“ You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket. ”
“ It is impossible to speak to a customer service rep. You have no problem speaking to Sales though! ”
“ Frontier Utilities gave me a great rate for 6 months and said that they would send a letter to let me know that my agreement was up and it would give the option to continue or cancel. I found a better rate with another company and tried to cancel Frontier Utilities through e-mail and phone and it still showed on my bill, however the rate went from 7 cents a kWh to almost 13 cents a kWh! Still couldnt get anyone to cancel! I had to go to DLC to get it changed! This is a classic bait and switch if you ask me. Walk away! ”
“ Had an ad 0.07c per Kw but ended up having $159 bill every month. I dont even use much in a small apartment. I just feel cheated. When i called and asked, there was nothing can be done to fix this. I had to cancel service and go with another carrier. Not recommended. ”
“ 3x times previous rate. Change provider and new 2 year plan is down to what we got on frontier contract. If companies can give a fixed rate that long that means the off contract at 3x is just gouging. ”
“ I am on their "prepaid plan" which was suggested by one of their reps. The deal was great but then I notice I was using more money to keep my lights on but literally wasn't at home . I work 6 days and my off day I sleep. After getting my invoice in an email; I spent over 209 dollars for an apartment. When asked about a cheaper rate with using more than 500kWh( which is apt usage) I was not given the correct information. I'm looking for something better and would never recommend this company to a soul. I will be reporting to the BBB. ”
“ I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company. ”
“
I might be getting electricity for a few pennies less... but it simply is not worth the hassles of dealing with Frontier Utilities customer service.
So unless you have unlimited time, I'd find another provider ”
“ UPDATE: Same day I posted the negative review Frontier Utilities replied wanting to hear my concern and hopefully resolve something. I provided them with the information they requested via email and they replied stating they would call me back at 4:05PM on 5/18. It is now 7:40PM and nobody has called me. Nothing has changed. They will get you to sign up with a tricky deceitful energy non-facts label and not respond once confronted.Original post: When i first signed up I never got a call back from a supervisor after I requested to speak to one two times. They were not available. I needed to cancel the contract when I got the first bill due to some unscrupulous higher than expected per kilowatt charges. Be very careful with this company. I shop yearly or every time my contract is up. The average charge on their fact sheet is not inclusive of the state/distribution fees. None of the other providers I have used have been this way. I left them as soon as the contract was over. Last bill was $86 for less than 400 kilowatts. A joke. Other providers are much cheaper. ”
“ Sale was fine. But as soon as there was a problem with billing, it became clear they have no intention or ability to take care of it. Constantly passing the problem from one person to another and no communication to me except saying my bill is due. Many broken promises and still no resolution- almost 7 months later and they're still dodging phone calls. ”
“
Was relying on their notification of when the contract term ended, so when it never arrived, the new rates, which were twice as high, kicked in and costed me about $200/mth more. Didn't realize it due to an assumption that the higher bill was due to adding a pool and having house guests for a few months. I checked the full email history and had every weekly and monthly update and invoice since the beginning, but, somehow, the notification of the end of contract "must have been lost or rejected by my internet or email". Because they could reproduce the notification letter in their records, they claimed that was evidence that it must have been sent to me, despite me somehow having EVERY other email they had sent except that one. I lost about $1000 over 5 months, and all they could offer was $150, only I renewed with them. NO THANKS!!
AVOID! They're clearly shady, and there's not much that can stop them from this type fraud :-/ ”
“ When I started it was great but I didnt realize my plan had expired. They never notified me and literally tripled my rate. Dont do business with them. ”
“ I didn't want to, but I will change providers after my first year with Frontier to get a decent rate. Apparently loyal customers are only wanted if you want to accept one of their higher priced plans after the first contract expires. I diligently searched on-line and found a plan from Frontier that was a bit higher (but not too much) than some others that I had found, so my first inclination was to stay with Frontier since I hadn't had any bad experiences with them. I still haven't. Unfortunately, since Frontier will not allow me to select the plan that is best for my circumstances, I have now decided it is in my best interest to change providers. I have a medium sized home and most of my usage is below 1000 KWh except in the summer months, so I want a plan with a low fixed KWh rate and without the "so called credit" when usage is above the 1000 KWh mark where nearly all utilities have plans to sucker the unsuspecting with a low rate displayed in the 1000 KWh field in the Electricity Facts Label (EFL). The bottom line is, I will be changing providers mainly because they will not allow me to pick from some of their other plans that are available on the web that are competitive with other companies. ”
“ I use this electricity company(pre paid)when I'm working on my rental homes. I thought since that went well I would get a month to month for another small house on my property. My bill was $13-$15 BUT if I paid **1 DAY** late I got a disconnect payment of $20 EVEN if on the billing statement it says 5.0% after due date. Please be careful with this company do your research and shop around. I'm happy that I have Reliant Energy for my own house. ”
“ My fault for not paying attention and letting this run on auto-pilot, but apparently once your contract period ends, the rate starts growing rapidly. As billing and payment were automatic, I'm sure they fulfilled exactly as the contract stated, but once it's over...you better be paying attention! Convenient for me that this was so automatic, but very lucrative for them if you're not watching once the contract period is over. I get it that they don't sustain their promotional rate, but the way it's grown seems like price gouging.I'm sure it's prevalent with all electric providers, but it's a shame that their practices punish what really could be a good and steady customer base. ”
“ They are very deceptive on their pricing. Their customer service is a call center in Latin America. No real answers/solutions. ”
“ My mail was routed to a neighbor at my new home. But given that the company only gives you 14 days to pay your bill or they charge you $25 for being one day late and send you a letter threatening to turn off your power the day after is simply ridiculous. Most power companies send the bill out at least 3 weeks in advance so if on vacation etc. you have time to get it in without late. Then customer service is so noise and the people can only read scripted answers. Awful - moving to another company! ”
“ You can easily find better alternatives than this company. My last bill was $116 for electricity charges (which isnt too bad) and then a $82 "utility service charge!" I understand having service charges but not for an amount that is more than half of my electricity usage. Suffice to say I will not renew with this company. ”
“ So they came knocking on my door telling me how they could lower my bill by 80$ at least and saying if i did want to ever cancel then to just contact them and tell them my guys name and the cancellation fee was only 10$. WRONG. What they failed to tell me when i agreed to sign up was itd be 10$ Fee for every month left in my contract. And they in fact did not lower my bill one bit, when in all reality me being with them raised my bill by 30$ every month.when i was with the supplier for aep i used 1,448 kw and the bill was 176$ when i was using aep supplier. After i switched to this company i used 1,182 kw and my bill was 180$! Thats a 266 kw difference and yet it was the same price. They are liars and pure fraud. DO NOT FALL FOR THEIR SCHEMES. ”
“ I recently switched to frontier via an online energy comparison company. When speaking with the rep he seemed knowledgeable of my needs for the best choice of plan. The next day after reviewing the plan more carefully I realized it was not for us. The rep told me I had 3 business days to cancel. When I called frontier the next day to cancel they said I could not cancel because this was a new home move in. I explained that I have lived in the same home for nearly 7 years and this was not a new move in. They said they could not switch me back or I would be charged a $250 cancellation fee. I pressed that this was not what the rep told me on the phone. They then said they would have to review the phone tapes from my initial conversation with the rep and it would take several days. Can you believe this? Obviously they are insinuating that I am lying about the rep telling me I have a 3 day cancellation period. What happened to customer service? They have zero! The original rep also told me incorrect information such as it being a $200 cancellation fee after 3 days not $250 and the kw usage was different then what he quoted. Run from this company! They also said if I tried to cancel before it was resolved my power would be turned off because they cant or won't cancel the order and send me back with my previous energy company. ”
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