“
I've blocked 7 numbers for this company they do not stop harassing me daily several times a day I tell them stop calling me take me off the list and they just hang up and call a hour later from different number. Today was last straw I'm contacting a lawyer about this harassment ”
— Stop harassing people
August 9th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Lousy, Unethical.
(1 / 5)
“
Because I didn't respond to their letters (I assumed my relationship with them was done). Instead they charged me triple the normal rate from my West Penn Power supplier. ”
— Eugene Miller
August 8th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Get scammed and laughed at
(1 / 5)
“
They send you mail after mail, saying your contract is ending and do you want to get into another contract. Usually, when a customer doesnt respond to those, that means they do not want a new contract and do not want to do business with you anymore. Not clean sky! They will hate your rate up three times what it was and not tell you theyre going to do that, and when you call them about it, they laugh at you, treat you like youre stupid, and when it charges a whole bunch of fees to get them off of your bill. I cant believe people are getting away with this these days. ”
— Deanna North
August 5th, 2023
We hate to hear about your horrible experience, Deanna. At CleanSky Energy, we strive to offer fixed and price-protected rates and renewable products to all of our customers. Your concerns regarding the higher rate are concerning, and we never intend to keep our customers at a higher rate. We appreciate your business at CleanSky Energy and would love to address your concerns. Please contact our Customer Service department at www.CleanSkyEnergy.com so we can address your concerns. We look forward to hearing from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Absolutely horrible
(1 / 5)
“
Nonstop harassment phone calls 10+ times a day doesn't matter if you block their number they'll call off different number nonstop every single day company is trash ”
— Horrible company
August 2nd, 2023
We apologize for any inconvenience you may have experienced. Allow us to begin by assuring you that we take these types of complaints very seriously. If you wish to be added to our internal do not contact list, please send your phone number to us at CustomerCare@CleanSkyEnergy.com. This will ensure that you won't receive any further communication from CleanSky Energy or any representative in the future. We look forward to your response and hope to resolve this matter promptly.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Price Gouging
(1 / 5)
“
Over the course of three months the price per Kwh rose over 300% in the hottest months of the year. This is blatant price gouging. Rates also became variable without my knowledge or without me being notified. Very unfair business practices, steer clear. ”
— Liam Dawson
August 1st, 2023
We are sorry to hear about your negative experience, Liam! At CleanSky Energy, we strive to offer excellent customer service and competitive prices to all our customers. We understand your concerns regarding the higher rate and would like to clarify that we never intended to keep our customers at a higher rate. We appreciate your business and would like to address your concerns. Please contact our Customer Service department so we can offer the best products available to you. We look forward to hearing from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
GREAT SERVICE
(5 / 5)
“
Arielys Goris help me to get my transfer of service fast and was and amazing and kind agent 1000/100 ”
— Juan Koppler
July 26th, 2023
Thank you for sharing your positive experience, Juan. We strive to provide excellent Customer Service for our customers. We're glad your enrollment process was easy. We look forward to offering great rates for many years to come. Have a great weekend!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Unwanted Calling to my phone that is on do not call registry.
(1 / 5)
“
I do not have am account and do not want an account with this company and am very upset with the constant unwanted unsolicited calls 3 and 4 times all hours of the day and night over weeks from this company. This company calls all times of day and night from different phone numbers and hangs up and dose not leave a message. I have put a claim in with the Better Business Bureau with detailed dates and times with the various phone numbers, and a fraudulent claim to the Do not call registry. From my point of view this company is a fraudulent company and is illegally calling numbers that have elected not to be solicited by companies by utilizing the "Do Not Call Registry". ”
— Barbara
June 23rd, 2023
We deeply regret any inconvenience caused and appreciate you bringing this matter to our attention. Your feedback is valuable to us, and we take complaints seriously. If you wish to be added to our internal do not contact list, kindly send your phone number to us at CustomerCare@CleanSkyEnergy.com. This will ensure that you won't receive any further communication from CleanSky Energy or any representative in the future. We eagerly await your response and hope to resolve this matter promptly. Thank you for your understanding.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Scam
(1 / 5)
“
Clean Sky operates on the lie of 100% renewable energy. There is no such thing! When I asked the pushy sales rep what renewable energy was, his only answer was the opposite of non-renewable. Then claimed windmills and solar. I asked, What if its dark and the wind isnt blowing? Will you shut my power off? The moron got mad. Signing up for this supplier is like a time share. You get notices every couple of weeks you need to sign up again before your three month contract runs out! I didnt have the time and my rate went to 21 cents! A real supplier stopped by and asked why I had the highest rate in the area!!!! I got three years at 9 cents. Clean Sky calls me the next day and offers me 10.5 cents. I told them I had a better deal for three years and less money. The asked if the energy was 100% renewable?!! Its the same wires from the same grid!!! They are scam artists trying to capitalize on save the planet Al Gore propaganda. ”
— Cy Sanders
May 17th, 2023
Allow me to begin by assuring you that we take these types of complaints very seriously. At CleanSky Energy, we strive to ensure that our sales representatives are professional and honest when interacting with potential customers. Unfortunately, we were unable to find an account based on the information provided. Contact us at your earliest convenience with your account details to resolve your concerns, at CustomerCare@CleanSkyEnergy.com. We are eager to hear from you and resolve this issue.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
A thief shaddy company.
(1 / 5)
“
The worse company I dont understand who allowed this company to exist. Charged me 4 times the normal rate in my area. When I asked at 888-355-6205. After an hur of hold and wish wash told supervisor is busy cant explain. ”
— Yogendar Dusaj
May 15th, 2023
We are deeply concerned to hear about your experience. At CleanSky Energy, we strive to offer exceptional service and affordable rates to all our customers. It is never our intention to keep any of our customers at a higher rate. We would love the opportunity to turn your negative experience into a positive one. Please reach out to us at CustomerCare@CleanSkyEnergy.com so we can work towards a resolution. We value your feedback and look forward to hearing from you soon.
CleanSky Energy provides the worst service, Without notice they will increase 3-4 times the average charged for energy in Maryland. It happened to me for 3 years. After complaints they want to settle with $2000. After reviewing past one year the excess charged is more than that. They did this at least for 3years.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Anna - great customer service
(5 / 5)
“
I called in today because I got a disconnect notice I had it on autopay, so I didn't understand. I'm sure I sounded frantic, but Anna was very kind and professional. She was helpful and cared for my concerns. She worked everything out, took my payment and made sure I wouldn't be disconnected. I only wish I had got a notice that my card didn't go through earlier so I wouldn't have been charged a late fee. ”
— olm
April 24th, 2023
Thank you for the 5-star review, Oma. It was delightful to hear that Anna was kind and professional while assisting you with your account concerns. We hope to serve you for years to come.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent Customer Service
(5 / 5)
“
They walked me through getting signed up again for an additional 6-months very easily. ”
— Matthew Miller
April 21st, 2023
We appreciate the 5-star review, Matthew. It's good to know your renewal process was easy peasy. We hope to serve you for years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
good
(5 / 5)
“
Customer service Joel was extremely helpful and explained the confusing costs to renew my contract at a lower price that was much better for me. THANK YOU JOEL. ”
— Joanne C. Brandt
April 19th, 2023
Thank you for this kind review, Joanne. It's great to hear that Joel provided you with our affordable renewable rates. We appreciate loyal customers like you. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Disconect Notice
(5 / 5)
“
I called to dispute the notice that I was getting disconnected for non payment! I was connected to Lacinea, and she was so professional and told me my credit card on file for auto pay was not working. I then remembered I had a new CC. She took all the info and was so nice and polite! ”
— Lacinea
April 13th, 2023
Thanks for the 5-star review, Ray. We appreciate you sharing your positive experience and knowing Lacinea was able to assist you with all your account concerns. We hope to serve your electric needs for many years to come. Have a wonderful weekend!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Was switched to clean sky without my knowledge and paid twice as my normal bill
(1 / 5)
“
I was switched to Clean sky without my knowledge from a third party. I don't know how this happened. My bill was twice the amount I usually pay. $364. FOR JUST ELECTRIC ALONE . Once I realized why , I called to get remove and had to go through hoops to get my service returned to my regular provider. They refuse to tell me who the person was who switched my service and refuse to show me any info saying that I signed up at all. SCAM SCAM SCAM. DO BETTER ”
— Charles Holly
April 13th, 2023
Thank you for your review, Charles. Allow me to begin by assuring you that CleanSky Energy is certainly not a scam. We take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that visit prospective customers are conducting themselves in a professional and truthful manner. Your concerns have been escalated to our Customer Support department, and you will be contacted upon a resolution. We appreciate your patience while we review this matter. Have a nice day.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Suspicious and Uncooperative
(1 / 5)
“
They emailed and said I needed to send a copy of my driver's license to verify identity. No problem, except they would never answer when I asked where to send that information. I tried calling 3 different times and waited 20+ minutes before hanging up. They would take two weeks to email back. Then an employee finally called me back to verify ID over the phone, except he took my information and never put it into the system. Then they cancelled my account. ”
— Anonymous
April 10th, 2023
We apologize for the inconvenience. CleanSky Energy was experiencing a longer-than-normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. Your feedback has been escalated to our Customer Support department and will be addressed accordingly. We hope in the future that you would reconsider us and give us another chance to turn your negative experience into a positive one. If you have any additional concerns contact our Customer Support department at CustomerCare@CleanSkyEnegry.com. Have a wonderful day.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Renewal Experience
(5 / 5)
“
When my renewal notice arrived in my e-mail, I immediately contacted CleanSky to ask about rates with the purpose of renewing my contract. I was informed of all the prices available to be able to make my decision. The overall experience was smooth and very pleasant. I highly recommend CleanSky. georgeta schwartz ”
— Georgeta Schwartz
March 29th, 2023
Thank you so much for the 5-star review, Georgeta. We like when our customers share their wonderful experiences and tell others about our affordable rates. You're awesome, and we hope to serve you for many years to come.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Gas and Electricity Supply
(4.8 / 5)
“
My experience has been great and my rates are reduced and reasonable ”
— Larry
March 27th, 2023
Thank you for the kind review, Larry. We hope you enjoy your affordable renewable rate, and we're here to serve you for years to come. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Clean sky review
(5 / 5)
“
My experience with clean sky has been exceptional. The representative was very clear and informative. I signed on for 24 months with an incredible rate of 14.99 cents. No regrets!!! ”
— Linda
March 1st, 2023
Thank you for the 5-star review, Linda. It is our goal to provide our customers with great service and affordable rates!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
SCAM.
(1 / 5)
“
This is an absolute scam. The ladies that came to our door told my husband and I that we pay like 14-16 cents per KW with Ohio Edison, and if we switch to their company we would only have to pay 5 cents per KW. Which is the literal OPPOSITE of what we are currently dealing with now, so they lied straight to our faces acting as if they were doing us a favor. My bill is more than double. It is the highest it has ever been at this residence and there is absolutely no reason for it. We were also just told that we are stuck until April, due to a contract.
All in all, 0/5 stars. With that being said, I HIGHLY recommend just sticking with Ohio Edison, customer service helped set us up with a more affordable payment plan until the contract is up. ”
— Kailee
February 27th, 2023
Thank you for your feedback, Kailee. We are sorry to hear about your disappointing experience. CleanSky Energy's intentions are never to keep any of our customers at a higher rate. If you could give us a chance to make things right. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience with your account details to resolve your concerns, at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Terrible
(1 / 5)
“
I have told these people time and again that I am not interested. They call me at least five times everyday. I have blocked their number but they still seem to get through. I have had enough! ”
— Angie
January 26th, 2023
Your feedback is concerning to hear and not the type of customer experience that we would want you or anyone to have. Please send your phone number to customerconcerns@cleanskyenergy.com. So, we can add you to our internal Do Not Contact list to ensure that you are not contacted by any entity representing CleanSky Energy in the future. We look forward to hearing from you.
