“ Former employee , held my pay ransom , had to drive managers around because they have no cars ”
“ I signed up for a package deal and they charged me a much higher rate then I sign up for on my main electric bill. I called them after i received my first bill and they said it was to late to fix it. what a rip off!!! ”
“ I am very unhappy!I for one have a very limited income and I owe about as much as I make per month. ”
“ Company quadrulped my rate once they new I was switching because it take 2 billing cycles to change. 160.00 then I got last months bill 700.00 Same usage. RUN!!! Unethical people and they get you in the capitve time when u cant leave. I will never, ever use this placve again. ”
“
I owne a business and i kept receiving letters from them to sign up with them and i never did. but after talking to our local supplier santana sign u up automatically if u dont opt out. so finally i switched my suppplier after receiving my last 2 bills and they were double of the regular amount. the local rate is 6 cents the last 2 bills they charged me .19 cents because i terminated their accoun.
they r scammers and dont care about how much they charge u. ”
“ They have an early termination fee. When your term expires the rate goes up...by a factor of 4. My bill doubled compared to the previous years because locking a new rate takes about 2 cycles. The market rate is about half of what they applied to my bill. This is not the war or the government... this is pure rip-off money in the pocket for Santanna. Watch for no early termination fees and switch ahead of time. ”
“ Service is absolutely horrible you more than doubled my accounts I am not happy highly ticked off and I will make sure other people know ”
“ I tried to cancel my renewal when it was time to do so. I was treated with extreme disrespect then my electric wasn't canceled when it should have been. My bill was outrageous then they talked to me extremely belittling. Being a. Customer service and inside sales manager I was appalled at how I was talked to. ”
“ At the end of their contract they doubled their price. They wouldn't give me a good price correction even if I signed up with them again. They don't honor their customers! ”
“ Becareful. Once your agreement expires, they will enroll you in their highest rate with a monthly charge. You need to keep an eye on Santanna ”
“ Totally screwed up my accounts, said I was purchasing Electric when that was not true. After 2 months of straightening out my issue. I get insulted with a bill. AFTER CALLING TO GET THIS RESOLVED THEY KEPT DISCONNECTING ME. ”
“ My application was rejected. No one can tell me why! AND I was never notified ”
“ On Aug 2 I completed information to get Sanatana Energy home gas for 12 months fixedrate $2.30; was great rate! Discovered 26 Sept RATE DID NOT GO THROUGH FOR HOME. All of the gas rates HAVE INCREASED DUE TO TIME OF YEAR. This company does deserve 5 NEGATIVE STARS . Was told that my area 45805 OHIO does not qualify. Was I truly disgusted and feeling taken to the cleaners? Certainly. A rep on phoneSept told me that I could enroll 6 months fixed with $2.39/unit, no fee. Well how would this work WHEN I STILL HAD ZIPCODE 45805? I am spreading the word about Santana's service if you can callit service. Learning the truth at late date that I DID NOT HAVE THIS LOW RATE ON NATURAL GAS produced many problems; and NEVER DID I GET A LETTER DECLARING THIS WAS NOT AVAILABLE IN 45805 OHIO!! AUG 3 received email message providing my OHIO ENERGY REFERENCE ID 743860 and noted SANTANA ENERGY WOULD CONTACT ME; no information nor letter from SANTANA ENERGY ever arrived. I ABSOLUTELY WILL NOT RECOMEND SANTANA TO ANYONE AND MY ORDER EXPERIENCE FOR SERVICE IS NEGATIVE 5. AND SANTANA CANNOT RESOLVE THIS ISSUE FROM AUG.3 BECAUSE THIS COMPANY IS VERY DESPICABLE AND AT THE SAME TIME NOT TRUST WORTHY. SO IN TRUTH ON THESE RATINGS YOUR BUSINESS NEVER ACTUALLY GOT "ONE" ; that was the lowest I could provide. AT LEAST I DID PROVIDE A BUSINESS REVIEW WHEN YOU COULD NOT PROVIDE EVEN AFOLLOWUP MESSAGE. ”
“ I would like to know why I am being charged 70 cents per therm, while Nicor charges 36 per therm. I was tricked into taking Santanta Energy. My current bill is over $200. I have never had a bill over this even in the winter!! What the heck is going on? Now I am having trouble even contacting their customer service representatives. What a joke. ”
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