“ Very disappointed with the customer service. I called on a monday and was 31st in line, after waiting 17min i left a voicemail. I then got a call back on Wed saying it takes 3days to turn off my old electricity. Since friday is a holiday i have to wait until monday to get it shut off. THIS means i am paying for over a weeks time of electricity at an apt i am not in nor can i go back to while ALSO paying for my new apt. Very disappointed that there is nothing the supervisor nor anyone can do even with proof from the apt complex i have been out of there. ”
“ received the largest electric bill of my 10 years at this residence. I noticed it was due to an egregious supply charge tacked on by Tri-Eagle. I called customer service while at work and doing a hundred other things- first time left on hold 20 minutes- then 10 minutes with the first rep Rosa who disconnected me right when getting to my issues. second call Angela- 12 minutes- she could not help as it was funneled to incorrect department- transferred back to main menu 15 minute wait- at this point gave up. I have too much work to do. called back half hour later. goes right to a message stating please enter your call back number. which I did. 2 hours and no call back. ”
“ I just recently renewed my contract for the 3rd time. No billing problems, easy to use online system, received monthly usage/analysis report, and autopay drafts on-time every month. This new low rate included the NEST system. Just contacted the call center for first time in 5 yrs. Very pleased with all services ”
“ This company failed. My letter of credit was denied because it was for less than 12 months which I was told wouldn't matter as long as I didn't have any late payments. Which I didn't! I never received a notice of denial and when I called, the person said that the notice must have gotten lost! Really? I will never recommend this utility company to anyone. ”
“ I had selected TriEagle on two criterias: wind energy and more importantly, hassle-free customer service. In my 2 years with them, they lived upto my expectations. ”
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I had TriEagle b/c my Township signed me up for it. I switched back to my original company, JCP&L. I get a letter from a collections company that I owe $298.95. I have no record of any outstanding money owed to this company. Upon contacting them, they are not willing to send me any bill or statement showing that I owe this money. I paid TRIEAGLE through JCP&L who states that I am current with all my payments and as far as they are concerned, I do not owe any money.
3/15/17
1.Called Collections Agency about letter. I was told to contact the company, TRIEAGLE.
2.Called TRIEAGLE, I was told to call JCP&L.
3.Called JCP&L and was told that as far as they were concerned, I do not owe any money to them or TRIEAGLE. I was told to call TRIEAGLE and request a statement or bill.
4.Called TRIEAGLE again and was transferred to in-house collections. I was told that they were going to send me a statement/bill via email. At that point, the woman hung up.
5.I never received anything via email.
3/16/17
1.Called TRIEAGLE again. Customer service stayed on the line with me as he contacted in-house collections. I was told that they would not provide me with a statement or bill contradicting what they told me the day before. ”
“ I have been a customer of tTrieagle for over 5 years, however when my contract is up I will be choosing a new service provider.The price are fair but I guess you can keep your prices at a certain point when you do not hire good people with good customer service skill. I would rather pay more than deal with rude and obnoxious workers. I disagreed with what kind of meter I had regular or smart meter. I asked to speak to someone that could confirm or correct what kind of meter I had. The customer service jerk said he would get someone on the line to tell me the same thing he just said .I waited on the phone for 16 minutes and 15 seconds a the original rep. came on the line and said I researched through our system and you do have a smart meter. In my opinion the best way to have handled my call was to search through the system instead of insisting that I was incorrect. The guy Nathan said no supervisor were available how convenient. We all get frustrated when dealing with people but as someone that works in customer service it is your job to service the customer. I should not hear of feel the frustration of of YOUR employees. ”
“ I changed service (primarily b/c Trieagle customer service was very bad). Last date of service with Trieagle was Nov 2014. I closed account with zero balance. TWO YEARS AFTER LAST DATE OF SERVICE I receive notice from collections agency indicating that I had a balance and I owe Trieagle approximately $50. At this point, it is not that $50 will financially crush me ... it is that Trieagle made no attempt to notify me that I still had balance. And for me to receive collections notice TWO YEARS AFTER LAST DATE OF SERVICE is a cheat. I am left without my paperwork indicating payments made. All my old statements are long gone. ”
“ I was considering changing and found out my renewal rate was in line with all other offers and there is really no reason to leave. I'm blown away by all the bad reviews. To be fair, I've not had to deal with customer service as I auto pay my bill, have not had to move and have not let my contract expire. I don't remember how long we have been a customer, 4 years? But I do remember the savings was amazing. Our average bill is 180 with a 2 story house and a 3rd unit for the room over the garage. Prior to that we were averaging almost 300 a month. I hope some of the bad reviews are old and the customer service issues have been taken care of. ”
“ I have used TriEagle for several years now and have no complaints.They send weekly emails with usage and trends compared against local weather, and they also provide plenty of other interesting usage data on their website. I have been a few days late paying my bill a time or two and have never been charged a penalty. The rates are very competitive, especially for consumers with a "lower than average" usage since they don't add more charges and fees if you fall below a minimum usage. They also pass along discounts and coupons for things like LED bulbs and smart thermostats. The only warning is to be sure you either renew or cancel at the end of your term, as the month-to-month plan they roll you into is much higher than average. They send plenty of reminders both via email and snail mail before this happens though. ”
“ I called TriEagle 45 days prior to the end of my contract to discuss my renewal and the new rates. I questioned other rates from a few competitors and told the representative that "If I decided to switch to another carrier, how soon can I switch without a penalty?" I was informed that my contract has a 31 day period that allows me to switch WITHOUT PENALTY. My switch date was 25 days prior to the end of my contract. I received my final bill and there is a PENALTY on it. I called TriEagle and asked the same question and I was told again that I have 31 days prior to the end of my contract to switch without penalty. The Representative was also confused as to why I should have to pay a penalty. She spoke with a supervisor and came back to the phone and said "Sorry ma'am but you ONLY have 14 days prior to the end of your contract to switch. I was wrong and the person who told you that a few weeks was wrong also. You have to pay the penalty or switch back to us to meet the 14 day period. I told her that I don't believe that I should have to pay a penalty due to MISS-INFORMATION FROM TRIEAGLE! She said there is nothing she can do and that was that. I'm still waiting for a supervisor to contact me to resolve this. ”
“ We sold our house and I called them to put in a close order. All went well with no mention of a termination fee since we were moving to a regulated area and no mention of needing any additional documentation . A week later I get an email telling me they are going to charge me an early termination fee and that I need to call them. Their customer service rep is rude and says I now need to get them a copy of my lease. His supervisor, Curtis, is even worse and there is no concern for the customer or the inconvenience that are now causing Really, what if I moved out of state or country. This is totally uncalled for and is a way for them to sneak in an unexpected charge. Watch this one very carefully. They should have asked for it during the phone conversation and not try to put it in small print in an email that is confirming you closing your account. ”
“ I kept expecting my bill to drop this winter as always. Finally calling in, I find I'm being charged 12.9 cents - a "Holding Rate" - becasue my contract expired 8 MONTHS ago and I did nothing about it. That means I have paid them several thousand $ more than what I could/should be paying - just because I did not initiate a new contract with them (they assure me a letter was sent, which I did not get or see - even though all other communication with them has been by email.) I talked to several other providers and they said at contract end they would change a customer's rate to the PUBLISHED month-to-month rate. NOT TriEagle! They have a "special" non-published rate for loyal customers that fall out of contract! So it works like this: Lets say I have a contract for $.09/KWH and I use about 5000 KW per month. That will cost me about $4320 for the 12 months. The next 6 months I was put on their super-duper special "Holding Rate" of 12.9 cents. So for the next 6 months I paid $3096 which is almost 3/4 of the entire first year's charges in just 6 months! If you now calculate my actual rate overall it works out to about 11.6 cents per KWH - not a bad margin for TriEagle! And a rate they NEVER could have landed my business with up front. (Currently Reliant's non-contract rate is 8.8 for customers with expired contracts) And of course, you've already paid them so good luck with that! Customer service will just tell you over and over and over and over and over how "their" system works (for them, not me). It is after all my fault for depending on their emails for information impacting my account. Stupid me, I didn't see the paper notice that came in the mail - if indeed it did!My kingdom for a company that is fair!! I am absolutely weary of credit card companies, cell phone companies, airlines, and power companies who structure their business practices to take ripping advantage of customers who are not watching every transaction as if business is some kind of shell game. Some say its my fault for not watching the account. I say I thought I was dealing with a company who was watching out for my interests. Instead they were watching out for a way to get me - when my back was turned - and they surely did.I'm guessing TriEagle has a line in their ledger labeled "Sucker profits". Some of my money is there.Talk to Reliant. If you don't renew on time, your rate goes to their PUBLISHED non-contract rate. That seems fair. Goodbye TRYing Eagle. ”
“ They are one of the most expensive, worst customer service and highest penalty Stay away at all costs. Once you sign up their 20.00 per month penalties is almost worth the additions cost per kwh that they charge over a number of other companies. ”
“ I recently found out that for the past 5 months, I have been paying at a holdover rate that is 30% more expensive than my previous rate. When I transferred my service over to a new residence, I did not know I had to start a new contract. Trieagle never sent me a notice to start a new contract or explicitly notified me that my rate would change. I understand that I should have paid better attention to the fine print but Trieagle NEEDS to be more considerate and helpful to their customers. When I sent a stern, but nice, email to the customer care center with three suggestions on how others could be notified of starting new contracts when transferring services, customer service replied but never mentioned my suggestions. In my experience, this company did not care about customer feedback and were compassionate. When I told Trieagle that I was leaving, they did not care to even ask why. ”
“ My rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features. We have never had a problem with them Thank You!! ”
“ For 3 months in a row i tried making a payment over the phone with there automatic system. Well it did not work and i got charged with late fees. i spoke to Lyneez "nice name right" anyway i spoke to this worthless person who claims is the director of nothing. i tried to make a payment over the phone for a 3rd month in a row. the system kicked me out this time and i had to talk to a customer service rep. They will not give me credit back on the late fees since they have already honored one before. However i tried making a payment again today on the phone and the system kicked me out to a rep. they tried telling me there was nothing wrong with the system. i laughed, why am i talking to you again if nothing is wrong with the system. Even there Facebook page says "we are experiencing technical difficulties with our phone line" no kidding. bottom line is this company blows, there customer service is a joke. i will never use this company agian. ”
“ I thought I had a good company be aware they don't tell you everything up front and they don't care for loyalty. Or if you pay on time. All they care about is that they are always right and you as a customer are wrong and just deal with it or pay the cancellation fee. No Cust loyalty ”
“ I have been a trieagle customer for a year. Experience has not been great. I set up a deferred payment plan and was told I was approved and to make a small Payment, which I did. It took forever, I was on the phone with the agent for almost 45min and placed on long holds. I figured I was ok they are working with me until I receive a notice of disconnection 2 days before disconnect date. Really??! Called customer service no help, no one is on the same page and again long holds. I have never had a company who will not work with you in the time in need I have an infant. I was basically told oh well there is nothing we can do. Not to mention I just renewed with you all BIG MISTAKE! After my term is up I will not be renewing. anytime I see trieagle and I am able to leave a review it will NOT be good. I will be filing a BBB complaint and spreading the word about not going with you all. Learn good customer service and to help your loyal customers. ”
“ Based upon some of the reviews I've been reading I must be a special customer because I have had nothing but good experiences with TriEagle Energy. I have renewed our contract three times because he customer service is wonderful. I get weekly emails about my energy usage. I've never have a billing issue or all of the other mentioned problems. ”
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