“ worked with Francine today on my Gas Utility, she was excellent and very patient w/mature and ill at the time customer. This organization has been very upfront w/my need for all details, and requests. I would highly recommend them in all facets of their customer service. Only wish we could get a bit more competitive w/electric rates, would want them as my supplier for electricity too. ”
“ I've been a customer for a year. I received the reduced rate when I initially signed up. After 1 year and not signing a contract my rate went up 110%!! So, if you aren't monitoring your email or mail goes to spam expect to pay over 110% if you don't renew with them which I consider to be outrageous! I am reasonable and can understand an increase of 10-20%, but not 100% which in my opinion is them taking advantage of the situation. ”
“ My rep, Dante was very nice, clear with information and very knowledgeable ”
“ They'll charge you 134+ on your bill after giving you the, only a few cents to a few bucks more speech. Anyone leaving a 5 star review is probably a bot or just works for the company, slam the door in their reps face. ”
“ Theyll give the 'itll only be a few cents to a few bucks more' then when you check your bill its actually 134+ extra dollars tacked on, its a hassle to get them off your bill, they won't stop calling you after you tell them to stop, very dishonest company. ”
“
I received a bill for November that is $564.99, which was $231 in February. When I called asking why & for some help on this bill I was told our "Service Expired" and I was being charged 21.9 cents/Kwh. I told them we never received a notice as emails may have gone to scam. The Rep would give me a $50 credit on our NEXT BILL IF WE SIGNED UP TO RENEW OUR SERVICE!! OML are you kidding me????? So SAD a company won't work with a Senior Citizen household that has not been late, or not paid their bills since moving into this home in 1988!!
Too bad you can't give a ZERO star rating for this company!! ”
“ The representative, Joelle, was very helpful and knowledgeable in signing me up for an electric plan. ”
“ Plan was good for contract, then they charge whatever they want or can get away with. They did this to my elderly family until I figured it out. They were charging them 4 times the amount of utility company for years. Keep an eye on your contract and get out. They should be ashamed of themselves for price gouging ”
“ After our contract expired, or variable rate increased very minimally. Due to this we continued with Clean Sky energy as our supplier. Within 2 months they over doubled our rate without notice that there was going to be increases monthly. They are criminal in the way they go about their increases without notification. I would highly highly recommend staying as far away from this company as possible. Also please be aware to have friends/family/business associates stay away as well. ”
“ My last 2 monthly bills doubled. I am single, only person living in my home. I called cleansky customer service. The excuse I got, why my bill doubled, they sent a email to let me know I had to renew my contract, or I would be charged double the rate. I responded to the lady. This is not my email, you sent it to. You have my address, why wouldn't you send a letter to the address on my account ? Why wouldn't you call me ? There response was, since we have you on the phone we can lower the rate. I said, no you can cancel my account immediately. I got the response, I am sorry, it will take upto 7 business days to cancel and in those 7 days you will be billed the double rate. I called met- Ed, they canceled the account that this company rip hard working single women off. On this page of rating it makes you put a number in. My rating is do not use this company ”
“ the gentleman who talked with me was extremely helpful and patient with me. ”
“
Just a warning...pay close attention to when your contract expires. They have predatory billing practices.
I didn't realize that my term had expired. But I wasn't that concerned because it would just be fair market prices (I thought). My rates had quadrupled before I realized there was a problem. I did try to talk to customer service to be made whole they offered me an insult and Said it was the best they could do. The service itself we never had a problem with, but they are a bad faith company. Be careful. ”
“ I had Cleansky as my energy supplier without even realizing it for about 1.5 years. My rate was fine, about 0.07/kwh. Then one day, my bill shot up, and I see that my rate went up to 0.2/kwh. How it's even legal to almost triple my rate in one go is beyond me. ”
“ I had a one of their sketchy sales reps come to my door and he told me if i switched to them my rate would go from 10 cents a kwh to 5 cents a kwh. there was the first lie. next he told me to call into their company so i could take a survey after and he stood next to me during the entire thing and the survey even tells you to make sure they are not near you during it and he kept telling me what to say for the survey. then as soon as i got my first bill it was double what it normally was. i went from paying $70 to paying $150 a month. i then called to try and cancel and was put on hold for over 30 minutes and then told me that their rate is less than my normal supplier. another lie. they then told me that to cancel i would have to pay $75 which was not disclosed to me when i signed up. now its two months after i have canceled and somehow they are back to being my supplier when i never authorized it. and to add onto the already insufferable time ive had dealing with them this bill i used 100 less kwh then normal and somehow my bill was $160 which is $70 more than the last bill. ”
“ I registered on the NATIONAL DO NOT CALL REGISTRY, yet 11 times this week alone this company has tried to call my number from numerous locations out of Ohio. Heres a tip- if I dont reach out to you, DONT CALL ME! I know nothing about this company, but a business that takes it upon themselves to track down and desperately and repeatedly harasses people by non-stop calling should be a definite red flag. They may have the best sales associate manipulators around- NO WAY at this point would I EVER give this company any of my business! ”
“ without notification, they double the rate higher than PPL in one bill, the highest electric bill I have ever received, and call them to see what happen, and told me nothing I can do and sent me a letter that I never received, even tho they have my phone and email but they don't want to let you know rather just hit you with a high bill. stay away do not ever use them, this is a very bad company. ”
“ The account manager revisited my account history and was able to satisfactorily pinpoint my dissatisfaction with my exorbitant billing Upon joint review we were able to arrive at a fair price moving forward and he was also instrumental in a review of an additional utility account. This was my very first person to person contact with this company and I did not go away disappointed nor unsatisfied. ”
“ I changed from another wind/solar provider to CleanSky. There was no information that they would not honor both a) my own solar panels and b) community solar. Potomac Edison didn't help, but the bottom line is that I was hit after complaining to Potomac Edison with a bill 3 months later that ignored all my solar benefits effectively meaning that I am paying twice since the forced me to pay CleanSky for my Gross kwh before taking into account the Net for Solar (which would have been close to zero). When I talked to CleanSky, they effectively said that I should have known when I ordered online that they didn't explicitly say that they honored solar (Whaaat? Really?). And that if I had called vs used the online ordering they would have warned me (Whaat? Really? can't order online and have solar). This is a scam if you already have solar and they don't care and won't honor the kwh from your solar. This is deceiving practice and evident of a broken system where one is actually penalized for trying to get all their energy from solar or wind instead of gas and coal. Very disappointed and hope that folks see warnings before they consider signing up for companies such as this. ”
“ These people are constantly calling. The calls are unwanted and are very annoying. Seems like a scam to me! Would NEVER deal with this ourfit!! If I block their calls, they just use another number to call. ”
“ They charge you 50 dollars if your not happy with service or I am on low income cleansky isn't that great in price national grid has a better plan for low income people not cleansky ”
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