Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
Easily changed providers online for better rate ”
— Marj
July 4th, 2023
We try to make our enrollment process as simple as possible!
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
JLB review
(5 / 5)
“
Easy to change plans for both gas and electric. ”
— gas and electric supplier
July 4th, 2023
Thank you!
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Customer Service
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(5 / 5)
its Easy To $ave!
(5 / 5)
“
Thanks for making it easy to $ign up & $ave. ”
— Julie
July 2nd, 2023
Thank you for trusting Energy Harbor!
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Customer Service
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(5 / 5)
Review
(5 / 5)
“
Signing up for service was easy and the person I spoke with was very professional. ”
— C Bateson
July 1st, 2023
All of our reps are knowledgeable, professional, and ready to help!
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(5 / 5)
Energy Harbor Experience
(5 / 5)
“
Great plans and ease of implementation. ”
— Anthony Massa
July 1st, 2023
Thank you!
Billing and Account Management
Customer Service
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(5 / 5)
Thank you!!!
(5 / 5)
“
The gentleman was extremely understanding Snd everything went wonderfully. ”
— Debi Fox
June 30th, 2023
Thank you!
Billing and Account Management
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(5 / 5)
Excellent
(5 / 5)
“
So easy to sign up for ”
— Cheryl
June 30th, 2023
Thanks!
Billing and Account Management
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(5 / 5)
Enrolled in new plan
(5 / 5)
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Knowledgeable & Kind ”
— NA
June 28th, 2023
Thanks!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Reasonable Rates Pleasant Customer Service
(5 / 5)
“
There's been much confusion on understanding both your electric & natural gas bills when you receive them but I found the folks at Energy Harbor to be helpful and patient to explain the different plans and any other questions that you may have, plus the rates that they offer are some of the best available . Great feeling to do business with a company for your energy needs. ”
— Geno405
June 27th, 2023
We want to make sure all our customers have the information they need to make a sound decision for their households.
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Good Service
(5 / 5)
“
Good servie and long term pricing ”
— John
June 27th, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Lowest rate
(5 / 5)
“
I only do fixed, long term with no fees. The rate was the best around. ”
— Dan
June 27th, 2023
Thanks!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Easy to switch
(5 / 5)
“
Good price and easy to switch ”
— Treva Valentine
June 27th, 2023
Thank you!
Billing and Account Management
Customer Service
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(5 / 5)
Good explanation
(5 / 5)
“
Customer service representatives explained the process and answered all my questions. Very helpful and professional!! ”
— Got It!
June 24th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
New to Energy Harbor
(5 / 5)
“
I was need of finding a new source of Electric and a family member suggested Energy Harbor ”
— Rita
June 24th, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Customer Service
(5 / 5)
“
Your customer service reps are the best. ”
— Brookville OH customer
June 23rd, 2023
Thanks!
Billing and Account Management
Customer Service
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(5 / 5)
Residential
(5 / 5)
“
It was effortless. ”
— Randall P. May
June 23rd, 2023
Thank you!
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(5 / 5)
Customer Service was Above and Beyond
(5 / 5)
“
Prior to changing my plan, I wanted to be sure I was getting the best rate from EH. I was having some issues online seeing different rates and I wanted the best one. The EH rep figured out a way for me to get the best rate despite the online issues and made sure my request had been received by EH before we ended the call. I appreciated her going the extra mile to ensure that after all my research, I did actually get the rate I wanted. ”
— JLS
June 23rd, 2023
We are thrilled to hear this!
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
OFFICE MANAGER
(5 / 5)
“
SIGNED UP SEVERAL ACCOUNTS WITH ENERGY HARBOR ONLINE AND IT WAS VERY EASY TO SIGN UP AND SAVED ME ALOT OF TIME FROM HAVING TO BE ON THE PHONE ”
— OM
June 23rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
residential electricity
(5 / 5)
“
all went well the customer service people were very helpful thanks again ”
