Utility Scammers Targeting Seniors on the Rise
With higher summer temperatures come a rise in electricity bills. Unfortunately, scammers see this as a ripe opportunity to pull off utility scams on the elderly. After all, they know people are after cheap electricity rates. So, the AARP Pennsylvania is warning residents about a surge in these sorts of scams. For that reason, let us take you through our ten tips for avoiding fraudsters!
Tip #1: Identify Phone Fraudsters
Firstly, never trust the caller ID. That’s because scammers can spoof phone numbers to fool you. For that reason, the PA PUC enforces phone regulations for electricity providers. Callers must immediately state who they are and the reason for the call. So if a caller doesn’t identify themselves right away, hang up.
Tip #2: Avoid Robocallers
Unidentified robocallers are recordings that may promise you low energy rates. These often sound too good to be true. Ignore them and hang up.
Tip #3: Watch for Door-to-Door Fraudsters
In the same way as phone sales reps, sales agents that knock on your door must state who they are and the reason for the visit. Sales agents must wear a visible badge at all times showing their full name and photo as well as their company’s name and phone number. In any case, always ask for their ID and call the company to confirm their information.
Tip #4: Know the Law to Avoid Door-to-Door Fraudsters
According to PA customer rights laws, door to door sales are only allowed between 9am and 7pm. And some local laws are even more strict. So if someone comes to your door outside of these hours, or refuses to leave, call the police right away.
Tip #5: Fraudsters Love Pressure Tactics
Because scammers don’t want you to think they make things sound urgent! Real customer service reps are happy to take their time with you. However, if someone pressures you to make a decision right away, it’s probably a scam.
Tip #6: Keep your Info Safe from Fraudsters
Scammers often ask to see utility bills to talk out your usage. Never let any sales person see any of your bills or statements or any account information. Known as slamming, fraudsters steal your account information to switch your electricity providers without your consent.
Tip #7: Keep Track of Your Electricity Bills
Another trick fraudsters use is to say your electricity will be shut off if you don’t make an immediate payment. That’s garbage. Utilities have a specific process of mailed notices they must follow to shut off a customer’s service. So, know your account status. And if you have trouble paying your bills, call your utility to set up payment options.
Tip #8: Avoid Email Fraudsters
Email and text scams, known as phishing, are fairly common. If you receive a suspicious email or text from your utility, avoid opening any links or giving any personal information. Mark these as spam and delete them.
Tip #9: Report Fraudsters
If you think fraudsters are operating in your area, there are several ways to report them.
- Contact your utility company and/or energy provider to verify any information you received from the potential scammer.
- Report the scam to the PA PUC’s Bureau of Consumer Services at 1-800-692-7380.
- If the scammer came to your door, contact your local police via the non-emergency line and file a report.
Tip #10: Shop with a Reputable Source
You can always avoid scams by shopping for electricity rates with a trusted source! Read reviews, compare providers, and find low rated with a reputable provider. Visit us at https://www.paenergyratings.com