Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
I need more than a monthly cycle to determine performance. Also I need to experience a problem to determine customer service support ”
— larrylewis
April 9th, 2021
We completely understand. But we are confident that you will be blown away by our customer service!
Thanks Larry!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Easy Switch
(3.8 / 5)
“
Choosing, then selecting and switching to Energy Harbor as our electric company was an easy process. Their rates are competitive, theyre local, their customer service rep was helpful. I have no experience, yet, with billing or account management, so cannot rate those. At this point, I would recommend them. ”
— Lily M
August 2nd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Electricity
(3.8 / 5)
“
Easy ”
— ASR
July 28th, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Mostly OK
(3.8 / 5)
“
I found the representative very difficult to understand. Also, the order process was quite long and repetitive. ”
— Marilee
July 28th, 2023
Thank you for this feedback. We will use this information to better service all our customers!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Good rate! Easy to sign up!
(3.8 / 5)
“
Glad to find a good rate to lock in for decent period. Easy to sign up. Frustrating that utility companies charge such high rates. ”
— Marcus
June 30th, 2023
We understand your frustration. That's why we offer fixed rates. Our fixed rates are designed to help you have some stability and predictability in your monthly expenses.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Utility rates the working man can afford!
(3.8 / 5)
“
With rates going up, I was shopping for a lower and reasonable rate. I found it at Energy Harbor. ”
— Kathy
June 27th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
New Customer
(3.8 / 5)
“
The transfer of service was seamless. I havent had to utilize customer service as of yet so could not fully review this category. ”
— Jenn
June 6th, 2023
We're confident that you'll be happy with us!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Starting generation program
(3.8 / 5)
“
I had a very informative customer service representative. Please return to me when I know more about your service. I just signed up with your company for electrical generation and have minimal experience. ”
— Sandra Specht
May 19th, 2023
We will circle back in a few months!
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Beginning
(3.8 / 5)
“
Just getting started ”
— Lee
May 12th, 2023
We are sure you'll be happy with Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Their online was EASY !!!!
(3.8 / 5)
“
I did mine online. It was the easiest online thing I've ever done for a senior citizen. Then I called the next day just to verify everything went through was very easy for me thank you. ”
— Terri
May 6th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
sign up
(3.8 / 5)
“
I just signed up for Energy Harbor and need at least a month to see how things go. ”
— Kathleen Shick
April 19th, 2023
We are confident that you'll be happy!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Sign up
(3.8 / 5)
“
Easy ”
— Wendy
April 14th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
American customer
(3.8 / 5)
“
Wish I could sign online, hard to understand the lady from El Salvador who signed me in. Can we get Americans in the USA to do this task. ?? ”
— Howard
March 28th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
Already a REVIEW even you just get started???
(3.6 / 5)
“
Nothing to review ”
— NO
October 17th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
Energy Harbor Switch
(3.6 / 5)
“
All On-line, convenient, easy pace. ”
— New Customer
September 21st, 2023
Thanks!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
Online experience was not great
(3.6 / 5)
“
I signed up online, then got message I did not provide all information. I filled it out a second time, and got similar emails / messages. Finally had to call in to a person to fix it, then still received emails stating I needed to finish sign up. I ignored presuming it was from the previous online sign up. So your online does not work, and once fixed by calling in I still recieved bogus emails. ”
— Craig Gonyou
September 19th, 2023
Thank you for this information. We will take this information and make sure something like this doesn't happen again.
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
I just received my first bill
(3.6 / 5)
“
not very much on saving on my bill ”
— J R Howells
September 18th, 2023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
Greed
(3.6 / 5)
“
Power cost keep rising. Hard for people on fixed incomes. ”
— Bill
July 21st, 2023
We understand that prices everywhere are increasing. Fortunately, we offer fixed rates! Our fixed rates help add some predictability to your monthly expenses.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
2nd time
(3.6 / 5)
“
I check prices every 6 month, Harbor had a better price then I got 6 month ago, had not had any problems so I stayed with them even though couple other had a lower price. ”
— mel
July 18th, 2023
Thank you for being loyal to Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.6 / 5)
Frustrating
(3.6 / 5)
“
Impossible to reach someone by phone. I tried three times and hung-up after a 30 minute or more wait each time. ”
— DG
May 6th, 2023
We understand your frustration.
What is your email? We can check to see when you should have gotten some communications from Energy Harbor.
