Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
Two months ago I switched providers. PPL is charging 14.612 / KWH so I decided to switch to Energy Harbor at 10.880/kwh. My bill hasn't gone down. I'm not using any more electric then previous months. PPL is charging a delivery fee that seems high for using a different suppler. I was charged $101.82 from suppler and $52.89 for delivery. I'm being charged more then half just for delivery. ”
— Tammy
April 14th, 2023
Could you possibly call us at (877) 855-2424?
We would love to learn more about this to see if we can help!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
enrollment
(4.4 / 5)
“
very helpful, self explanatory, and great customer service experience ”
— cheryl
April 5th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Switching plans
(4.4 / 5)
“
I was already an existing Energy Harbor customer, and wanted to switch plans to a lower rate. The process was easy, and took less than a week for my new rate to take effect. ”
— Mark
April 4th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Customer Assistance
(4.4 / 5)
“
Trish was fantastic!!! ”
— Rick Cicero
March 31st, 2023
We are happy to hear that Trish was great!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Service by energy harborRick
(4.4 / 5)
“
Customer service did an excellent job.. ”
— Rick
March 26th, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Good
(4.4 / 5)
“
Always have quick response when I apply for lower rate. Only problem is it takes PPL so long to switch me to the lower rate. 30 to 60 days is ridiculous ”
— Linda
February 26th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Rates
(4.4 / 5)
“
I had a great experience with the customer service going over my options and coming to a resolution with my account. ”
— Alain
February 9th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Good rate n service
(4.4 / 5)
“
Friendly n helpful customer service agent. ”
— Ho
January 28th, 2023
Our reps go above and beyond to make sure our customers are happy!
<br />
<br />Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Happy
(4.4 / 5)
“
I am satisfied with my service, bill and experience so far. ”
— Monica
January 21st, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Fruality
(4.4 / 5)
“
It was totally on line,easy ”
— Linda
January 19th, 2023
We're glad to hear that this was an easy process!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Easiest change
(4.2 / 5)
“
The change to Energy Harbor was very easy. I clicked the link to change and they took care of the rest. ”
— Tracy jurek
September 22nd, 2023
We're glad we could help!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Effortless change
(4.2 / 5)
“
I didn't notice any difference in service. ”
— Dan Kommeth
September 12th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Make sure you call the number on PA Power Switch
(4.2 / 5)
“
The amount that is on the website is not necessarily the amount that the company will offer you. Check the phone numbers and the terms to make sure you get what plan you want. Other phone numbers for the energy providers do not have access to the same plans. ”
— Jim P.
September 10th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Renewal
(4.2 / 5)
“
We have been with Energy Harbor for several years without incident. When my old plan was about to expire, I chose to lock into a much longer agreement simply to avoid the hassle of doing it every two years. I was pleased that my rate went down a little with the new agreement. ”
— David Brown
September 2nd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
To early
(4.2 / 5)
“
Its too early for me to do a review. I just signed up, but I will say that signing up on line was pretty painless. ”
— Me
August 22nd, 2023
We are confident that you'll be happy with Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Energy Harbor
(4.2 / 5)
“
Great rate but only concern was on the Ohio website rate was 4.88khr and the rate when verified through email was 5.88khr. Still a good rate but a little deceptive. ”
— Steve
August 8th, 2023
We understand your concern. Feel free to call in to see if you are getting the best rate in your area!
Regardless, thank you for joining Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Electricity
(4.2 / 5)
“
The price ad delivery has not been reflected on my bill yet ”
— Gerry Parosh
August 6th, 2023
Could you possibly call us at (888) 254-6359? We would love to give you more information on your bill!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Competitive energy purchase
(4.2 / 5)
“
I went to apples to apples .gov compared and made my decision filled out this app done ”
— Whitney Martin
August 1st, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Plan expired so was shopping suppliers
(4.2 / 5)
“
Easy to navigate the change. Reasonable rates. ”
— Mark
July 16th, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Easy
(4.2 / 5)
“
Once I found the info it was very easy to change. ”
