Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.
Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.
Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.
“ They cut off my power yesterday claiming someone "put in for a service transfer to a different provider" even though no one in my household did, and JE could not tell me who/when made this request. After spending 3 hours with different customer reps yesterday I was told they could not reconnect power since it was after 12:00pm and it would be restored the following day but I would have to create a new account in order to get power restored. At that point in my fury, I said I would not be creating a new account with them and would be switching companies. They said then I would have to pay the $175 termination fee since I didn't finish my contract (when in reality THEY terminated my contract by disconnecting my service). It was the most asinine roundabout idiotic conversation I have ever had and was transferred to approximately 5 supervisors who were less helpful and more rude than their underlings. I am going on 24 hours with no power in 100 degree heat. I will NEVER recommend this company to anyone. ”
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Along with other people I was told it would stay the same as I currently pay.
Wasted my valuable time being lied to, this company should be shuttttttt down! Got the contract in my email and said .17kw I called the company to rescind as soon as I found out and they tried to sell me at .11 saying I'll be locked in for 20 months and rates will be going up Yada yada.. I just locked in at .09 for 18months a month ago.
The sales people are a joke they try to hurry and get you to fill it out so you get stuck, glad I checked it as soon as i got it.
Don't waste your time or money with this company. ”
“ This one of the worst company charge so much money, and if you"re not on time you're paying more money customer service need to be fired. I am looking for another company they don't work with you no kinda way. The payment arrangement they coudn't do cause my account was to new really. I am sending some of these bills to Govern, and this Oncor is a hot mess as well. I am giving these stars so i can go to the next step. ”
“ Will give you good price first, but then will increase it dramatically due to extra ordinary delivery charges, which is double or triple others energy companies. $175 if you decide to leave contract. Liars. Avoid. ”
“ Will give you good price first, but then will increase it dramatically due to extra ordinary delivery charges, which is double or triple others energy companies. $175 if you decide to leave contract. Liars. Avoid. ”
“ After reading all these reviews Im thinking of maybe canceling my enrollment! Maybe I should have done some research first, maybe? ”
“ So far very happy and no problems with billing. Good pricing. Easy to switch over. ”
“ Every other month someone from this company comes to our apt complex despite the no solicitation sign on the property. Then when you tell them not interested they get rude with you. Told them I just sat down to eat, and they wanted to go on and on. When I said Im not interested my food is getting cold, he responded with well when your bill spikes then you will know why I was here. Wont even consider this company based on two different experiences with their door to door people. ”
“ Can not ever get anyone who knows anything then they want to charge you a $4.00 fee for phone payments ”
“ WORST CUSTOMER SERVICE EVER THEY LIE THEY ARE RUDE THEY HAVE HIDDEN FEES DONT USE THEM ”
“ Rude, unreliable, and definitely not a good value. ”
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Just Energy has continued to have faults during my time with them. I had moved from one location to another, but they kept charging me for the previous location because they did not process the transfer request fully. It took months for them to correct this. Forcing me to pay money for an address I wasn't using. Afterwards, they tried to charge me for a remaining balance on that address even though it was not rightfully mine.
They "refunded" my money in the form of account credit which was an issue, because I was already not going to renew my account. To get reimbursed for what they owe me, They said I needed to wait until account closure and for the final bill which would then be refunded to my card on file.
I contacted support to make sure it would be refunded, and they then told me that they can only refund in the form of a check that would take 5 to 6 WEEKS of processing. They no longer allow refund through the card as they did before.
Avoid this electric company at all costs. It's processes, Support, and responsiveness are by far the worst I have dealt with. ”
“ Not helpful at all . Wasnt able to really answer any of my questions. No explanation what so ever ”
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I was shopping in Sam's Club and was talked into switching my energy company from Reliant to Just Energy. If I could give them zero stars I would! My bill has barely been below $300.00 each month and with Reliant my bill was usually around $150.00 to $250.00 each month.
BE AWARE they have tons of hidden fees. Also if you don't pay your bill on the exact due date they charge a 5% of your total bill fee and then another $20.00 if it's not paid within 3 days of the due date. I regret ever switching to this company and I will be switching providers as soon as possible. ”
“ Was assured at the local big box store that my rates would be the same if not less than paying straight to MetEd. My bill this month is 4 times what it would have been with MetEd!!!!!! Can you say bait and switch?! This is deceptive and there is no way I should be charged an early termination fee for cancelling... didn't even get the gift card I was promised! ”
“ I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their add do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges." I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.I complained to BBB at which point I was contacted by their rep. who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year!! What type of company does this? ”
“ This is by far THE WORST company ever, the employees dont know how to do their job , they lie just to get you off the phone , theyre rude . Prices are sky rocket high , they change rules and regulations regularly without a notice or informing customers . Ill definitely be canceling my subscription with them and 0/10 recommend Id rather have no electricity then to ever give just energy a penny out my damn pocket ! Train your employees & monitor the calls for the lazy employees who cant seem to do a simple job that Im sure a 10 year old could do ! Highly disappointed and furious . They left me without electricity for 48 hours ! In 20-30 degree weather ! ”
“ This company over charges you, refuse to give extensions unless you pay 50% of your bill down, call you with tv playing in the background, refuse to help you understand your bill and how they are charging you, they lie about rates and charge you completely opposite of that! They falsely say they are the best in Texas electricity provider. ”
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I paid all but 4.76 cents of my electric bill and they still were going to cut my electric off.
I was told that there was nothing else they could do. It made me feel like they did not care enough about their customers to even try to help me. I am looking for another service that has at least a customer service team that seem to care enough to try to help it's clients who are in need with trying to make arrangements ”
“ I've have never heard so much BS when you complain of why my bill is so hi . I left there service first they promised to pay up to 150 for canceling your membership in your old service company never happened. That your bill will be under 90.00 dollars. Yeah sure never was my bill 90 dollars my bill was 200 plus every month while my neighbors have 78 dollar . I should be able to put up the bill so everyone can see it . They send me a bill for $284.59 for a total use of 35 kwh what that tells you that the have a standard billing it don't matter what your usage is they must get a minimum of 250 from you. I wonder is there any government agency that controls them oh hold on we also have a suspicious government elected . I wonder why can't I go directly to central energy . They even charge delivery. And believe me I've waited outside of my house every day looking for a truck or a van delivering my electric. You know that's sarcastic yeah . But why this charges you take your car to the mechanic they charge you a labor rate yes but they don't charge you for the tools they use . Can you imagine that . This BS has to stop ”
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