Energy Harbor - Company Information




About Energy Harbor

Energy Harbor Logo

EGS#:

Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.



Pennsylvania Energy Ratings Score:


( 3.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Energy Harbor Customer Engagement

665   Reviews

618   Replies

Response Rate:
92.93 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Energy Harbor




665 Reviews and 618 Replies for Energy Harbor


review

(4 / 5)

  easy enrollment best price

Bob
July 11th, 2023

Thank you!

Energy Harbor Responds July 18th, 2023
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Switched to you

(4 / 5)

  Looking at which supplier to use and you were the best company price and signing up was not awful. Thank you.

Rebecca R
July 5th, 2023

Thank you!

Energy Harbor Responds July 25th, 2023
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Review and wheres my bill

(4 / 5)

  No bill received for june. Where is it.

Terrence Schultz
June 26th, 2023

Please contact us at (877) 855-2424. And we'll be more than happy to help you!

Energy Harbor Responds June 30th, 2023
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4 out of 5

(4 / 5)

  It was good, easy to enroll.

tl
June 22nd, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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phone calls

(4 / 5)

  It should not take MANY phone calls to get through to talk to someone, but that's what happened to me. Having Energy Harbor appear on the phone display when the call comes in finally would be a big help.

Phillips
June 20th, 2023

Thank you for this feedback!

Energy Harbor Responds June 30th, 2023
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Initial Review

(4 / 5)

  I originally applied and received approval to switch my energy supplier to Energy Harbor. For unknown reasons, with a call to Energy Harbor, it was discovered that AEP directly cancelled the service. The rep I talked with found me a less expensive rate for a longer period of time and I submitted the application. The only reason I didnt give five stars to each item is because I have yet to be told that my newest application is approved so I dont know how I would rate each item for sure until Im actually a customer. So far, so good.

Clark Family
June 16th, 2023

We are happy to hear that our representative helped you!
We are confident that you'll be happy with us across the board!

Energy Harbor Responds June 30th, 2023
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Enrollment

(4 / 5)

  I think your review is too early, not sure till I get 2 months of bills if the switch went as planned. So it is hard to rate. not fare to you, how can i rate on billing till i get a bill.

Doug Humble
May 24th, 2023

We understand! Feel free to rate us once you get a bill or two!

Energy Harbor Responds May 25th, 2023
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New Customer

(4 / 5)

  Signing up for the service was simple. I received all the assistance I required from the customer service rep.

Swade
May 16th, 2023

Thank you!

Energy Harbor Responds May 19th, 2023
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Owner

(4 / 5)

  Nice

Jeff
May 16th, 2023

Thanks!

Energy Harbor Responds May 19th, 2023
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Quick action

(4 / 5)

  Sign up was quick and easy

bern
May 12th, 2023

Thanks!

Energy Harbor Responds May 19th, 2023
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so far , so good with ENERGY HARBOR, BUT....

(4 / 5)

  So far I'm happy with ENERGY HARBOR, but I need
to see the first Illuminating Company bill to see if
the Energy Harbor name is actually on there and
to see the rate (KWH) I agreed to pay is really on there.....Apples to Apples !

Jeff's
May 3rd, 2023

Thanks!

Energy Harbor Responds May 19th, 2023
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New Customer

(4 / 5)

  Good rates and plan. I signed up for a no cancellation plan. I would prefer if the Terms and conditions of this plan more clearly spelled out that there was no cancellation penalty at any time. It is advertised as such and is the case, but is not clearly spelled out in the T & C. I can't rate all categories yet, but a rating was required to proceed.

Terry
April 28th, 2023

Thank you for this feedback! We will use this to help us better serve you and all our customers!

Energy Harbor Responds May 2nd, 2023
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Enrollment Experience

(4 / 5)

  The only experience I have had so far is enrollment.
I am a new customer so I don't know about the experiences yet.
Evaluation and enrollment was simple and easy.

Paul P.
April 19th, 2023

We are confident that you'll be happy with Energy Harbor!

Energy Harbor Responds April 21st, 2023
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1st time

(4 / 5)

  so far so good.

anth
March 10th, 2023

Thank you!

Energy Harbor Responds March 13th, 2023
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Energy Harbor

(4 / 5)

  Applying was very easy

Online
March 1st, 2023

Thanks!

Energy Harbor Responds March 13th, 2023
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Too new to rate

(4 / 5)

  Easy set up.

Me
February 26th, 2023

We try to make our enrollment process as easy as possible!

Energy Harbor Responds February 27th, 2023
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Easy Peasy

(4 / 5)

  The on line enrollment process was quick and easy.

Phil
February 22nd, 2023

Thanks!

Energy Harbor Responds February 23rd, 2023
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Service

(4 / 5)

  People were pleasant and helpful without being pushy!

John
January 28th, 2023

Thanks!

Energy Harbor Responds February 1st, 2023
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So far so good

(4 / 5)

  Other than having to wait a good month to get there, its fine. Have only had 1 bill . Wish the process/changeover could have been immediate!

Too long for changeover to take place
October 27th, 2022

Thanks for the feedback!

Energy Harbor Responds November 29th, 2022
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Customer

(4 / 5)

  Price. I am on a fixed budget.

Steve Cycyk
July 2nd, 2021

We are confident that our fixed rates will help your fixed budget!

Energy Harbor Responds August 8th, 2022
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