“ It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now ”
“ Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.DO NOT USE FRONTIER ”
“ Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late. ”
“ I was shocked, Im a senior and on a budget, living in a small condo and respecting electricity, keep looking ”
“ My light got shut off , granted it was my mistake, but when I called after making payment the lady told me she would put me in for a connection it in the meantime she would look to get me a better rate. I have a baby that has severe allergies and is hooked up to a breathing machine overnight. When I told the supervisor, that there had to be some kind of emergency procedure they could follow she insisted that it was center point who would not be available to turn on my power until the next day but since I was going to be connected until morning I might as well get a good rate. Forget that my baby wont be able to breathe. I WILL NOT WAKE UP TO A DEAD BABY BECAUSE OF THE INCOMPETENT UNEMPATHETIC "SUPERVISOR" I will be staying in a hotel tonight looking for a better light company.. even if that means paying a higher rate. ”
“ Ive been a customer for over 5 years.. Not really any problems until recently. You cannot understand ANY of the employees anymore. They are all foreign and communication is now horrible, even with SUPERVISORS! I stopped getting my messages and ive repeatedly complained to no conclusion. I can't get anyone to explain this. They have disconnected my service AFTER I've made payments and still wanted me to pay the reconnect...after sitting on the phone for an hour! They USED to be good. ”
“ I selected a fixed rate plan and seems like I'm paying more than the 12 cents and the fees are high. I will be switching back to my old company after my contract expires. ”
“ I signed up end of March, too late for my April bill. My May bill was still expensive. I called & was told it would start in June. My June bill was the same. It has yet to take effect. Still waiting for this great price. Currently sorry I signed up. ”
“ Their plans are terrible. You have to constantly monitor your thermostat or your bill is like the national debt. ”
“ I was coming up at the end of my contract so I called to end my tides with Frontier. I decided to go with another company after being informed about my services set up to be the same price no matter if I was using less than 1200 whatever and could have had paid a lower amount in the fall months when I don't need to run the heat or AC. Well after an hour the rep had offered me a better deal and said he would waive the charges for the late fee. Today I had to talk to a rep because I was charged an additional $28.00 for being late just one day. I asked for that fee to be waived and was told that I have been given 1 and that it had to be approved, she told me she will send me a text with confirmation or a decline, 6 hours plus, and nothing. I can't find out where I can file a complaint, so I decided to write this review. I have a son with severe Asthma who uses a nebulizer daily can hardly afford the 163.00 I owe let alone an additional 28.00 dollars and I can't have my utilities shut off. At this point, I want to end my relation have the contract waived without the early termination fee. If I was told that a 28.00 fee will automatically apply a 28.00 dollar fee I would have declined to agree to another term. Just what to pay what I owe and move on. Ridiculous to charge customers $28.00 late fee for being 1 day late especially with this Co-vid 19 mess affecting people's income and they can barely pay rent or put food on the table. ”
“ Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty! ”
“
I renewed my contract online this my account # 0541859 for the same plane I have before easy 12 I just have to pay$75 if I dont use over 1000 kw and month after I find out my plan was changed to different plan because The bill Change is not the same what I was paying the last contract I call all they said I did this change I said ok can I go back to my oldest plan they said no I talk to supervisor same thing they just dont care I dont use over 1000 kw Monthly I dont pay over $75 now my usage for this November was 694 kw and the charge was $109 this is scam am going to cancel my service I dont recommend this company safe your time they not even 24/7 service we you never charge me for the past year for center point charges and taxes for this new contract am having this is how you lie to people I got to pics show the different for this year and last year also I have the charges for last August 28/2018 right before my contact finish and ready to renew which I did online but look at the different
”
“ With Frontier many years. Most recent bill increased 6x from prior month. Discovered that the rate increased to $0.25 per kW-hr. Last bill was twice as large as the highest ever seen at this house in 17 years. I could not switch fast enough. ”
“ I moved to a new apartment after losing my home to Hurricane Harvey. I was excited to have a company that offered the same rate monthly. I was beyond excited to receive my first bill last month and see my usage because I knew I was being overcharged by my previous company. I paid my bill and received my confirmation and it was deducted from my bank. Imagine my surprise when I got home this evening to no power. Only me, nobody else. I checked my account via automated phone and it says my account is paid, no balance due and thank you for my payment last month. Apparently I'm not the first one this has happened to based on reviews. Lesson learned to read reviews first. Very unsatisfied customer here. ”
“
I've been with Frontier for a few years now and absolutely love the rates however I have not been able to renew my plan causing my bill to almost triple.
The online option to renew times out on both a desktop and mobile app. I have called customer service and was on hold several times, once exceeding 40 minutes. ”
“ My bill went from $45 to $80 monthly to $150 monthly regardless of how much energy I use. I guess I signed up for some sort of scam... ”
“ Took the bait w/ a discount...Then unknowingly got killed w/ $.13 PKH rate..DOUBLE!!!..This whole program of searching for lower rates is BOGUS!! Never will you win..I'm w/ PPL in PA. Just like w/ Verizon and FIOS and $$$$ ”
“ I have been a customer for almost one year and I cannot wait to no longer have this company as my electricity provider. Their rates are VERY HIGH. It's not clear on their website that the TDU charges are extreme. I will soon be a customer of Energy Ogre (Power Next) and my bills will be cut in half. Thank goodness. ”
“ Moving into brand new apt not lived in. Could not get service because previous tenant, who never moved in, did not cancel service. I had frontier for 2 yrs and was pleased but the constant runaround I was getting for 2 days and long phone calls was too much. I sent items needed to prove I was not that tenant, totally diferent names, but to no avail kept getting nowhere. I finally gave up and went with another company. ”
“ Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS. ”
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