Reviews Overview
The best review categories for Santanna Energy Services are their plans and pricing, rated at 3.7 out of 5, and their customer service, rated at 3.7 of 5.
5 Stars
33%
 
4 Stars
33%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
33%
 


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Recent Good Review from MIO

Can Use Better Customer Service Operators
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

MIO from Malvern, PA on October 18th, 2019
Thank you for your important feedback on our Customer Service representatives stellar performance. Here at Santanna Energy Services, we strive to give you superior customer service on every call. Please let me be the first to thank you for being a part of the Santanna family.

— Santanna Energy Services


Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great prices
It was so easy to change for lower prices
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Met from Marcus Hook, PA on October 8th, 2019
Thank you for your important feedback and awesome 5 star rating! Here at Santanna Energy we strive to give you the best customer experience and competitive prices for all of your gas and electric product needs.
— Santanna Energy Services



Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Can Use Better Customer Service Operators
The customer service people were helpful but it takes a very long time to get thru to a live person. It also takes a long time to set up the account and verification, otherwise good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

MIO from Malvern, PA on October 18th, 2019
Thank you for your important feedback on our Customer Service representatives stellar performance. Here at Santanna Energy Services, we strive to give you superior customer service on every call. Please let me be the first to thank you for being a part of the Santanna family.

— Santanna Energy Services



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
DO NOT KNOW WHAT THEY ARE DOING
Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

DO NOT USE THEM from Lansdale, PA on January 13th, 2020
Hello,

I'm here from SES here to assist you. Please feel free to contact the us directly for further assistance on this matter and be sure to request the Quality Assurance Supervisor to escalate your billing concerns further. Our team is standing by to help.



Thank you
— Santanna Energy Services



All Santanna Energy Services Electricity Plans

Plan Name
Company
/
Rating
Length
Price
VS. PECO
Popular Brand
12 month
Fixed Rate
6.33¢ / kwh
1.6% under market rate
Compared to the current PECO rate of 6.430¢ / kwh
6 Month Fixed Rate
6 month
Fixed Rate
6.79¢ / kwh