TriEagle Energy - Company Information

“  It is December 2013 and I have to say that this company still has HORRIBLE customer service. Especially after 5pm. Everytime I call after 5 pm to make a payment I get the most rude person who answers. Then they inform me that they are only an answering service and you cannot make a payment after 5pm because the business office is closed. They asked if I would like to leave a message that way someone can contact me the next day. Well that never happened so I ended up calling back at 4:50pm. Big mistake! I got the same answering service telling me they do not accept payments. Although on Tri Eagle's website it says that they accept payment by phone 24 hours a day 7 days a week. Then I located my bill and it says that you can make a payment 24 hours a day. So I try to make a payment online and the login system does not work and to contact customer service at the same number I have been dialing. Now no one answers the phone when I call. I called 13 times in a row and someone picked up then immediately hung up. I called 5 more times and the same rude woman that I spoke to earlier answered. I asked to speak to her manager hoping they can help me with the login in issue from the website. I get put on hold. Then when someone got back it was the same rude woman saying the manager was unavailable to speak right now. So I said fine, I will call back. I call back an hour and 18 minutes later. I had to keep calling for another 8 more times before someone picked up the phone.The same person answers the phone and says and i inform her that your phone system keeps hanging me up when i call and I have called several times. She says that she is not aware of any phone problems. So I ask if I can speake to her manager. Once again she puts me on hold. This time for 3 mins and 42 seconds and then she tells me the manager is on another call and can't talk to me right now. So I inform her that I am trying to login to make a payment and I'm having issues. She responds and says I can take a message and have someone to call you on the next business day. I said well no one ever does call me after I leave a message so what is the pont of leaving a message. I just need to pay my bill. Bottom line this company sucks. I am switiching to another electricity provider that actually has a 24 hour customer service representaitve that can assist. ”

“  Was shopping around last night (on line) and called several companies with one question in particular. Called the number on Tri Eagle website, the one that says 24/7. Was told they were closed and I would need to call back during business hours. I was so surprised I called back twice more. Its bad enough for your energy company not to have 24/7 customer service, but seems so much worse when the web site tells you it is a 24/7 number. Needless to say, I didn't get my question answered, but found out all I need to know. ”

“  My electricity bill has gone down ever since I switched to this company but what I'm really loving is the usage reports. I get an email every week letting me know how much I've used compared to the week before. Awesome report and customer service. ”

“  Many power companies boast of cheap rates but hide many fees, Trieagle is more straightforward, simple and easy! ”

“  Decent rates, no hidden fees. I pay less when I use less power. I can pay with credit card with no added fee. Happy with their website. So far, so good. ”

“  We have only been with TriEagle Energy a short time, but there have been no issues. Therefore, we have been very satisfied and would highly recommend this electric company to anyone. ”

“  It is fair company they don't rip you off ”

“  Their prices may peak your interest but run from these people as fast as you can. The price isn't worth the headache. What you save you will spend in headache medicine. It is impossible to reach a living person...you stay on hold for 20 - 30 minutes at a time just to get disconnected. The only way to reach a person is through email and then they still take hours to respond. In one day I have called 3 times (waited each time a minimum of 20 mins) and emailed twice. I finally heard back from them almost 5 hours later. It's amazing though that if you need tech support or email in regarding needing help to log on to pay your bill that you get a call back within 15 mins. I will not renew with them!!!!!!!!!!!!!!! ”

“  I DO NOT KNOW WHAT IS UP? NO CHANGES IN MY LIVING SITUATION OR ELECTRIC USAGE FOR 3 YRS SWITCHED PROVIDERS AT A LOWER RATE AND GOT A HIGER BILL? CUSTOENR SERVICE SAID SHE DID NOT KNOW WHY I HAD A HIGH TDU RATE ON MY BILL, SHE WOULD HAVE TO CHECK INTO IT AND MAKE CONTACT BACK WITH ME. REALLY? THE HOLD WAIT TIME FOR A LIFE CUSTOMER SERVICE AGENT 20-30MIN. I AM SO SCARED I HAVE MADE A BIG MISTAKE (WHERE ARE THOSE NO HIDDEN CHARGES ADVERTISED BY THIS COMPANY?) I AM A SENIOR LIVING ON A VERY TIGHT SET INCOME. NOW I AM WORRIED! ”

“  First of all, I renewed my contract with Tri Eagle in June 2013. Before June 2013, I had no problems. Following the renewal, I've had numerous issues. I did not receive a bill until August 2013. At that point it was for $1,200+. I called customer service to discuss and spoke to a somewhat reasonable lady and made a $900 payment (she also helped me get my online access log in info corrected since they had arbitrarily changed). She indicated the remainder would be due in full on the next bill. The next bill wasn't due until the 28th. Cut me off on the 22nd with no notice. Online access includes a "message center". No "messages". Called customer service to find out why cut off? Had no record of my previous call and asked the typical "Well who did you speak to?". Rude customer service lady this time. Said they didn't cut people off during the summer but are now. OK, BUT DO YOU GIVE NOTICE? AND DO YOU LIVE UP TO THE AGREEMENT PREVIOUSLY MADE????? ”

“  I've been with trieagle for a couple years now and I've ever had any problems. My bills comes around the same time every month and I'm always happy with what I'm paying. They have really reasonable rates. Since I never really have any issues I've only had to call customer service once a long time ago but I recall the rep being friendly and helpful. Overall I'm happy with trieagle as my electricity company. ”

“  Anyone looking to change electric companies should NOT use TriEagle Energy. I had a SUPERVISOR threaten to shut my electric off over $4.46 they left off my bill. All that after spending a total of 50 mins on hold, talking to 2 other employees, waiting 3 days for a supervisor to call me back (which they never called so I called them back), already paying the bill the fee was added to after the fact, and of course never being 1 day late on any bill I've ever had. The supervisor was a smartass with an attitude. Pretty poor customer service.****Update**** All that happened on my last bill. Here's an update on my new bill. My paper bill reads $71.00 of new charges, $4.46 previous balance. Total $75.46. I login online to pay the $71.00 and it shows the amount due to be $75.59. I'm willing to bet that's a late fee percentage for the unpaid balance. I guess they offer a low rate so they can hit you with hidden charges after you've been billed then charge you interest for not paying. Haha. Take $5.00 and multiply that by every customer they have...........TERRIBLE!!!! Crooks with an attitude and not ashamed of it. ”

“  Just got of the phone and she was rude, after waiting to speak with them for days. they have absolutely no idea what they are talking about. pricing is good but please replace your CSR, its bad for business ”

“  About a month ago I got my service on TriEagle everything was very well plans were ok, but I'm a little disappointed with my first bill i live in a two bedroom apartment and I have nothing connected and I'm hardly ever home is a bit unusual for a two bedroom apartment gets the amount of $167.72 i use to live an a 2 bedroom house and was with another company and my bill did not rise $139.05 i hope and my next bill comes less than what I get this month ”

“  I have been with TriEagle for 2 years now and I just called in to renew for another 12 months at 8.8 cents/kWh. I had to wait a little bit when I called but once I was able to speak with a rep she was really helpful and made the renewal process quick and easy. I also signed up for their weekly usage summaries several months back and am loving being able to see how much energy Im using each week! Definitely recommend TriEagle! ”

“  I have been with TriEagle for a couple of years and had good experience. My contract is up for renewal, but I am disappointed to find that a number of other companies have plans available that are up to 1 cent/kWh better than TriEagle. I don't want to switch, but it seems that TriEagle is not as price competitive as they used to be ”

“  I signed up last year. Their 100% renewable plan was actually cheaper than their regular plan at that time, and was the best rate I could find for 100%. I just renewed for about $0.01 more per kWh (a substantial increase), but it still beat any other 100% renewable plan. My monthly use averages under 500 kWh, and I rarely use over 1000 kWh in a month. Most other companies have a minimum useage (usually 1000 kWh) to avoid a hefty service fee. TriEagle's is a flat $4.95/mo, and there are no suprise fees. Believe me, I've put together a spreadsheet just to evaluate the complex minimum useage, fee and surcharge fomulas of other companies.So, someone who uses a lot of electricity, or who wants just a conventional-energy plan may do better with other companies. For me, the decision to renew was simple and pain-free.I've never needed to contact TriEagle, so my good rating is because of the weekly emailed useage graphs, and the several notices about the upcomong expiration date of my contract (some other companies do a poor job with that, and let you go to a very expensive daily rate plan). My only problem was that I wasn't able to open any of the renewal PDFs from email, even with updated updated Adobe reader. My wife could at the office. Go figure.On Price/Plans/Promotions, last year there was a promo code on the Power To Choose site. This year I found a code elsewhere online that shaved off $0.001 . Better than nothing.So, for another year, I'm set. ”

“  I switched fom Reliant to TriEagle in July. They came highly recommended by many neighbors on our neighborhood Facebook page. I don't have complaints about their prices and plans, but Im not happy with their billing and customer service. I received my first bill for a due date on the 16th of the month which was perfect because I'm payed on the 15th. Then the next bill comes and it is for the 9th of the month. I called customer service to see if I could get my due date back to the original date, but the rep explained with the new billing system this was my new date. I asked if my date could be moved back to the 16th because of my budget, but her response was no. I knew I wouldn't be able to pay my bill on time and I had never been late with my previous company and now I would be with them. Not how I wanted to start my new service. She proceeded to tell me that I had until a certain date before they would cut my electricity off - not what I wanted to hear. My call was because I would have been on time with my original due date. I know I will be late in paying and I didn't want be late. Poor customer service, TriTagle needs to improve there hold times and how their reps handle this type of call. I'm sure I will receive a canned response-if I even get a response. I'm not interested in "we are sorry" - I want my date due date changed back to my original date when I signed up. Social Media can effect a business positively and negatively. ”

“  If you are thinking about switching to TriEagle DON'T....I did a three year constract and regret is very very very much. Reliant is excellent, no hidden fees and very reasonable in proce. My last two bills with Reliant were $404 and $446 in the hot summer month and with TriEagle the last one for the same hot summer month was $750, biggest mistake I made. ”

“  They apparently do not like people to pay their bills. My online login was not working. Strange, I thought... well reset the password. This takes you to a continual loop of receiving an e-mail to reset your password with a link to generate the same e-mail.Now you have to suffer the absolute hell of contacting their customer service. No matter what time of day, the automated lady will tell you it's a 20+ minute wait. Waited 35 minutes to get a pick up/hang-up on one call.Anyone else going through this ridiculous crap, here's my suggestion. Hit the commercial service option, they answer almost immediately. They will not help with your residential issue BUT just ask for a supervisor. They called me back about 5 hours later. This leads to the final ridiculous experience. I asked about my login not working. She informed Tri-Eagle reset everyone's account info. Me: Did you notify prior to the change? Supervisor: No, what do you think I am doing now...Low rate company, avoid.... ”