“ You can easily find better alternatives than this company. My last bill was $116 for electricity charges (which isnt too bad) and then a $82 "utility service charge!" I understand having service charges but not for an amount that is more than half of my electricity usage. Suffice to say I will not renew with this company. ”
“ So they came knocking on my door telling me how they could lower my bill by 80$ at least and saying if i did want to ever cancel then to just contact them and tell them my guys name and the cancellation fee was only 10$. WRONG. What they failed to tell me when i agreed to sign up was itd be 10$ Fee for every month left in my contract. And they in fact did not lower my bill one bit, when in all reality me being with them raised my bill by 30$ every month.when i was with the supplier for aep i used 1,448 kw and the bill was 176$ when i was using aep supplier. After i switched to this company i used 1,182 kw and my bill was 180$! Thats a 266 kw difference and yet it was the same price. They are liars and pure fraud. DO NOT FALL FOR THEIR SCHEMES. ”
“ I recently switched to frontier via an online energy comparison company. When speaking with the rep he seemed knowledgeable of my needs for the best choice of plan. The next day after reviewing the plan more carefully I realized it was not for us. The rep told me I had 3 business days to cancel. When I called frontier the next day to cancel they said I could not cancel because this was a new home move in. I explained that I have lived in the same home for nearly 7 years and this was not a new move in. They said they could not switch me back or I would be charged a $250 cancellation fee. I pressed that this was not what the rep told me on the phone. They then said they would have to review the phone tapes from my initial conversation with the rep and it would take several days. Can you believe this? Obviously they are insinuating that I am lying about the rep telling me I have a 3 day cancellation period. What happened to customer service? They have zero! The original rep also told me incorrect information such as it being a $200 cancellation fee after 3 days not $250 and the kw usage was different then what he quoted. Run from this company! They also said if I tried to cancel before it was resolved my power would be turned off because they cant or won't cancel the order and send me back with my previous energy company. ”
“ I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a plan saying there is no fees or additional charges or no minimal charges. I accepted because rates were very competitive. Only after I got my first bill I understood that they cheated me to get a plan which had TDCU charges separate from energy charges, that means, I have to pay more than double what I was told my plan charges will be. for example, i thought I agreed for 11.4c per kwh but I have to pay 24.37c per kwh because TDCU charges and taxes are billed separately on the same bill. ”
“ I give frontier a zero star rating prices are great but with that their services are horrible, customer service? There is no service, only time I ever can get a hold of them is when they disconnect my power. I myself work 16 to 17 hours a day always out of town for work their suppose to email me my bill but never got a email once just paid a 231.11 bill and their still charging trying to charge me another 285.00 because I've had no service with them in two months called customer service they told me my power would be on in 2 to 4 hours but still no power talked to a supervisor and he told me to call back tomorrow because my account was suspended but yet they still took my money and said my power would be on but again it's not, so pretty much they've stolen my money or robbed me whichever way you wanna see it as, so no I would not recommend this power company to anyone, be smart on who you give your account number to because you'll get scammed just like I did ”
“ Wish I saw this website and read the reviews before doing business with Frontier Utilities. If you visit the physical address Houston, they'll tell you to call instead.Submit a complaint to the president and CEO, James Hellus. No response. ”
“ I switched to frontier due to this was available in my area. It seemed to be a good choice. NO WAY first bill was 298 dollars. I am hardly home, lights hardly ever on, no kiddos righty now for the summer and yet here we again with a 278 bill. I did not go over the kilo watt usage yet still have a 85 extra dollars in some sort of fee. I dread my bill when my kids come home. I almost want to just get out of the contract. I have NEVER had to pay any type of extra fee with my previous utility companies. I called to ask questions and yet they were not helpful at all. I am a single mom and it is beyond ridiculous that I am having to struggle because of this bill. AC never set low because I am always cold so I am in awe ”
“ Frontier is the first billing institution I know that refuses to give clients a fixed due date. Payment dates change from month to month. I can't help but feel that this is done intentionally to confuse clients so they can charge the $25 disconnection fee. Goodness, the disconnection letter goes out on the due date. And don't even bother calling customer service, you are on hold for 30 to 45 minutes, and when you finally get an agent, they put you on hold to review your account and you get disconnected. Can't wait for the year to be over so I can switch service.I am telling everybody I know to stay away from Frontier Utilities ”
“ My bill tripled and I called to figure out what is going on. The wait time was long, but the representative that I talked to was quite pleasant. It became clear that the representative was not able to go "off-script" and was unable to help me. They said I have a smart meter and that there is a charge to get someone to check it. I asked to speak with a manager to see if they could send someone to check the smart reader. I was told that I was added to the queue and that someone would call me back. That didn't happen. After several hours, I called back to find out that being in the queue means a call back several days later. OK, that is fine, except for the fact that a manager never called me. At this point, I am almost at the end of my contract so I decided that they weren't worth fighting with and that I'd give in and pay the high rate until my contract ends. Like I said before the people that you get on the phone are nice enough but the internal policies are so horrible that niceness isn't going to cut it. Do NOT get these folks. If you EVER have a problem, it will be a nightmare and they will liekley charge you for it. ”
“ when my usage of energy keep low in winter, the price looks good. When the usage increase to 1000kwh. THEY CHARGE YOU DOUBLE!!!!. My bill in Aug turned to $220 and $100 for AEP, $ 120 for them. Don't use them! it's a trap. Even though you cancel it. the supplier would not disappear until two bill cycle. ”
“ Been here 7 years know how the game works. Let just say this company is awful. They say and show ya great rates then you sign up with them only to be ripped off. My 6.4 rate isnt happening its 10. Pay attention to fine print. This is the highest bill I have ever ever had and I have 9 more months with them. Dont use them go someplace else. Horrible misleading utility company. Horrible..... Take your business elsewhere. ”
“ Extremely dishonest for 1 year my utility Bill was the same down yo the penny 149.62 even when utilities were turned off for vacation,. ”
“ The worst experience I have ever had trying to purchase or sign up for anything. I was trying to switch from my current electricity provider to Frontier through centerpoint truecost but to my bewilderment, I received an e-mail that a deposit of $400 was required before they could sign me up. The e-mail went on to say that the decision was based on my credit risk which they indicated to be zero. I thought a risk of zero means no risk at all but they went on to write that their score was derived from Experian credit risk score that goes from a range of 1-999. See below."Thank you for your recent application with Frontier Utilities. We would like to take the opportunity to explain why a security deposit was required to establish service. Your application was processed by a scoring system that assigns numerical values to the various items of information considered by Frontier Utilities in evaluating an application. These values are based upon an analysis of a large number of customers and their historical information. The information you provided in your application did not score a sufficient number of points for approval without a security deposit. The decision was based on the following reasons:Your Tele-Riskscore: 0Date: 03/26/2020Scores range from a low of 1 to a high of 999.Score Reason(s): Insufficient credit history."I don't understand how someone with a FICO score of 848 out of 850 from Experian could have insufficient credit history. I signed up with a different company instantly without a deposit. ”
“ Short and fair: Beware of Frontier's handling of its online account signup promotions. If you use a date-valid promotion code, the application will go through while ignoring the code WITHOUT ANY WARNING. When you follow up, you'll spend hours on multiple calls - local & international - and you'll hear as many contradictory explanations to deny you the promotion as there are Frontier agents. It's a classic example of "how to lose customers' loyalty on day 1 of the relationship". In fairness, there is no cancellation fee, if you decide to keep looking without waiting for the end of the term. Regrettable. ”
“ Did not know this before I signed up for Frontier if I had of I would not had chosen them I was one day late and they send you a letter of disconnection notice charges you 20.00 for that and then chargers you late fee on top of that because I had missed the cut off I got charge $ 33.43 on top of my bill for being one day late I so glad that my contact is up with them this next month. The renewal is double to what I was paying so BYE BYE FRONTIER ”
“ If you have bad credit or low income, you will most likely be conned into their prepaid plan. You can expect that your payments must be at least $20 each time you make a payment. Not $10. Not $5. Even if you pay twice a day. You must pay $20 each time. Expect to pay at least $120 a month per every 200 square feet. You will not be able to speak to a rep in the US, and it is extremely difficult to explain anything not within their basic understanding of English and prewritten script. They do not give prepaid customers bills and you are given 24 hours or less notice by text (if your phone gets the text) of a disconnection the next day. You must have enough prepaid by Friday morning to get you through the weekend to Monday. If not, your utilities will be disconnected Friday morning. They will not hold disconnections despite medical conditions either. Bottom line, the less your income the larger your utility bill. ”
“ This company might have been good in 2017 but unfortunately I signed up with them Aug 2018 and it has been a nightmare. It makes me wonder if these reviews are false. I could not get a bill from them, they turned off my electricity, when I tried to phone to get everything sorted they have never been able to correct the problem. They would phone me saying they will get it all straight/sorted/corrected and I could never get in touch with the person who phoned me. Finally I went with a new company for my own sanity's sake. They have now turned it over to a collection agency. I find all of this extremely hard to believe from someone who has excellent credit and just wanted to pay their bill. I think they're going through some tough times and I would NEVER recommend this company. It's fine to make a mistake but have the skills to make it right and let the customer talk to someone who can actually problem solve. ”
“ They will promise to help you save. Its the fees they charge that get you. When u sign the contract with them. They know u cant switch without paying that very high cancellation fee. So they start with $20 fees here $6 there before you know it. You are paying an average of $34-$96 in fees more every month on top of your electric usage ”
“ I use gas for my heat. So, for 5-6 months out of the year I do not use gas. However, they hit me with a supplier charge of 9.95 every month when they did not even supply me with gas services. They make it very easy to switch to them with a low rate but they get you elsewhere. Customer service was horrible. They were like robots. You ask to speak to a manager and they state, "let me see if I have someone" How do you not know? Because you are transferred into a queue. But I guess at this point they were not worried about who I needed to talk to because they got 50.00 from me for supplying me with nothing. The right thing to have done was to at least meet half way and provide a good customer service solution. ”
“ The first 12 months we had a great rate, then we found out what they do to make money. They said they notified us by USPS mail about the contract expiration. I wasn't emailed or called about the contract expiring, so they billed me the out of contract rate for a month at +$400 (my bill is usually 170 or less). I called to see if they would correct it, and they would not. I was offered a small deduction, but they wanted me to sign a new contract. The new contract would increase my bill by $85/mo. I refused to sign any new contract. New customers get the really nice prices listed on their website. Existing customers are not offered anything close to the pricing for new customers. Now, they will get nothing from me. No one really cared about keeping me there, including multiple account managers. It took me 5 minutes to switch companies. ”
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