

24th

Likely to Recommend

20th

Quick Links

Reviews by Star

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

SCAM!

If I could leave no stars I would. My fianc and I have been trying to get in contact with a supervisor from Just Energy and they say to wait 24-48 hours. Well, it's been a week and still no phone call back. Called again1/8/25 and 1/10/25 still no call from a supervisor. We went to Sam's Club back in November and the guy there was talking to us about our electric. He said if you sign up with us today your bill will be either the same or less and we will even give free gift card up to $50. We thought nothing of it and were like okay that doesn't sound bad. Well, our first bill after that was 75+ dollars more than it should have been. We cancelled it because we were lied to and told them no more. Next month's bill came, and it was still on there and this time for over $185 more! I am filing a complaint with the BBB and writing on all their social media. This is a disgrace!! AWFUL and would never recommend this company!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom G from Dingmans Ferry, PA on January 11th, 2025

Suckered

Terrible companybill is 3 times what it normally is when i was told it wouldn't change....seems like a problem a lot of customers have

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Daniel from Schellsburg, PA on April 12th, 2024

Hi Daniel,

Thank you for taking the time to share such detailed review about your recent experience with us. We apologize to hear many elements of your experience with your bills did not meet your standards. We would like the Opportunity to speak with you further to discuss your concern in depth. We are unable to locate your account. At your convenience you may contact our Customer Service Department at 1-866-587-8674. One of our agents will be glad to assist you. Our business hours are 9am 7pm ET, Monday-Friday. Thank you! We look forward to speaking with you!
Kind Regards,
Mirna A
Social Media Advisor

— Just Energy

They are a mess

Have an account in PA called customer (866) 587-8674 (Number that is in my bill) service and nobody is able to connect me to PA to close my account because of course instead of helping, my bill has increased double after Im with Just Energy, none of the number customer service provided worked, even more, none of the customer service knew how to put me in contact with PA, they continue transferring me going round and round for 4 hours. This people are literally stealing $$ from me. I have evidence of every single second, minute, hour, day, week etc etc 24/7 when power is used and this building is used only for storage maybe 30 minutes a day average only lights. If nobody calle me, Im gonna close the account with PECO buy a generator (because is all I need due to the use of this location) and wont pay this bill. This is the worst experience Ive ever had with any service company.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— A Disaster Dont Use Them!!! from Philadelphia, PA on April 2nd, 2024

Hi,

Thank you for bringing this to our attention. It will be a pleasure to help you solve your concern. One of our agents is currently trying to contact you. At your convenience, please call our customer service department at 1-866-587-8674. Our hours are 9 a.m. to 7 p.m. (Monday to Friday) ET. Please be assured that we will do our best to resolve this situation for you as soon as possible. We look forward to speaking with you. Kind Regards
M.A.
Social Media Advisor

— Just Energy

Unethical

My husband was approached at a 'wholesale club' by a Just Energy representative and was given a good pitch although he stated he would not agree to make a change to their company until he discussed it with me. He was told he would receive an email with all details and had three days to confirm or reject the offer. We never received an email, a phone call or any communication from them. It took us four days of trying their phone numbers to get through and was hung up on multiple occasions. Nice!! Just Energy was able to change our provider, without our authorization. How they were able to accomplish that move without our electric company account information is quite scarey! I would never recommend them, to say the least. Be warned.