“ I used spark about 2 yrs ago and had several problems with them. I was happy with my initial rate which at the time was lower than the others, but when I tried to cancel at the end of my contract because I was moving out I had difficulties. It was near Hurricane Ike, I had set a turn off date plenty far in advance and they forced me to pay for electricity after the cancellation date they agreed upon. It did not get turned off for almost a week later(which I paid for to just be done with it). Then about 8 months later I got a bill from them saying I owed MORE money. They said they made a billing error. I complained a few times and nobody would budge, then stated in an e-mail I would complain to the PUCT they decided to drop the extra fees.Please beware!I gave half a lightbulb since that was the lowest I could go! ”
“ The Texas PUC mandates that electricity providers make customers aware of the expiration of their contract 14 days before the event. Spark does not send a letter as in years past. Customer service (complete misnomer)was most unhelpful as I tried to resolve the matter. Yes, it is my responsibility to review the bills. However, I would have never thought to check the contract expiration date each month. I was told by customer service that the only way they would reduce my bill was if I renewed my contract. No way. I signed up with another provider, for a much lower rate, and wrote off last month's extremely high bill as a lesson learned. ”
“ Spark is fine, has a fully functioning website (ie account details, history etc.), accepts AX, had the lowest rate for a company I thought would remain in business, but when second contract with them came for renewal they where significantly higher than competition, so had to bail. ”
“ Careful, Spark Energys notification to renew is in small print and only once. If you miss it and do not renew your fix rate plan, they'll charge you at daily rate. No further notifications. Spark Energy used to be customer friendly: After the first year we received a renewal email and we renewed. Worked like a charm. This year no email, a small note on my invoice once, which I missed as I pay the amount listed in the email notification. Customer service was not responsive to my complaint: I am responsible to renew. True, but a questionable business practice nevertheless.Of course this is a blessing in disguise, because whereas Spark Energy used to be the most affordable for green energy. Now they list as the most expensive. I am saving 40%!! by moving on. ”
“ We are nearing the end of our first 12 months with Spark. The rates were good and we have had no issues with billing. The website is easy to navigate. ”
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Have had no problems. Easy access to my account.
Prices are very comparable. ”
“ I was a loyal customer with Spark for 5 plus years and my contract expired. Instead of charging my the month to month rate or any reason rate they charged me 5 cent above the going market rate. ”
“ I had to make payment arrangements for a bill during the summer that was more than twice my normal rate due to A/C problem. I called and made the arrangements with Crista Elda and she suggested that I make a payment of 50% of the bill of $763.56 ($381.78) on the normal due date and then make another payment of $381.78 a couple of weeks later, I agreed to the plan. Instead Spark debited my account for the full amount $763.56 on the due date. This caused me to have over $600 in overdraft charges and late fee charges. I have called over 15 time in the last three weeks to find out what happened. I have received absolutely no returned calls and constantly get the run around. I would not ever use this company again. There are too many other good choices. ”
“ Customer service is not good! Happy to be with another provider. ”
“ My fault, but didn't realize when the 2 month promotional rate expired they would charge considerably higher on the MTM than anything they had listed at PowerToChoose. Req'd paperless billing and autopay and the monthly email doesn't state usage and current rate, just net due and due date. I was neglectful and didn't sign on to the website to see my full statement w/the exorbitant rate.Was generally happier w/GEXA and am now giving Kinetic a try. ”
“ Everything seemed satisfactory. The prices were OK when we started, but later they were no longer competitive so we switched. ”
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