Just Energy - Company Information

“  WORST CUSTOMER SERVICE EVER THEY LIE THEY ARE RUDE THEY HAVE HIDDEN FEES DONT USE THEM ”

“  Rude, unreliable, and definitely not a good value. ”

“  Just Energy has continued to have faults during my time with them. I had moved from one location to another, but they kept charging me for the previous location because they did not process the transfer request fully. It took months for them to correct this. Forcing me to pay money for an address I wasn't using. Afterwards, they tried to charge me for a remaining balance on that address even though it was not rightfully mine.

They "refunded" my money in the form of account credit which was an issue, because I was already not going to renew my account. To get reimbursed for what they owe me, They said I needed to wait until account closure and for the final bill which would then be refunded to my card on file.

I contacted support to make sure it would be refunded, and they then told me that they can only refund in the form of a check that would take 5 to 6 WEEKS of processing. They no longer allow refund through the card as they did before.

Avoid this electric company at all costs. It's processes, Support, and responsiveness are by far the worst I have dealt with. ”

“  Not helpful at all . Wasnt able to really answer any of my questions. No explanation what so ever ”

“  I was shopping in Sam's Club and was talked into switching my energy company from Reliant to Just Energy. If I could give them zero stars I would! My bill has barely been below $300.00 each month and with Reliant my bill was usually around $150.00 to $250.00 each month.
BE AWARE they have tons of hidden fees. Also if you don't pay your bill on the exact due date they charge a 5% of your total bill fee and then another $20.00 if it's not paid within 3 days of the due date. I regret ever switching to this company and I will be switching providers as soon as possible. ”

“  Was assured at the local big box store that my rates would be the same if not less than paying straight to MetEd. My bill this month is 4 times what it would have been with MetEd!!!!!! Can you say bait and switch?! This is deceptive and there is no way I should be charged an early termination fee for cancelling... didn't even get the gift card I was promised! ”

“  I signed up via comparepower.com for a rate of 10.9 per kwh on 1000. Ad states as all of their add do "No hidden fees. The rates shown below already include all fees, discounts, and Oncor delivery charges." I was charged for delivery. When I contacted the company, they simply sent my contract back. When I reached them via phone, they refused to credit the overcharges.I complained to BBB at which point I was contacted by their rep. who first said comparepower was a third party and they were not responsible for the content, then said that I misunderstood the ad. Again, he refused to credit the overcharges. He said they would be waiving the 175 cancellation fee. When I asked about my deposit, he said they keep it a year!! What type of company does this? ”

“  This is by far THE WORST company ever, the employees dont know how to do their job , they lie just to get you off the phone , theyre rude . Prices are sky rocket high , they change rules and regulations regularly without a notice or informing customers . Ill definitely be canceling my subscription with them and 0/10 recommend Id rather have no electricity then to ever give just energy a penny out my damn pocket ! Train your employees & monitor the calls for the lazy employees who cant seem to do a simple job that Im sure a 10 year old could do ! Highly disappointed and furious . They left me without electricity for 48 hours ! In 20-30 degree weather ! ”

“  This company over charges you, refuse to give extensions unless you pay 50% of your bill down, call you with tv playing in the background, refuse to help you understand your bill and how they are charging you, they lie about rates and charge you completely opposite of that! They falsely say they are the best in Texas electricity provider. ”

“  I paid all but 4.76 cents of my electric bill and they still were going to cut my electric off.
I was told that there was nothing else they could do. It made me feel like they did not care enough about their customers to even try to help me. I am looking for another service that has at least a customer service team that seem to care enough to try to help it's clients who are in need with trying to make arrangements ”

“  I've have never heard so much BS when you complain of why my bill is so hi . I left there service first they promised to pay up to 150 for canceling your membership in your old service company never happened. That your bill will be under 90.00 dollars. Yeah sure never was my bill 90 dollars my bill was 200 plus every month while my neighbors have 78 dollar . I should be able to put up the bill so everyone can see it . They send me a bill for $284.59 for a total use of 35 kwh what that tells you that the have a standard billing it don't matter what your usage is they must get a minimum of 250 from you. I wonder is there any government agency that controls them oh hold on we also have a suspicious government elected . I wonder why can't I go directly to central energy . They even charge delivery. And believe me I've waited outside of my house every day looking for a truck or a van delivering my electric. You know that's sarcastic yeah . But why this charges you take your car to the mechanic they charge you a labor rate yes but they don't charge you for the tools they use . Can you imagine that . This BS has to stop ”

“  This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned. ”

“  Due to our mistake we received a cut off notice. My daughter-n-law tried paying by phone where you enter your card number. The transaction declined twice so she was transfered to an agent who then told her that she was not an authorized user. The electricity got turned off. Just energy ran her card again and it went through. In the meantime I paid the amount due (i have a toddler and a teenager in the house with no electricity). Well now the the balance was paid twice. I called to get my money returned I was told it was still in pending status. I would have to wait. I called again a couple of days later because it is no longer in pending status. I was told i would have to contact my bank and get a letter stating that that the money went through. I emailed just energy and was told that it would take up to `10 days for the money to be returned. Well now I get this "Thank you for your recent inquiry regarding your account. As a valued customer of Just Energy, our goal is to ensure that your questions and concerns are answered within a timely manner.We can see a payment of $403.10 was processed twice on October 7th, 2022. However, by the time the payment was made, the bill for October was already generated on the account. The total bill was for $846.10, including the past due balance. With the excess payment you have made, the bill was adjusted with the payment, and there is a remaining balance of $64.90.
We apologize the money has been adjusted to the previous bills.Should you have any further questions or concerns, please contact Customer Support at -866-587-8674." Now they decided to add the money to my account. In this day and time when my family struggles to make ends meet. And yes by the grace of God we are able to make ends meet. I can hardly beleive this is happening. Also I was told my useage would be at 14kwats and its NOT its at 18! they lie. They do not even deserve a star. ”

“  First bill was 217 the next month 584 they lie to get you in with them ”

“  First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong ”

“  I have been a loyal customer for over five years, used their electricity in two different homes. I will NOT be continuing my service with them. If they didnt charge $175 to cancel my plan I would today. They used to have great customer service and out to provide the best. But this last year they have been absolutely horrible. My bill has tripled, even with it being the warmer months of the year I have never paid as much as I am paying now. For the same plan, keeping my thermostat at 80 during the day and I am on their Free Nights Plan. If you want to over pay, be charged excessive fees and deal with poor custom service choose Just Energy. ”

“  I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this cancellation fee reimbursement will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.

After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (thanks to Amita for her support in this matter), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, dont trust anything theyre telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.

As for the electricity bill, they help me to pay a little less every month, and I didnt have any other problem with them. ”

“  I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity. ”

“  I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again. ”

“  I, like many other people who have reviewed, thought that this sounded like a great deal when I was shopping at Sams Club and the Just Energy people approached me. They led me to believe that I would be saving money on my natural gas bill and my bill has not went down at all, in fact it has went up! They get you by approaching you in a Sams Club, who you would think is a reputable company and would not pair up with a company who would lead you to believe you will be saving money. I recently received a bill from my gas company that I owe a large amount of money so I called and we went over the bill and I found out that Just Energy is actually making a lot of money off me and I had no idea since they mislead me with their information to get me to sign up. Who has all their gas bills while they are shopping at Sams Club to compare apples to apples.
WHAT A JOKE!
Stay away from Just Energy. They will take your money instead of saving you promised money. ”