Energy Harbor - Company Information




About Energy Harbor

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EGS#:

Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.



Pennsylvania Energy Ratings Score:


( 3.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Energy Harbor Customer Engagement

665   Reviews

618   Replies

Response Rate:
92.93 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Energy Harbor




665 Reviews and 618 Replies for Energy Harbor


Easy-Peazy To Sign Up

(5 / 5)

  Easy to sign up online. Easy to hedge your electricity price for up to 4 years. Supplier initiates swift response and rapid approval within 48 hours (my experience). I am pleased all around.

Miss Pennsylvania
August 11th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Better price for electricity supply

(5 / 5)

  Energy Harbor was very expeditious in your response to my request the supplier the current (at that time) electricity rate. It was followed up with a written contract to confirm we are very pleased.

Wilson Watkins
August 11th, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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Good

(5 / 5)

  Good

Sandra
August 11th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Signing up was easy

(5 / 5)

  The sign up experience was simple and easy to follow.

Paul
August 11th, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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Great choice

(5 / 5)

  So nervous about finding a new supplier but they made it easy for me to choose them

Jody
August 10th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Great Phone Call

(5 / 5)

  We needed to renew or switch our energy suppliers. The internet was confusing so we called and got Karen on the phone. WOW, were we glad she answered the call. Karen walked us thru the process and after a few minutes we were set up for another 32 months at a great rate. She refused to let us off the phone until she was sure we had what we needed. THANK YOU KAREN!!

Linda and Charlie
August 9th, 2023

Wow! We are happy to hear Karen was able to help you!
Thank you for trusting Energy Harbor!

Energy Harbor Responds August 15th, 2023
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Change over to Energy Harbor

(5 / 5)

  Changing over to Energy Harbor from West Penn Power was very easy and simple. Screen showed plans and rates available with all the details .

Steve Simon
August 9th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Very Satisfied

(5 / 5)

  The customer service representative was a pleasure to deal with. She knew the information required and did a great job.

S. Sees
August 8th, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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Best I've dealt with in memory.

(5 / 5)

  They offer the best rates, never had an issue changing plans.... Don't really need to contact them for anything.

MResz
August 8th, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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new enrollment

(5 / 5)

  Looking forward to joining and saving!

Denny
August 8th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Renewal

(5 / 5)

  Moved from a 6 month to a 15 month agreement.
The process was quick & efficient

Renewal
August 8th, 2023

We try to make our process as simple as possible! Thank you!

Energy Harbor Responds August 15th, 2023
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easy sign-up, excellent rates

(5 / 5)

  When my energy supplier notified me of increased rates, I went on papowerswitch.com and assessed the various available plans. For my household, Energy Harbor had the best rate and terms. I'll save a good amount of money with them compared to other companies.

budget gal
August 8th, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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Thanks for the savings

(5 / 5)

  Easy to setup your account very user friendly.

Scott
August 8th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Great saving!

(5 / 5)

  Just a phone call away to save money for your monthly electric bill.

DzungDakao
August 8th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Excellent experience!!!

(5 / 5)

  My customer service representative was so friendly and helpful! It made me feel like I chose the right place!!!

Tracy KMD
August 8th, 2023

Do you remember the name of rep that helped you?

Thank you!

Energy Harbor Responds August 15th, 2023
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Easy experience

(5 / 5)

  Very easy to switch

Mike
August 6th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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Perfect!

(5 / 5)

  James Ziegan was our rep and he was so informative and mature it made the process so easy. And we have saved tons of money???

Marcey
August 4th, 2023

Thanks!

Energy Harbor Responds August 15th, 2023
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WAY less than Ohio Edison alone

(5 / 5)

  Enrollment was pain free, and with our energy bill sky rocketing to 12 cents per kWh. We needed another provider. Our bills were cut in half, with no worries, no termination fees, and no monthly fees for service.

Samantha
August 4th, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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Good review

(5 / 5)

  Very good

Dolgos
August 3rd, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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excellent electric choice

(5 / 5)

  signing up for the electric plan at a lower price than all the other companies. Representative was very nice, informative and helpful

Dean
August 2nd, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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