94 Reviews and 11 Replies for Santanna Energy Services
(5 / 5)
Excellent and friendly customer service
(5 / 5)
“
I called to inquire about Santanna rates for my new home and was not only impressed by the low low rate....but the warm and courteous representative I spoke with was very impressive and sold me on Santanna. ”
— Jerry from Canton Ohio
October 9th, 2019
Hi Jerry,
Thank you for being a part of the Sanntana family and loyal customer. We're always happy to provide all of your natural gas and electric needs. Here at Santanna Energy we strive to give you the best customer experience from our local Bolingbrook IL. call center.
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Great prices
(5 / 5)
“
It was so easy to change for lower prices ”
— Met
October 8th, 2019
Thank you for your important feedback and awesome 5 star rating! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
Billing and Account Management
Customer Service
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(5 / 5)
Very Helpful Customer Service
(5 / 5)
“
Somehow the wrong account number was sent to my gas company. When I called to correct it, the girl said that she wasn't sure if they could honor the $2.39 promotional price as it had ended but to hold on & she would see what she could do. I was on hold for quite a while & when she got back on the line, said that the request had to keep going up the line & eventually she got the okay to extend the $2.39 rate to me. ”
— MKG
October 7th, 2019
Thank you for your important feedback and awesome 5 star rating!!! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
Billing and Account Management
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Price, Plans and Promotions
(5 / 5)
Smooth deal
(5 / 5)
“
Signing up and the follow up could not have been easier! ”
— mary wabeke
August 23rd, 2019
Billing and Account Management
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(5 / 5)
Great rate
(5 / 5)
“
I received a great rate and the switch was quick and easy!!! I would recommend for sure. ”
— Don Hofmeister
August 12th, 2019
Billing and Account Management
Customer Service
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(5 / 5)
Great Company to be with
(5 / 5)
“
They are easy to get a hold of and work with me. ”
— JMar
July 12th, 2019
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Great Customer Experience
(5 / 5)
“
Reps were great, explained products and offered Rewards Dollars ”
— Latisha D
July 11th, 2019
Billing and Account Management
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(4.8 / 5)
Great Experience
(4.8 / 5)
“
Great communication during sign up process as well as communication post sign up. Pleased with my experience with Santanna ”
— DJ
March 18th, 2024
Billing and Account Management
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(4.8 / 5)
Money saver
(4.8 / 5)
“
Easy to sing up, clear instructions ”
— Shawn
September 15th, 2023
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.8 / 5)
update
(4.8 / 5)
“
so far it has been good, I just wish that delivery charges were not so high. ”
— review
November 22nd, 2021
Billing and Account Management
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(4.8 / 5)
power
(4.8 / 5)
“
good ”
— STEVEN BELL
August 1st, 2021
Billing and Account Management
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(4.8 / 5)
Santanna Energy Review
(4.8 / 5)
“
I am very pleased with Santanna Energy. Both my electric and gas bill have gone down since I switched. ”
— Tracy
April 17th, 2021
Billing and Account Management
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(4.8 / 5)
positive
(4.8 / 5)
“
very positive. i am now a santanna customer ”
— ron baker
September 24th, 2020
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.8 / 5)
easy sign up and great plan
(4.8 / 5)
“
After looking at several plans from half a dozen companies,I chose Santana . The plan offered a great plan at a fair price and at the fixed rate I was looking for.Joining was easy and took only a few minutes ”
— Dick
August 26th, 2020
Billing and Account Management
Customer Service
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(4.8 / 5)
Good company.
(4.8 / 5)
“
They have been a very good company for service and over all performance. ”
— Gary P
November 18th, 2018
Gary, thank you for your feedback. It is an honor to serve you and we appreciate your business!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.6 / 5)
Satisfied
(4.6 / 5)
“
Easy to talk to and very friendly ”
— Lena Previt
August 24th, 2021
Billing and Account Management
Customer Service
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(4.6 / 5)
Can Use Better Customer Service Operators
(4.6 / 5)
“
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good. ”
— MIO
October 18th, 2019
Thank you for your important feedback on our Customer Service representatives stellar performance. Here at Santanna Energy Services, we strive to give you superior customer service on every call. Please let me be the first to thank you for being a part of the Santanna family.
