“
Well it seems like sort of a scam as the price is only good for 3 months and then it will probably sky rocket ”
— Me
April 20th, 2022
Thank you for the review, Roy. We appreciate you trusting us. Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
I wish I coud give 0 star
(1 / 5)
“
don't ever trust theri agent saying it's going to be much cheaper. IT'S NOT. I was not really paying attention to such bills until one day I was just curious about how the bill is composed. I suddnely noticed that this company charges twice as the default supplier I used to have. I am literally paying A LOT MORE!! please do compare the rates by yourself and don't just trust their agents. VERY BAD expereicne. I will never go with this company. It ruins my trust and I admit this is a lesson learnt. ”
— Gloria
April 1st, 2022
Thank you for sharing your feedback, Gloria. We are sorry to hear about your disappointing experience. CleanSky Energy makes every effort to ensure that all sales representatives that visit prospective customers are conducting themselves in a professional and truthful manner. Wed like to learn more about your specific situation and make things right. Please email us with the details of your experience at customerconcerns@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 during our normal business hours from 8 a.m. - 7 p.m. EST. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Harassing Phone Calls
(1 / 5)
“
This company calls incessantly! I have never done business with them and never will. My phone number has been on the National Do Not Call Registry since 2008. I get up to six calls a day from multiple phone numbers and they all come up as Cleansky Energy. I have sent an email to their customer service requesting them to stop calling me. I received no response. I have reported them to the FTC for violating the Do Not Call Registry. I will be seeking legal action against them next. I can only imagine how horrendous they must be to deal with as an actual customer! ”
— RdneckGrl13
March 30th, 2022
Good morning Christina, allow me to begin by assuring you that we take these types of complaints very seriously. According to our records, your phone number ending in xxxx2145 was added to our Internal Do Not Call list on 3/24/2022 as requested. Please note that it takes approximately 30 days to ensure that you are not contacted by any entity representing CleanSky Energy in the future. I would also like to confirm that your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com to provide them with the phone number that is contacting you to assist with our investigation.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Buyer beware!
(1 / 5)
“
I signed up for a 3 month promotion at a lower rate. By law, the company is to notify the customer when the rate is going to change. I received no notice and my per kw rate quadrupled! Unbeknownst to me until I received the bill. Stay far away from this operation! ”
— Scammers
March 30th, 2022
Hello, thank you for your feedback. We strive to provide our customers with great service and affordable rates! It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Customer Service
(5 / 5)
“
Rovis was friendly, informative, and best of all FAST! We've had a good experience so far with Cleansky, and simply needed to renew. It's the end of the day on Friday so I really appreciated how quickly he got me through the process. ”
— Jessica S.
March 18th, 2022
Wow! Jessica, it sounds like you are happy with our service. We are happy you're pleased with our Customer Service department. It means so much when our best customers share their experiences. Thank you for the 5-star review.Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
a rip off company
(1 / 5)
“
A rip off company ,after my 3 month contract was up [ I was dealing with other important things ] my rate increased every month . My rate was 6 cents a KWH and every month it went up . My finial bill [5 months later ] was.19833 a KWH. IF IHAD NOT SEEN THIS WHAT A FEW DOLLARS A KWH ”
— dan
March 18th, 2022
Thank you for your review, Dan. Allow me to begin by assuring you that we take these types of complaints very seriously. We strive to provide our customers with great service and affordable rates! It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Joshua
(5 / 5)
“
Joshua was very helpful to me. I needed to change the customer name to mine due to the death of my husband and also my acct. no. and he clarified what I had to do. ”
— Theresa
February 18th, 2022
Thank you for the 5-star review, Theresa. We strive to provide our customers with great customer service. Were happy that Joshua was able to help with your account concerns. We hope to serve you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Spam calls
(1 / 5)
“
Constantly calling from multiple numbers even though I have asked repeatedly to be removed from their calling list. It's to the point of harassment. ”
— Joe
February 17th, 2022
Joe, this is concerning to hear. Allow me to begin by assuring you that we take these types of complaints very seriously. We will be addressing this immediately. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and refer to this review at CustomerConcerns@CleanSkyEnergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
Satisfied so far
(4 / 5)
“
Very informative ”
— Satisfied
February 16th, 2022
Thanks for the great review, Satisfied! We are pleased to know that you are happy with our service and look forward to doing business with you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Unsatisfied
(1 / 5)
“
Not Happy At All. My Bill Jumped from 147 last month To 288 this month.High Way Robbery For A One Bedroom Apartment.I Will Be Canceling ”
— Tonja Cottrell
February 9th, 2022
Hi Tonja, this is definitely concerning to hear and not the type of customer experience we would want you or anyone to have. Our records show that you have already spoken with a Customer Service Representative, and they were able to assist you with your account concerns. We sincerely apologize for any inconvenience you may have experienced. We hope you have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Eds perspective
(5 / 5)
“
Professional and courteous, helpful customer service ”
— Edwin Miller
February 2nd, 2022
We appreciate your kind words, Edwin! CleanSky Energy thanks you for your continued business, loyalty, and positive feedback! We are always happy to hear from our customers. Have an awesome day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.4 / 5)
Deceptive and Unethical Sales Tactics
(1.4 / 5)
“
If you see someone with CleanSky, avoid them at all costs. My wife and I responded to a notification from our utility company from a few months ago saying they were offering a way for us to get renewable energy. We said yes, but hadnt heard anything since.
Yesterday, a rep from CleanSky shows up to our apartment. He had an ID badge and wearing CleanSky apparel. He tells me the company is partnered with National Grid and is just making sure were properly signed up. I asked if this was in regards to the notification that we signed a few months back. He said yes and just needed to see our most recent bill to make sure were getting our credits. The whole interaction seemed odd to me but because I knew we did actually respond to our utility company saying we wanted renewables, I stupidly showed him the bill.
He then said he just needed to enter in some information to confirm we got set up and get my signature confirming we spoke. Again, I stupidly signed it.
After reflecting on the whole incident, I knew something wasnt right and started researching this company. Turns out, this type of sales tactic is common with them and there are posts from people all over warning others about this. They get your information and the sign you up for their service. They dont explain theyre a sales rep or that you will be switching providers. He literally made it seem like they were the company that national grid sent to us to get us set up on the renewables. I looked online and saw they werent even on National Grids vendor list.
I filed a complaint with our Department of Public Utilities. The only reason why I give customer service 3 stars is because I was able to quickly get ahold of a representative and cancel the contract within the 3 day rescind period.
If CleanSky is trying to be a reputable company, they really need to stop these completely unethical tactics and evaluate their sales teams.
Dont make the same mistake I did. Avoid CleanSky reps! ”
— Tony
February 1st, 2022
Hello Tony. We are very concerned to hear about your experience and can assure you that this is not the standard business practice of CleanSky Energy. We would like to investigate this right away and add you to our internal do not contact list to prevent you from being contacted in the future by any entity representing our service. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience with your account information and refer to this review at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you in hopes that we can give you a better outcome. Have a great day.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.2 / 5)
They will double your rates the second they can
(1.2 / 5)
“
I switched back to PECO when their gas rates stopped being competitive. They month in between they doubled my gas rate and blamed it on the variations in the market. My bill went from 380 to 680 and almost all of it was the gas charges from CleanSky. Do not use them ever! Did I mention it was the month my wife died. What a kick in the pants! ”
— Scott
January 31st, 2022
Hello Scott We are deeply sorry to hear about your loss and offer our deepest condolences. Our goal is to ensure that our customers have a positive experience. I would like to confirm that your account has been reviewed by one of our Issue Resolution Specialists and an attempt was made to contact you directly by phone. We would love the opportunity to speak with you to address your concerns and provide you with a resolution. Please contact our Customer Service department at (888) 355-6205. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Rates
(4.4 / 5)
“
I had the pleasure of speaking with Kourtny. She was extremely curtious, knowledgeable, helpful and was able to address my needs. ”
— Isabella
January 28th, 2022
We are always happy to help Isabella! Were happy to hear that you are pleased with the service you received! Thank you for being a valued customer!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Eds perspective
(5 / 5)
“
Joshua was extremely professional and he went over and above to get me back on track with Clean Energy. Thank you so much and keep up your excellent work in a world of machines, ”
— Edwin Miller
January 28th, 2022
We appreciate your kind words, Edwin! Customer service is important to us. We are happy to hear that Joshua was able to provide you with such an exceptional experience! We are grateful to have you as a customer and will always be here to help. Have a great day!
Thank you for your support.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Good rates and 100% Renewable
(5 / 5)
“
Was looking for renewable energy and signed up with CleanSky. Simple to switch and good rates. ”
— Andrea
January 27th, 2022
Thank you for your review, Andrea! Were happy to hear that your enrollment process was seamless and easy. Thank you for sharing your experience and choosing CleanSky Energy! I hope you have a nice day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.4 / 5)
New customer
(3.4 / 5)
“
No one has called me to welcome me to the company or explain to me how to access my account and my usage ”
— Crystal delaCruz
January 27th, 2022
Thank you for your review, Crystal! We are excited that you have chosen CleanSky Energy as your Retail Electric Provider! Our records show that you spoke with a Customer Service representative regarding your account inquiries. We are always here to help with any questions that you have. Should you require additional assistance, please feel free to contact us again. Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Review
(4.8 / 5)
“
Friendly people, but not totally sure why we were visited. ”
— Doug
January 26th, 2022
Thank you for your review, Doug! You can always contact our Customer Service department and one of our Customer Service agents will be more than happy to assist you with any questions you may have. You can also connect with us at CustomerCare@CleanSkyEnergy.com. We appreciate your kind feedback! Have an awesome day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
renewal
(5 / 5)
“
Was really easy and i got good deal and the customer services was great help. ”
— energy renewal
January 21st, 2022
Thank you for the 5-star review. We appreciate customers like you. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Herassment at it's finest .
(1 / 5)
“
I have been asking for over 6 months to be removed from their calling list. Then they call me again today I went off. I block their phone number and then they come up with another phone number to call from if I receive one more call from CleanSky Energy I will file Phone harassment charges. I'm Done ”
— Mr and Mrs. Glayden Sharp
January 19th, 2022
Thank you for your review, Mr. and Mrs. Glayden Sharp. We truly apologize for any inconvenience you may have experienced. Our goal is to ensure that our customers have a positive experience. We will be more than happy to address this immediately with the appropriate department. Please email us the phone number where you wish to no longer be contacted. Connect with our Escalations department at your earliest convenience at customerconcerns@cleanskyenergy.com so that we can add you to our internal do not contact list to prevent you from being contacted in the future by any entity representing our service. We look forward to hearing back from you.
