Energy Harbor - Company Information




About Energy Harbor

Energy Harbor Logo

EGS#:

Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.



Pennsylvania Energy Ratings Score:


( 3.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Energy Harbor Customer Engagement

665   Reviews

618   Replies

Response Rate:
92.93 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Energy Harbor




665 Reviews and 618 Replies for Energy Harbor


Just what the Dr ordered

(5 / 5)

  We had been customer for 2 years and contract was up and returned to Duke.
They took the time to explain why and options available to stay away from Duke--worked well and was easy

Rate options
June 20th, 2023

Thanks!

Energy Harbor Responds June 30th, 2023
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PIECE OF CAKE

(5 / 5)

  SIMPLE AND EASY. . . . MY ONLY CRITICISM IS IT WON'T KICK IN UNTIL AUGUST 1st, SO I HAVE ONE MORE COMPLETE BILLING CYCLE PAYING AEP'S HIGH RATE.

MAX RENTZ
June 20th, 2023

We are excited to have you with us! August 1st can't come soon enough!

Energy Harbor Responds June 30th, 2023
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Great experience

(5 / 5)

  Got the info I wanted quickly and professionally

Dina O
June 20th, 2023

Thanks!

Energy Harbor Responds June 30th, 2023
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Resident

(5 / 5)

  Registration process was easy and quick.

Bob
June 20th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Great energy

(5 / 5)

  Great energy

James
June 19th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Competitive Energy Pricing

(5 / 5)

  Easy and quick!

Satisfied Customer
June 16th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Rating

(5 / 5)

  Very professional and helpful.

Molly
June 16th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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TOPS

(5 / 5)

  EASY, FAST and STRAIGHT-FORWARD!

DONALD WHITAKER
June 16th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Great

(5 / 5)

  It was very easy to talk to the customer rep, and they took care of what I needed

Jean
June 16th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Pick and Choose Your Energy

(5 / 5)

  I completed my play over the phone ! John displayed wonderful customer service !

Gloria
June 16th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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This a Nice Alternative

(5 / 5)

  I read a recommendation by a person on a local blog. We have been told our electric bills will go up by 30% because of a supplier increase. Energy Harbor had a plan for a three-year rate freeze on their supplying. That was all it took.

David46970
June 16th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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GREAT PRICING

(5 / 5)

  RESEARCHED DIFFERENT PRICING PLANS. ENERGY HARBOR HBUDGET FOR EKECTRIC.AD THE BEST OPTIONS AVALABLE THAT FIT WITHIN MY

KNIFD
June 13th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Excellent choice for energy.

(5 / 5)

  Very easy to sign up

Wayne
June 13th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Transfer service

(5 / 5)

  Easy to transfer from current provider. Helpful service rep. Efficient email updates..

Palmer
June 13th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Lwp

(5 / 5)

  Price right

L W
June 13th, 2023

Thanks!

Energy Harbor Responds June 30th, 2023
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Better rates with Energy Harbor

(5 / 5)

  I had a smooth and easy experience transferring my energy provider to Energy Harbor.

Ted Morris
June 10th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Great Information

(5 / 5)

  She helped me so much..thanks!!

David
June 9th, 2023

Do you remember who your rep was?
We want to give her credit for helping you!

Energy Harbor Responds June 30th, 2023
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Nothing

(5 / 5)

  Great

Brian
June 9th, 2023

Thanks!

Energy Harbor Responds June 30th, 2023
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Sign up for electric.

(5 / 5)

  Everything thing was straight forward.

Adrian Endlich
June 9th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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Awesome

(5 / 5)

  Good

Richard Adams
June 9th, 2023

Thank you!

Energy Harbor Responds June 30th, 2023
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