“ My account with Spark Energy was set up wrong from the beginning. Throughout the 4 weeks it took to get it straight, I received a bill showing a past due amount and a late fee that I disputed. Before I could get the corrected bill, I started getting harrassing phone calls both on my home phone and on my cell phone - 8 to 10 per day - regarding the past due amount. Explaining the circumstances of the account to the callers did no good. Even with the account paid in full, I still received hourly phone calls for two days after the payment was made. I have two other Spark accounts that I will now cancel. This was the worst experience I have had in years with an electrical provider. ”
“ I have has Spark Energy for two years with no complaints. Easy billing process and the best rates with no promotions or gimmicks. I would recommend Spark Energy to my friends. Easy renewal process and I used a promo code to save even more. ”
“ Wow how quickly we forget. Well I was one of the Spark Energy good customers a couple a years ago that was dropped and assigned to the Provider of Last Resort without notice when they went "bankrupt" just in the Houston market. Now that the rates are low they are back but what happens when the rates go back up will they drop their customers again? ”
“
I receive a final bill 8 month later for which they apologies but then Spark energy requested immediate payment.
It seems absurd that a company keep you waiting months on end for a final bill but then pretend immediate payment. it seems like double standart to me. ”
“ We initially signed up for a 2-yr contract with automated billing and payments. Did not discover that contract had ended until I questioned why last bill seemed extremely high. I noticed that they just switched me to higher M2M rate. When I asked if I could get adjustment if I renewed, CS told me NO, the rate would be effective the date I renewed. I argued that they gave me no advance notice that contract was expiring and expected me to remember 24 months after signup! Total difference between old and new rate was over $300. I WILL NEVER DO BUSINESS WITH THESE CROOKS AGAIN! ”
“
I used Spark Energy for 2 years, recently changing
to another provider for a lower cost. I have
regretted my decision. I received excellent
customer service and never had any problems with
Spark. I wish that I would have renewed my
contract with Spark. ”
“ I have been with them for 2 years with no problems ”
“
I have had Spark for over 3 years and love them. Great rate, easy auto pay and courteous customer service. I am paying 9.9 pkwh!!!!
Spark kicks ass. ”
“ i had a 12month contract with them first bill about average 2nd bill almost triple. I called them they said they had undercharged prior month. 1st bill @300.00 2nd $900.00 i complained no good. after that my bill averaged out. like a fool 2 year same thing 1st bill 300.00 2nd almost 700.00 same crap. I'm with southwest power and light. my bills havent been this low in years. @ 150.00 to 200.00 a month 1600 sq ft house. ”
“ Spark has no phone number to call, and only answers email within 48 hours (they got to me early - 47 hours 52 minutes). Online info consists of bills only - no contract info, no expiration of term data, etc. Beware letting your contract expire because they put you on an exorbitantly-priced variable rate plan (50% higher per kwh). ”
“ Had to file a Formal Complaint with Public Utilities Commission of Texas. After insisting I was being over billed I confirmed through Centerpoint Energy they were in fact over billing on my pass through charges. Worse company ever, extremely poor customer service!!!If you use this company be prepared for the worst!!! ”
“
After claiming at least a 5% savings compared to PG&E, charges for gas about the same for first 6 mos. Next 6 mos. Spark began charging about 50% MORE than PG&E (without notice). What a rip-off!
Very unethical company. ”
“ Promised lower rates always. Promised no contract, just month to month.Last months rate doubled.Rates have been higher than local supplier. Now they say it's a 24 month planand they will save money only over the 24 months.They are liars.Promised to get back with me and have not. Next step complaints toBBB and reg commission. ”
“
I am not even sure how I've got this $660 for the month of Feb. I live in 1-bed room apartment and I was told that I used 3500kWh. Even though my heater was set to 65deg. And given my water heater's power rating is 5100kWh/year, something was wrong on my meter.
I explained my situation, but the customer reps. kept saying "No, you used that much of electricity, and you will have to pay for it".
Sure. I did have those people re-read the meter and even re-check the meter, but they kept saying the same thing.
I see another guy complaining about the same thing as I am. I guess they are just busy charging the customer for the electricy they haven't even used. I would recommend you to check the daily usage everyday if you are going to use this company. ”
“ After being a loyal customer for years, my bills increased dramatically. Months later I learned that my contract had expired and they had switched me to a higher rate. I never received anything from Spark notifying me that the contract expired. I went from approx $60 a month to $200. I spoke to a supervisor who explained it was my responsibility to log in to their website and look for notifications about the contract expiring. I asked how I would know They sent me two emails a month - I am disappointed they couldn't be bother to email me that my contract was expiring. I aksed to renew the contract retroactively and was told it was not an option. I aksed for the name of someone higher to whom I could write a letter and was told that was not an option; I could only write to the anonymous email account. I feel misled and cheated. ”
“ Very satisfied with my Spark experience. Transition from Reliant was simple (they took care of everything...only spent 2 minutes of my time on the transition) Very good rates with no "bait and switch" ”
“ My contract expired and they made no reasonable effort to inform me that my rate would go through the roof if I didn't renew. Despite receiving emailed statements from them every month, they never put it on their bills. The only way to find out was to log into THEIR website and download a pdf file where it was written in very small print. I was paying 11 cents per kilowatt hour, the day it expired they jacked it up to over 16 cents per kilowatt hour, almost doubling my electric bill. After calling customer service, they were unwilling to make any adjustment even if I renewed my contract... so good bye. Very unethical business practices and no loyalty to their customers. Will also be filing a BBB complaint. ”
“ I changed from reliant so I could lock in a lower rate. I have changed to all energy saving appliances, have solar screens, tinted windows, new shutters and blinds and my bills have never been higher. I complained once. They re-read my meter and my bill dropped over $500 the next month and then went right back up. I am not sure they even check the meters. It is the middle of winter and I don't use my air and my bill has not gone down at all! Can't wait to change. ”
“ Spark Energy takes advantage of people just because they can and I have never had my electricity turned off in my life. They were the first to turn off my electric when I protested a bill. Turns out their provider reads the meters occasionally, because I read meter also and it was no where near the correct reading. The readings also reflected the next larger number each time they read it. Only one member in my household and I keep my programmable thermostat on 80, since I am cold natured. Something wrong there. Never had electric bills like the ones I received from Spark Energy. ”
“ This company treats returning customers terribly. After a year, they switch you to a high variable rate with a monthly charge if you do not sign on for another year. And, if you decide to sign, they will not refun the overcharge for the month you did not realize they had switched your rate. Plus, if you ask to speak to a supervisor, they fill out a request and tell you to expect a call in 24-48 hours. Not pleasant. ”
| Example Bill |
|---|
