“
They call me constantly and always from a different number. How can I make them stop? ”
— Brit
December 8th, 2022
Thank you for your review, Brit. This is concerning to hear and not the type of customer experience that we would want you or anyone to have. Please send your information to customerconcerns@cleanskyenergy.com. So, we can add you to our internal Do Not Contact list to ensure that you are not contacted by any entity representing CleanSky Energy. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.8 / 5)
SPANISH SERVICES
(1.8 / 5)
“
Just, if you are offering customer service in Spanish, make sure that someone answered the calls, the option is press "start key" but nobody picked up the phone.. ”
— HENRY
November 15th, 2022
We apologize for any inconvenience you may have experienced, Henry. CleanSky Energy was experiencing a longer than normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Clean Sky VS Clean Choice Energy
(5 / 5)
“
Called customer service today and spoke with Osha (spelling sorry) about an account that was transferred without my knowledge as a bait and switch to Clean Choice vs Clean Sky. The rate thru Clean Sky contract was 5.79 per KW and Clean Choice is 12.70 cents per KW. Clean Sky , once they understood what happened reinstated the contract that was changed without our knowledge 6/8/22. Clean Sky went well above and beyond what they had to do to correct the problem. Osha was wonderful to talk to. She was patient & understanding even though we were very frustrated about the problem. Thank you for sticking with us !. Couldn't ask for better customer service. ”
— Bait and Switch
October 27th, 2022
Thats wonderful to hear, Daniel! Were happy to hear that Ocia was able to meet all your needs. Thank you for being a loyal customer! We look forward to serving you for many years to come. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
THEY KEEP CALLING!
(1 / 5)
“
I told one Cleansky caller to remove me from their calling list. They keep calling from multiple phone numbers so blocking doesn't work. ”
— Cece
October 18th, 2022
Thank you for your review, Cee. This is concerning to hear and not the type of customer experience that we would want you or anyone to have. Please send your information to CustomerConcerns@CleanSkyEnergy.com. So, we can add you to our internal Do Not Contact list to ensure that you are not contacted by any entity representing CleanSky Energy. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Jacked up my rates, THEN wanted to offer me a good rate after I'd left
(1 / 5)
“
I was a customer on a fixed rate plan. When that plan expired my rate per thousand cubic feet nearly tripled. When I noticed the increase I shopped around, found a better rate and changed suppliers. After that, the calls started, and even after I said that I had already changed suppliers, they kept calling. After several weeks I finally answered another, which only made me angry. They wanted to offer me a new, lower rate. I know two things, 1) had I not noticed the rate increase CleanSky would have gladly let me continue paying that higher rate for months on end (I noticed it after 2 or 3 months) without an offer of a better rate and 2) had CleanSky contacted me prior to my contract expiring and put 1/4 of the effort they have invested in trying to get me back into offering me a better rate than the gouge-your-eyes-out rate they bumped me up to I would still be a CleanSky customer. Their tactics are underhanded and I won't do business with them again. ”
— Ripped off in Ohio
October 6th, 2022
Hello Joseph, thank you for your review. This is very concerning to hear. It is our goal to provide our customers with great service and affordable rates. CleanSky Energy's intentions are never to keep any of our customers at a higher rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date. Our records show that expiration notices were sent to the mailing and email addresses we have on file. We would like to turn your negative experience into a positive one. Please email us at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Cheaper bill
(5 / 5)
“
Happy to know that my bill will be lowered ”
— Stacy
September 29th, 2022
We strive to provide affordable rates to our customers. Thank you for the 5-star review, Stacy.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent Customer Service
(5 / 5)
“
I spoke with Ocia about renewing my Clean Sky Energy account, and she was very helpful. She explained everything clearly so that I would understand what I was signing up for. ”
— Excellent Customer Service
September 27th, 2022
Thank you so much for the 5-star review! Were glad to hear that Ocia was able to assist with all your needs. We appreciate you telling others about your experience, and we look forward to doing business with you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Poor Customer Care
(1 / 5)
“
Signed up for a "fixed" rate and was never notified when the contract ended. I was moved to a "variable" rate without my consent and paid double to triple monthly payments than local PA competitive rates. Clean Sky didn't care about the customer or they would of called to make me aware of the cost increase. When I called about this issue - Customer Service shared they "texted" me however the phone number they had was a land line. It's unfortunate in these times of economic issues-difficulties utility companies take advantage of the customer. When I requested a rebate or a credit - they were "NON-NEGOTIABLE". ”
— Susan
September 26th, 2022
Thank you for your review. Our goal is always to ensure that our customers have a positive experience, Susan. It is never our intention for a customer to have a high rate. I was able to locate your account, and it appears that you have already spoken to one of our customer service agents regarding your concerns. If you have any further questions or concerns regarding this matter, please email us anytime at CustomerConcerns@CleanSkyEnergy.com. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
A disgrace for a company
(1 / 5)
“
This company will charge you 3x times for there services said they sent one piece of mail for a renewal no phone calls and of course said they didnt have my email on file . I have been paying double and triple for electric for months DONT even offer to refund some nothing just a sorry we can give you another crappy rate and will never refer this company to anybody they should be ashamed of themselves charging people that kind of money ”
— Josh
September 1st, 2022
Thank you for your review, Josh. CleanSky Energy's intentions are never to keep any of our customers at a higher rate. If you could give us a chance to make things right. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience with your account details to resolve your concerns, at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Ripoff
(1 / 5)
“
I was signed up under false pretenses then left on hold for nearr30 minutes before I even talked to customer service to cancel and then I still got billed AFTER I cancelled ”
— Disgruntled in Ohio
August 18th, 2022
Thank you for your feedback, Linnea. We were experiencing a longer than normal wait time. We make every effort to make sure that every customer concern is handled in a timely manner. I was able to locate your account it appears that your account has been closed since 08/08/2022, as determined by the utility. We apologize for any inconvenience you may have experienced. We hope you have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great customer service
(5 / 5)
“
Madelyn is a very knowledgeable, kind, patient, and courteous representative. She answered all of my questions and concerns. She explained the rate information completely. ”
— Linda from Pennsylvania
July 19th, 2022
Thanks for the great review, Linda! We are pleased to hear Madelyn was able to provide excellent Customer Service to you. We appreciate your business and are happy to have amazing customers like you. Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
Customer Service Call-Spoke with Rovis
(4 / 5)
“
I was very confused about this program since it was my first time and I had not received any information on what to do next. Rovis alleviated all of my concerns and gave me all the information I needed. He provided exceptional customer service and I hope this will be my experience going forward with this company as a whole. ”
— Jacqueline A Howard
June 16th, 2022
Thank you so much for the 4-star review, Jacqueline! We're happy to hear about your positive experience with Rovis. We love receiving this type of feedback from our customers and look forward to servicing your home for years to come! Have a great weekend!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Had a bad experience years ago with a different company......looking forward to a good experience this time
(5 / 5)
“
Everything seemed easy and open and transparent...looking forward to more good experiences from this opportunity ”
— Lester Pate
June 15th, 2022
Thank you so much for the 5-star review, Lester! Were glad to hear that you are satisfied with our service. We look forward to doing business with you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent service
(5 / 5)
“
Such great service and cheap rates ”
— Kristi Kraft
June 15th, 2022
Thank you for the 5-star review, Kristi. We appreciate you sharing your positive experience with others! Have a wonderful weekend!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Renewal
(5 / 5)
“
Just completed my renewal with CleanSky via Rovis, great young man who knows his job has a clear American voice, thank you, and give this young man a raise ”
— Brett Stiltner
June 6th, 2022
Thanks for the great review, Brett! We are happy to hear Rovis was able to assist with your account concerns. We love receiving this type of feedback from our customers and look forward to servicing your home for years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Deceitful door to door sales
(1 / 5)
“
The rep came to my door and tried to get me to believe he was from my apt complex. Said he was comparing usage. Filled out forms on his phone then wanted me to authorize. I took the time to read the fine print and realized he was getting me to switch providers. I had repeatedly stated that I had just switched to a provider, but he kept saying vague things about AES. I refused to authorize and shut the door on him. I will NEVER go with this company! Dishonesty and deceitfulness are deal breakers! ”
— Honest citizen
June 2nd, 2022
Thanks for your review, Honest Citizen. Allow us to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives who contact prospective customers are conducting themselves in a professional and truthful manner and will be addressing this immediately. We would like to confirm that your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com and refer to this review to address your account concerns. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Sign up
(4.6 / 5)
“
I received a call earlier today from this company, but at the moment I am not interested in switching to a new supplier. The Gentleman I spoke with was very understanding of this and didn't try to push me into something I didn't want. Which was nice . Thank you Joshua. ”
— christina
May 26th, 2022
Were glad to hear of your positive experience, Christina. It was a pleasure knowing that Joshua was able to assist you. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
I lived how easy the switch was
(5 / 5)
“
The customer service was very professional and helped me through a smooth process of switching ”
— Carrie
May 26th, 2022
Thanks for leaving your 5-star review, Carrie! We're happy to know that you enjoyed your experience with us. We really appreciate your business and look forward to serving you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.8 / 5)
I was hustled & I rescinded
(2.8 / 5)
“
A door-to-door sales rep for Clean Sky came to me and persuaded me to switch. She was personable and helpful but employed high pressure tactics and capitalized on my confusion about the energy choice program. I have rescinded! ”
— WendyOhio
May 19th, 2022
Thank you for your review, Wendy. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. At CleanSky Energy we strive to provide the best experience we can for our customers. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
Joshua
(3.6 / 5)
“
Very pleasant and understanding about a fellow employees failure to complete a cancellation order as requested. Joshua corrected the error. ”
— Don
May 9th, 2022
Thats awesome to hear, Don! Were glad that Joshua was able to assist with your concerns. Have a great day!
