Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
Found Energy Harbor offers the best long term contract with no cancelleation or monthly fees and with the lowest current price. ”
— G. Stevens
June 20th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Don't remember
(4.2 / 5)
“
Can't rate account/billing. Haven't started that yet ”
— Peggy Miller
June 9th, 2023
We are confident that you'll be happy with us!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Fair friendly
(4.2 / 5)
“
Knowledge to help save money on long term bills ”
— Chris
June 1st, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
taking to long.
(4.2 / 5)
“
I was happy with my experience the harbor. One thing bothers me. They said it my take 30 to 60 days to change to harbor, That seems to long. It shouldn't take more than 30 days. I would like to have our service as soon as possible.Barb Starkey ”
— Barbara Starkey
May 28th, 2023
We understand that it can be frustrating having to wait. But we are confident that you'll be happy once you do indeed get your service!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Good service
(4.2 / 5)
“
So far so good ”
— Marie motyka
May 21st, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Enrollment review
(4.2 / 5)
“
I didn't have to deal with "Billing & Account Management", "Customer Service" on enrollment I just clicked on a button. ”
— Dave's review
May 13th, 2023
We try to make our process as simple as possible!
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Review
(4.2 / 5)
“
I haven't had any exchange with customer service. But, signing up was quick and easy! ”
— handelot
April 27th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
energy select
(4.2 / 5)
“
After checking out many suppliers i chose Energy harbor for my electric supplier. I had a good relationship with Direct energy, hoping Energy Harbor will be good as well. Thank you Carl ”
— Carl S. Martin
April 25th, 2023
Thanks, Carl!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Easy Enrollment
(4.2 / 5)
“
The enrollment process is quick and easy. I wish there was a notification step that confirmed the date the enrollment program you chose takes effect. ”
— Dubya
April 22nd, 2023
Thank you for this feedback! We will use this to make sure our process is more efficient for you and all our customers!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Mr.
(4.2 / 5)
“
Your service person was very helpful , but I got transferred to many times.(3) ”
— Scott
April 17th, 2023
Do you remember the name of the person who helped you? We would love to give them credit for helping you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Great
(4.2 / 5)
“
Enrolled online..easy ”
— Ras
April 13th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Where I landed when I shopped
(4.2 / 5)
“
Went on PA energy shopping site with plenty of time before the expiration of my current deal. Evaluated that Energy Harbor best suited my needs in the current market. Transaction was very easy and now that I have been through the first billing cycle I see that it was done efficiently. ”
— Randy
March 18th, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Just enrolled
(4.2 / 5)
“
Enrollment process went without a hitch, so far. ”
— LAP
January 30th, 2023
That's great to hear! Thank you for trusting Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Better than average plans
(4.2 / 5)
“
After viewing OHIO Choice website I decided the best company for us was Energy Harbor. I wanted one company for both gas and electric and at a lower price. ”
— Mary
October 3rd, 2022
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Energy Harbor
(4.2 / 5)
“
Was easy and the best pricing ”
— Don B
July 5th, 2022
Thanks! We try to keep competitive prices for our customers!
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(4 / 5)
Switched to lock in 5 Years rate
(4 / 5)
“
easy ”
— Tom
April 16th, 2024
Billing and Account Management
Customer Service
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(4 / 5)
Lower my electric bills
(4 / 5)
“
Just waiting to see how much this will reduce my electricity bills in the future. ”
— Hopeful
September 9th, 2023
We are confident that you'll be happy!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
Order Experience
(4 / 5)
“
Was very easy to enroll for the service. ”
— RonL
August 25th, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
Question on switching rates
(4 / 5)
“
Rep was helpful with answering my question ”
— A Hunter
August 18th, 2023
Do you remember the name of your rep? We would love to give them credit for your great expereince!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
return customer
(4 / 5)
“
Returning to Energy Harbor was easy, fast, and efficient ”
