Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
I went to "Apples to Apples to find a reasonable electric carrier and found Energy Harbor. Actually, I thought I had signed with them months ago, but am trying again. ”
— Jojoy
July 18th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Good rate!
(4.8 / 5)
“
I went to "Apples to Apples to find a reasonable electric carrier and found Energy Harbor. Actually, I thought I had signed with them months ago, but am trying again. ”
— Jojoy
July 18th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Review
(4.8 / 5)
“
Very easy and the change was implemented within two weeks. ”
— CS
July 16th, 2023
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Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.8 / 5)
Sounds like a good company
(4.8 / 5)
“
Easy to sign up. ”
— Art
July 11th, 2023
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Billing and Account Management
Customer Service
How likely are you to recommend
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(4.8 / 5)
Sign up process was smooth
(4.8 / 5)
“
Haven't gotten a bill yet, but sign up process was smooth ”
— Amanda
July 7th, 2023
We are confident that you'll be happy. Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
New Enrollee
(4.8 / 5)
“
Easy sign up. Competitive pricing ”
— Chuck C
July 4th, 2023
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Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.8 / 5)
Good experience
(4.8 / 5)
“
Charlie was the sales rep we worked with. He was very courteous, not pushy, and knowledgeable. He made us comfortable with our decision to switch to Energy Harbor. ”
— !!!bp
June 30th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Easy to work with!
(4.8 / 5)
“
I called fully ready to change suppliers, and while my rate isn't as low as another I found on line. What I read online with Energy wasn't as low as the "compare pricing" website, I figured the others may be the same way. I did lower my supplier rate, so I am reasonably happy. ”
— Sue & Gene
June 23rd, 2023
That's great to hear!
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Great rate
(4.8 / 5)
“
The first couple calls, I got a hold of some really great customer service people, and it was a great experience my, However, my last Experiance was just OK. I felt like I was not a very important customer and it was hard to get information of the person. But as I said, the first two people were wonderful, and the rates are so good and I would recommend it for sure ”
— Sue
June 23rd, 2023
Thank you for the constructive feedback!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Couldnt have been easier
(4.8 / 5)
“
I contacted Energy Harbor about switching my generation supplier. They offered the best rate. The person I spoke with was polite, competent and extremely knowledgeable. Could not have been an easier process. ”
— Vicki
June 20th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Easiest process
(4.8 / 5)
“
super easy to sign up, less than 5 minutes. Excellent pricing and plan options ”
— Phil T
June 20th, 2023
We try to be as efficient as possible!
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Change Electric Supplier
(4.8 / 5)
“
Transparent, seamless ”
— Bobby Miller
June 13th, 2023
We try to be as transparent as possible!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.8 / 5)
finally explained
(4.8 / 5)
“
finally talked with someone who explained to me what was going on and what I needed to do. ”
— Explanation
June 13th, 2023
We are happy to hear that our team was able to help you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Satisfied
(4.8 / 5)
“
Customer Service Rep was excellent, the only downside was the 24 min. being on hold, think they need more help. ”
— G
June 13th, 2023
We are happy to hear that you got the help you needed with us!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
new customer
(4.8 / 5)
“
thank you for your help in changing my supplier it was quick and easy . ”
— Melanie Butti
June 9th, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4.8 / 5)
enrollment for energy harbor
(4.8 / 5)
“
The person at the call center was courteous and able to answer my questions. Our enrollment process to sign up with Energy Harbor was easy. ”
— Nancy
June 6th, 2023
Do you remember their name? We want to get them credit for helping you!
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Great rates
(4.8 / 5)
“
I actually signed up online and am very satisfied with the rates and contract details. ”
— Trbletracy
June 2nd, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Helped us out with our increasing costs.
(4.8 / 5)
“
I was concerned about our increasing energy costs and Energy Harbor has helped us keep them down. I called Energy Harbor and they signed me up. Its not as low as it was, but it will help us in the short term. ”
