“ Hit with an early termination fee when they sent a letter in late July that our contract would end in August so we assumed that we were still under them til then so we signed up in a much cheaper company than TriEagle and they charged us $125 early termination and refused to waive or lower it unless we reupped that their rediculously high rate. We were with them for 3 years. Never 1 missed or even late payment and this is how they thanked us. Don't go with them! ”
“ I was two days late paying a bill. It would be nice to send a reminder before the bill is due especially during these times when people are already struggling to make payments, afford groceries, etc. Instead they send a disconnect notice and charge me more for paying two days late. This is the first time I have ever been late paying this bill. You would think all the other bills being paid well before the due date would be appreciated, but I guess this company does not care one way or the other. ”
“ After dealing with the abusive Reliant energy company., trieagleenergy is a breath of fresh air. Totally satisfied. ”
“ I followed their terms and conditions exactly, yet they ended my term early and gouged me with a ridiculous rate. Customer service was terrible. I had to file a PUC complaint to get my money back. Avoid at all costs ”
“ We as so far happy with the service provided except we have not recieved a monthly statement as of yet. I am getting scared because have been laid off work until pandemic is under control. Thank you. All else is very good. The staff is very helpful and friendly. ”
“ Great company for my electricity. Had no problems or hidden fee issues. However, I will not be renewing with them because their renewal rates are higher than "new customer" rates on the open market. For the life of me I do not understand why companies essentially want me to discontinue my service by upping the rates when I am a known quantity who always pays on time. I guess they don't care about loyalty. ”
“ Bad coustmer services and unprofessional ”
“ I have been very satisfied with the service and the cost of my electricity with tri eagle ”
“ I didn't have any issues until I moved out. I sent an email a week before and never heard back from them regarding a change in address. The day I call them they inform me that they do not respond back from costumer requests if they are not "specific enough" and that now they will try to change my address. They took a week to email me back. Also, the representative during the call was very rude, short, and overall ignored my complaints. The actual service they provide is good, I would not trust their costumer service whatsoever. You can find another company with competitive pricing and a better costumer service team in Texas. ”
“ every thing is ok ”
“ I was with Reliant paying 12.2 per kilo my plan was going to renew going up to 14.4 TriEagle gave me 9.2 per kilo for 2 years. They did all the paper work to switch, Great Service. My first bill went down 60.00 Dollars. ”
“ so far so good ”
“
Customer for 3 years. Auto payment every month no matter what the bill. Of course sometimes higher or lower than actual.
Despite this payment record, they cut the power off during the Covid lock down. I will try and be polite , but they don't deserve it. One of the worst providers out there. And they have the smiley picture of some idiot who cuts the power to longtime customer over $48. Looking to replace them ASAP. What a bunch of losers. ”
“ Awfull customer service, cut my power without verifying, its been out for more than 24 hours, customer service just keeps lying and there is no hope of getting my power back up! Ridiculous! My house, my work, my kids everything is being compromised all because of an error on The companys end! ”
“ When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home. ”
“ When we switched to TriEagle, you promised a lower rate than we are being charged. We have called you several times without getting a reason for you charging a higher rate than promised. ”
“ This is the most deceitful energy company please avoid them please ”
“ Very smooth transfer. Good rate, good communication! ”
“ My experience with Trieagle Energy has been very good.I have been very happy with them, ”
“ Very frustrated trying to speak with the service reps located in Irving, Tx. I called and spoke with a representative the third week of March to disconnect my services on March 31, 2020. Im still getting billed for this service Ive called twice to speak to representatives. they act like they dont know what Im talking about. They come across as not wanting to help me. they will not give me a corporate number to call. it makes me extremely leery of this company ”
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