Energy Harbor - Company Information




About Energy Harbor

Energy Harbor Logo

EGS#:

Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.



Pennsylvania Energy Ratings Score:


( 3.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Energy Harbor Customer Engagement

665   Reviews

618   Replies

Response Rate:
92.93 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Energy Harbor




665 Reviews and 618 Replies for Energy Harbor


Very Satisfied

(5 / 5)

  I had accidentally initiated a new contract, but on closer inspection saw a monthly fee as part of the offer. After speaking with an EH agent, they corrected my action & provided me with a similar lower price contract, shorter term.

Tom Campisano
August 2nd, 2023

Thanks, Tom!

Energy Harbor Responds August 15th, 2023
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Ease of signup

(5 / 5)

  Easy and longterm contract for price stability

Customer 003240632
August 2nd, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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Waiting!

(5 / 5)

  We are very hopeful that your claims are true! We are looking forward to reduced costs! Time will tell. Ask these questions again in 30 days or so once the rates go into effect!

Augusta Hopeful
August 1st, 2023

We're confident that you'll be happy with us!

Energy Harbor Responds August 15th, 2023
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Transition to Energy Harbor

(5 / 5)

  My contract with my previous electric provider expired and I did not realize it. My rates almost doubled so I decided to look around for a suitable replacement and found energy harbor. They had the best rates going for a 24 month contract.

Gary H.
August 1st, 2023

Thank you!

Energy Harbor Responds August 15th, 2023
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Switching service

(5 / 5)

  It was very easy. Less than 5 minutes. Everything was easy to understand/follow.

Wayne Marchand
July 29th, 2023

Thank you!

Energy Harbor Responds August 1st, 2023
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As promised

(5 / 5)

  Price went down and they allowed me to adjust the rate

Happy
July 28th, 2023

We're glad we could help!

Energy Harbor Responds August 1st, 2023
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Simplicity enrolling

(5 / 5)

  I found EH on Ohio's apples to apples site. Enrollment was simple aided by a representative.

jdmj
July 28th, 2023

Thank you!

Energy Harbor Responds August 1st, 2023
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Safe Harbor

(5 / 5)

  Energy Harbor has the best plans.will recommend to others

Auggie
July 28th, 2023

Thank you!

Energy Harbor Responds August 1st, 2023
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Excellent Experience

(5 / 5)

  Was so easy and painless. Great rates!

Doug PA
July 28th, 2023

Thanks!

Energy Harbor Responds August 1st, 2023
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Best Option

(5 / 5)

  By using the online option, the rate was better than the other companies offers.

D. White
July 26th, 2023

Thanks!

Energy Harbor Responds July 28th, 2023
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Good Choice

(5 / 5)

  Very easy to switch over and great rates.

K.R.Burke
July 25th, 2023

Thanks!

Energy Harbor Responds July 28th, 2023
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Saves money

(5 / 5)

  Saved lots of money

Amanda
July 25th, 2023

We're happy to hear!

Energy Harbor Responds July 28th, 2023
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I think I made a good choice

(5 / 5)

  My 24-month term with Energy Harbor was expiring soon so I researched current electricity supply prices on papowerswitch.com and decided that a new 48-month Energy Harbor plan was wisest longterm. I hated changing from 7.9 cents/kWh to 10.4, but the cost of electricity is inescapably higher now than it was 2 years ago, and it keeps rising. I think that I will thank God often that I locked in this rate for 4 whole years. (The rate has already gone up, even since I locked in over a week ago.)
I had no issues with Energy Harbor in the 5 years of prior contracts with them so I feel good about continuing their service.

Karen
July 25th, 2023

Thank you for trusting Energy Harbor!

Energy Harbor Responds July 28th, 2023
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Thank you!

(5 / 5)

  Jasmine was exceptional. In the past with other companies they were shady. Your company is wonderful no trickery. Courteous, professional, knowledgeable. Thank you so much!

Donna
July 25th, 2023

Thank you!

Energy Harbor Responds July 28th, 2023
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Fantastic and Easy to enroll

(5 / 5)

  I enrolled with Energy Harbor because their prices were fantastic! It was super easy to sign up. I'm looking forward to a lower electric bill next month.

Patti
July 25th, 2023

Thank you!

Energy Harbor Responds July 25th, 2023
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Great

(5 / 5)

  Was all right

Terry Beechler
July 23rd, 2023

Thank you!

Energy Harbor Responds July 25th, 2023
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Happy Customer

(5 / 5)

  Easy and quickly attended to.

Christine Quay
July 20th, 2023

Thanks!

Energy Harbor Responds July 25th, 2023
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Great Customer Service and Competitive Rates

(5 / 5)

  I noticed that our current Energy Harbor rate was higher than they were now offering. I asked if I could change to the lower rate being offered. Customer service helped me change to the lower rate with no issues.

Icete66
July 20th, 2023

Do you remember the name of your customer service rep? We would like to give them credit for your great experience!

Energy Harbor Responds July 25th, 2023
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Enrolled through PA Power Choice

(5 / 5)

  Everything worked well this time (as it did in June when I attempted to enroll but was later "slammed" by an unauthorize provider who switched my service to them - didn't see this until I got my utility bill). I'll keep an eye on things this time. All was good for the short time I had Energy Harbor and I look forward to resuming their service. They were very competitive and the only choice in PA for reasonably priced long-term fixed agreements.

HH
July 18th, 2023

We're glad to have you back!

Energy Harbor Responds July 25th, 2023
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All good with Energy Harbor

(5 / 5)

  I got on Ohio Apples to Apples to compare rates and plans after seeing my AEP electric bill increase significantly. Energy Harbor's price was half my AEP rate! Also necessary for me was a fixed rate, at least 12 months and no early termination fee - and Energy Harbor was good on all points.
Finally, when I called to subscribe Thomas did a quick and efficient job at enrolling me and Energy Harbor followed by email to say I was accepted. All in all, a pleasant experience that will save me $$$

Jim
July 18th, 2023

Thank you!

Energy Harbor Responds July 18th, 2023
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