Spark Energy - Company Information





About Spark Energy

Spark Energy Logo

EGS#:

Founded in 1999 and licensed to sell electricity in Texas in 2002, Spark Energy is now a national retail electricity and natural gas provider. They now provider electricity and/or natural gas services in the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, New York, Ohio, Pennsylvania and Texas.

Pennsylvania Energy Ratings Score:


( 2.2 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Spark Energy Customer Engagement

169   Reviews

80   Replies

Response Rate:
47.34 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Spark Energy




169 Reviews and 80 Replies for Spark Energy


Great company and great rate.

(5 / 5)

  So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it.

Babsy_2004
September 2nd, 2021

We are glad to hear that your experience has been great. Thank you for your business.

Spark Energy Responds September 8th, 2021
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Spark Energy customer for life

(5 / 5)

  Exceeded my expectations.

Happy Customer
April 27th, 2021

We appreciate your review. Thank you for your business.

Spark Energy Responds April 28th, 2021
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Spark Energy Review

(5 / 5)

  Best Electric company I have ever had any

Merylan Ranson
February 12th, 2020

We appreciate your feedback and your business. Thank you for taking the time to leave us a great review.

Spark Energy Responds February 19th, 2020
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Good company

(5 / 5)

  Easy to work with

Esan
August 30th, 2019

Thank you for your feedback. We appreciate your business.

Spark Energy Responds September 25th, 2019
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Spark

(5 / 5)

  easy set up, good service, good prices

Lissa
August 16th, 2019

Thank you for your review. We appreciate your feedback.

Spark Energy Responds September 25th, 2019
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Spark Energy's representives great work

(5 / 5)

  Hi I would like to say that signing up with Spark Energy is definitely saving me some money and the help i received from the representatives was very helpful and efficient I appreciate it when the representatives take time to thuroghly explain to the customer about the services that will be given. Thank You

Great Business
March 5th, 2019

Thank you for your positive review. We are grateful to have wonderful customers like you.

Spark Energy Responds March 26th, 2019
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Spark energy

(5 / 5)

  I have spark energy 6 month ago but now Im ready to contract another 6 month, they have lot of good prices for electricity and good customer service?

Mr singh
July 9th, 2018

Thank you for your positive review. We appreciate your business and hope that you renew your contract with us so we can continue providing you great customer service and low fixed rates.

Spark Energy Responds September 26th, 2018
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Easy to lower mmy rate

(5 / 5)

  Switching to a lower rate was easy.

switching to a lower rate is easy
December 12th, 2017

Thank you for your feedback. We are happy to hear that your switch was easy and hope that our low rates will keep you as a satisfied customer for years to come.

Spark Energy Responds December 20th, 2017
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Excellent Service and Rates

(5 / 5)

  I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy!

T. Barber
July 10th, 2013

Spark Energy appreciates your continued business and loyalty. Thank you for your positive feedback. We are always happy to hear from our customers.

Spark Energy Responds July 26th, 2013
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Best buy and excellant service

(5 / 5)

  I have been with Spark for over 5 years. Am guessing I have saved about $2000 comparing to other South texas providers. My mother saves over a hundred dollars a month on her electrical bill.

RS lasiter
August 26th, 2011

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Best Energy Company Anywhere!

(5 / 5)

  Spark Energy is the best electricity company I've ever worked with. I've been with the large companies (Reliant & TXU), and the smaller companies (Yep), and Spark Energy beats them all. The big ones charge too much, and the smaller ones don't have enough customer service experience to help you when you need it, and can still be more expensive too.I'm probably saving $25 a month on my electricity bill with Spark, which definitely adds up! The customer service is local, and they actually work for the company too, so you're not talking to some outsourced company that can't actually make decisions.Their sign up process is a breeze, and you can't beat their auto-pay so you don't miss a payment (they even give you a discount for using it too, instead of charging you). They also have a referral program so that you can get $25, and they can get $25 too. All in all, you can't beat Spark Energy - I won't ever go anywhere else!

Enrique
June 29th, 2011

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Satisfied with Spark

(5 / 5)

  Very satisfied with my Spark experience. Transition from Reliant was simple (they took care of everything...only spent 2 minutes of my time on the transition) Very good rates with no "bait and switch"

Jim
March 16th, 2010

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Good

(4.8 / 5)

  So far it has been good. Just waiting for first bill

Sharon yarbrough
August 27th, 2019

We are glad to hear that your set-up was good. We hope that you are happy with your first bill - don't hesitate contact us if you have any questions or concerns.

Spark Energy Responds September 25th, 2019
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Pleased with the experience

(4.8 / 5)

  Have good website, billing, and email communication... and saved a lot of money compared to my previous provider. Never had any issues. Don't know what it's like to call them, because I've never had a need to do so. I'm going to try another provider for a lower rate now that my contract is up, but I'll return if my experience doesn't match up to Spark.

Daniel
March 25th, 2013

Thank you for your positive feedback. We encourage you to contact us to review the renewal plans available for your area. We are always happy to hear from all of our customers.

Spark Energy Responds May 17th, 2013
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Been Good to me

(4.8 / 5)

  Been with Spark since about 2007. No horror stories, no weird billing/meter issues. This seems like it should be a given, but it's not these days.Competitive rates, also enjoy the credit card auto pay - not everybody has that, you know. If you simply read and understand the difference between fixed and variable rate, are a person of average intelligence, etc., you should have no issues with Spark sign up and service.The one time i needed an email response for a question, I got a satisfactory answer in a day or 2. It seems they really cared.Been a happy camper. My only concern is that I think Spark's Residential service may be coming to a close for my Zip code (website only returns Commercial service hits now on my Zip). Hence I may need to find another provider that can give me *everything* Spark has given for the past years. Hard to do...One Co. might have good rates but no credit card auto pay. Another has cc auto pay but consumer horror stories... and so it goes.

Greg
October 28th, 2011

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Consistant Excellent Service

(4.8 / 5)

  I have been with Spark Energy for a long time. I don't even know how long. But they have worked with me on billing and I have even had an single individual work with me via email several times over email. Always very responsive and very helpful. I am currently comparing prices now that my contract is to expire with them on 10/13/11. I have noticed now that they are way down on the list on "Power to Choose" because they are higher than a significant amount of other copmanies. In the past they have always been consitently at the top because they had the lowest prices. I am disappointed that I will be leaving them. :( Who knows...I might regret it later and wish I had stayed with them.

Nina
September 12th, 2011

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(4.7 / 5)

  Never had a problem with Spark for the past 3 years. Switch was easy. Billing/payments are automatic and easy to set-up. Never have needed to contact customer service.

G in Houston
November 12th, 2010

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Excellent customer service and website

(4.6 / 5)

  I used Spark Energy for 2 years, recently changing
to another provider for a lower cost. I have
regretted my decision. I received excellent
customer service and never had any problems with
Spark. I wish that I would have renewed my
contract with Spark.

M. Dover
August 9th, 2010

Thank you for your positive feedback. We encourage you to contact us to review the rate plans available for your area when your current provider's contract nears the end.

Spark Energy Responds September 28th, 2010
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Great Company

(4.6 / 5)

  I have had Spark for over 3 years and love them. Great rate, easy auto pay and courteous customer service. I am paying 9.9 pkwh!!!!
Spark kicks ass.

Sharon Philips
July 28th, 2010

Thank you for your positive feedback it is much appreciated.

Spark Energy Responds August 24th, 2010
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Great Company and great rates

(4.5 / 5)

  One thing I have liked about this company is that they value their customers. They provide a lower rate to their current customers. WOW what a concept.

Kyle A.
April 26th, 2011

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