Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“ its all so confusing to me ”
“ I don't like all these company's calling me and wanting me to take there electric. As of now I am paying for 3 bills plus Met-Ed. All I want is one company. My bill went from $50.00 to $93.00 , what is going on with this. ”
“ I just started service with this company and I'm happy with the price. I just received an email from someone that thanked me for a payment and setting up autopay.. I didn't set up auto pay. ”
“ Don't know yet if I was succesful but the process was OK. Only problem was the name of the utility company shown for my zipcode was not accurate. ”
“ I had enrolled with Energy Harbor once but was taken off and put back on NOPEC for some reason. Hopefully it sticks this time ”
“ Well I signed up for Energy harbor on March 29th and it was approved. On May 20th I received an e-mail stating that my service had been cancelled as requested. I had not requested cancellation and had no interaction with Energy Harbor during this time. When I contacted them the 1st time to ask about this I did not receive a clear answer as to why this occurred. I resigned with Energy Harbor and then called again several days later and then got a proper explanation, which put the blame on my original company, which appeared to be true. However, I am upset I was not contacted before it was cancelled and that I now have a higher rate for a shorter term than I originally signed up for. ”
“ I cannot provide an accurate review of your service yet as the only thing that has taken place so far is my online order/sign up and your confirmation email. ”
“ no experience yet just signed up. ”
“ So far, I have just enrolled with Energy Harbor - which was easy to do. Have not yet encountered my first billing cycle. ”
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Ive been waiting for this to take affect, and it finally did on my most recent monthly bill.
Looking back in my last 6 months of energy bills, I see that my costs are higher than before. To make matters worse, this bill was for the first fall month that I used my electric furnace. It made the comparison that much harder.
Why didnt Ohio Energy Ratings provide a sample of the AES bill with highlights where these changes will be highlighted?
I consider myself fairly intelligent, but this situation makes me feel uneducated and potentially scammed. The specific company that I chose was by far the best rate at the time. ”
“ received offer in mail for electric renew. checked ohio "apples to apples" on line prices and found cheaper rate. (why aren't they the same?) Called 800 contact number and agent said she could not find my on line rate and to renew on line to get that rate? as a previous customer felt being taken advantage of, not a valued customer. ”
“ The only experience I have to date is through a phone call during which my questions were answered thoroughly. I have no experience with "billing and account management". I just signed up last week. ”
“ Good experience. ”
“ Nowhere does it say your current provider under AEP was connected to your zip code. Thus, could not get order to go through. Energy Harbor had no answer except do it on phone. I had to finally figure it out on my own as I didn't want to do it on the phone. Eventually after I sent screen shots they got it. Was very frustrating. Website should let you know your SDI is connected to your zip. ”
“ It would be very beneficial to offer budget billing to your customers. Considering going back to aes because of this. ”
“ We searched out Energy Harbor for electric service in early July, 2021 in order to receive the competitive pricing. All information was submitted and to be effective for the July 19th meter read. However, there was a billing error and we now are enrolled as of the August 19th meter read. Now we have missed out on a month of Energy Harbor's lower rate. Added cost for this billing error ~~ $50.00.- amount to be saved with E.H. rates. ”
“ See above ”
“ not bad ”
“ Good price but so many hurdles and mistakes to finally get enrolled. Original customer service rep provided Ohio Edison wrong customer number. I read it about 3x to them. I called PUCO and they opened up a complaint. When I called back after finding out energy harbor submitted an incorrect customer number then they couldn't enroll me as pricing was higher. I was told to go to Apples to Apples and apply online. It went through but PUCO really took these problems seriously. ”
“ My 'Service Delivery ID' could not be found by Energy Harbor, and without that, they couldn't help me. I eventually went with my second choice (who had no problems with the same Service Delivery ID). ”
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