Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
Very smooth..quick... everything I was looking for ”
— Bob Dye
June 13th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Satisfied
(4.6 / 5)
“
The web site did not answer all questions, but a phone call got us to sign up. ”
— Whepler
June 9th, 2023
This is great constructive feedback! We will dive further into our site to make sure it answers your questions.
Regardless, we are happy you were able to sign up!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Energy harbor
(4.6 / 5)
“
Tyann went above and beyond to make sure I got the best rate possible ”
— Tyann
June 9th, 2023
We'll make sure Tyann gets credit for your experience!
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Easy to sign up
(4.6 / 5)
“
Easy to sign up and local, Waiting on the actual rates to kick in. ”
— Zigmund
June 6th, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
on line sign up
(4.6 / 5)
“
I signed up for Energy Harbor on line, so I can not adequately review customer service. I received immediate notification that my request for service was received by Energy Harbor. In a few days my old supplier notified me the transfer was in order and would occur at the end of this billing cycle. ”
— Charlotte
May 12th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Excellent enrollment experience
(4.6 / 5)
“
Male representative Johnny had good command of English language and gave thorough explanations. ”
— Kay
May 9th, 2023
We're glad to hear that Johnny did a great job!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Excellent enrollment experience
(4.6 / 5)
“
Male representative Johnny had good command of English language and gave thorough explanations. ”
— Kay
May 9th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Easy Transition
(4.6 / 5)
“
With the coming price hikes I wanted to lock in a low rate for as long as possible. Although I was already an Energy Harbor customer and was happy with them, I checked the other providers to get the best deal. Energy Harbor offered multiple plans at competitive rates with no monthly or early cancelation fees, so I decided to stay with them. I'm now locked in at a good rate for four years. ”
— Andrew
May 9th, 2023
We are glad that you stayed with Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Natural Gas & Electricity
(4.6 / 5)
“
Have Energy Harbor for both natural gas and electricity. They had the best rate and length of contract plus the electricity is green energy. ”
— Caterpillar 78
May 7th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Customer Service was on point
(4.6 / 5)
“
I called to get info and establish them as my electric supplier. I it was easy, informative, and rep was very patient and kind. Called my niece and recommended them as soon as I got off the phone with them. ”
— Candi
May 3rd, 2023
Wow! Thank you so much for the referral!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
New customer
(4.6 / 5)
“
So far so good! ”
— N0pecNope
April 29th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
great
(4.6 / 5)
“
they were very helpful ”
— T Disbrow
April 28th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Happy for lower rates!
(4.6 / 5)
“
Easy to switch to a lower rate, prompt reply of approval. ”
— Mona
April 28th, 2023
We try to make our signup process as simple as possible!
Thanks, Mona!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
New Gas Customer
(4.6 / 5)
“
Wendy answered all questions and made the enrollment process very easy. Immediately received a confirmation email with all the information. ”
— EPH
April 25th, 2023
We are happy to hear that Wendy was helpful and knowledgeable!
Thank you for trusting Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Very easy signup, great prices
(4.6 / 5)
“
I found Energy Harbor on PA Power Switch, used the link on that website to signup with Energy Harbor and was approved in no time. Can't wait to start saving $$$$. ”
— Stamminator
April 22nd, 2023
Welcome to the Energy Harbor family!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Enrollment process
(4.6 / 5)
“
All went very fast and easy to enroll ”
— Betty
April 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Best price for 48 months
(4.6 / 5)
“
Enrollment was very easy and I really liked the price and term length ”
— Dave G.
April 1st, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Cost savings
(4.6 / 5)
“
Very happy with the rate compared to PpL rates I see a lower difference in my mouth Lu bill ”
— Bruce
March 28th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
New Customer
(4.6 / 5)
“
The sign up was quick and easy. My only suggestion would be that a start date be given so the coordination of changing suppliers is known up front. I do realize working with various companies takes coordination and not always easy. MetEd did confirm dates for me after I called. ”
