Energy Harbor - Company Information




About Energy Harbor

Energy Harbor Logo

EGS#:

Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.



Pennsylvania Energy Ratings Score:


( 3.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Energy Harbor Customer Engagement

665   Reviews

618   Replies

Response Rate:
92.93 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Energy Harbor




665 Reviews and 618 Replies for Energy Harbor


Excellent

(5 / 5)

  Very easy to enroll and speedy response to application

Carol
May 26th, 2023

Thank you!

Energy Harbor Responds June 9th, 2023
Billing and Account Management
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How likely are you to recommend
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initial period ratings

(5 / 5)

  met expectations

gene
May 26th, 2023

Thank you!

Energy Harbor Responds June 9th, 2023
Billing and Account Management
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How likely are you to recommend
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Easy and fast experience with great rates

(5 / 5)

  With upcoming rate changes with PPL, it was time to look for a better rate. Energy Harbor has a great rate, excellent term length, and no fees.

Mike
May 24th, 2023

Thank you!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
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Changing companies for lower rates

(5 / 5)

  Registration was not complicated and took about 15 minutes.

Needed a lower cost on electricity.
May 23rd, 2023

Thank you!

Energy Harbor Responds May 25th, 2023
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Great experience

(5 / 5)

  I spoke with Edgar and he was wonderful. He was thorough kind efficient friendly and patient. He answered all my questions and was extremely pleasant to deal with. He is an asset to your company.

Linda
May 23rd, 2023

Thank you!

Energy Harbor Responds May 25th, 2023
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Energy Harbor

(5 / 5)

  Have had Energy Harbor for natural gas going on two years. Great service

RM
May 23rd, 2023

Thanks!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
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How likely are you to recommend
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Enrollment process

(5 / 5)

  The enrollment process was so easy and the lady I spoke with was very knowledgeable and helpful. It was a very smooth and painless experience!

Teri
May 23rd, 2023

Thank you for trusting us!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
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Good

(5 / 5)

  Easy and fast.

V.S.
May 23rd, 2023

Thank you!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
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How likely are you to recommend
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Competetive Rates!!

(5 / 5)

  I have used Energy Harbor, FES prior as my electric supplier since 2016 & I have always for their rates to be very competitive & fair, especially given the run up since 2021!!

Tom Campisano
May 23rd, 2023

Thank you for trusting Energy Harbor!

Energy Harbor Responds May 25th, 2023
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Easy Transfer

(5 / 5)

  The online experience, switching, electrical suppliers was very easy and worked seamlessly!

John Wellbrock
May 22nd, 2023

Thanks!

Energy Harbor Responds May 25th, 2023
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drwoolf

(5 / 5)

  Price and ease of process was great.

dr woolf
May 21st, 2023

Thanks!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
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Smooth and easy sign-up

(5 / 5)

  Web sign-up was easy. Customer service was great with confirmation e-mail. Thanks.

KJ
May 20th, 2023

Thank you!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
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How likely are you to recommend
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Energy PA Power Switch

(5 / 5)

  Good

Energy
May 19th, 2023

Thanks!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
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New enrollment

(5 / 5)

  Good

Bgatian
May 19th, 2023

Thanks!

Energy Harbor Responds May 25th, 2023
Billing and Account Management
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Jen

(5 / 5)

  Great experience, great prices. Very Satisfied. 4 year customer.

Jen
May 19th, 2023

Thank you for continuing to trust us!

Energy Harbor Responds May 25th, 2023
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Sukhdev

(5 / 5)

  Very easy to enroll

Sukhdev
May 17th, 2023

Thanks!

Energy Harbor Responds May 19th, 2023
Billing and Account Management
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Good alternative

(5 / 5)

  Glad to find Energy Harbor. Appreciate the 2 year fixed rate. Easy to apply. Info easy to understand.

Marian
May 17th, 2023

Thanks!

Energy Harbor Responds May 19th, 2023
Billing and Account Management
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Nothing to it

(5 / 5)

  So simple to do that even Joe Biden could master it.

Howdog
May 16th, 2023

Billing and Account Management
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Easy

(5 / 5)

  Nervous about switching but it was real easy

Joyce McClelland
May 16th, 2023

You're in good hands!

Energy Harbor Responds May 19th, 2023
Billing and Account Management
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Order Experience
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Easy

(5 / 5)

  Nervous about switching but it was real easy

Joyce McClelland
May 16th, 2023

Thanks!

Energy Harbor Responds May 19th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions



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