Green Mountain Energy - Company Information

“  I was initiall impressed with their pricing but I guess that's suppose to make up for their incompetent staff. I switched from Dynawatt and upon dealing with Green Mountain Energy I decided to switch back I was still within my grace period. After telling them I wanted to switch back, Green Mountain Energy put in move out request and had my electricity disconnected!! And They claim to have no idea how this happened!! Couldn't turn electric same day, over $250 food ruined not including medications. And all due to their error, I was told by many supervisors a rush priority order had been sent but when I called Oncor I was told nothing was submitted. This company seems fishy... I am so glad I switched back, hate I had to experience there poor service. I would rate them 0 if I could ”

“  1. some months, no bill would arrive. I have never had issues with any other of my monthly bills, so not a postmaster issue. Customer service was horrible as they would tell me each time I called to complain that they would "fix the problem" - then I would not get a bill and then a cancellation notice. After three times battling them over this, I switched companies. I strongly urge folks to avoid this company until they get their act together on billing and customer service. There are MANY CHOICES OUT THERE!! ”

“  i first heard about this company b/c of a rep coming to my door, was told how great the company was about how there is no fees associated with changing companies if i was for me to call him personally. my first bill came and i was immediately surprised when i opened my bill to find out that i had been charged a fee to change providers. I tried to call the guy surprise, surprise no answer. So i decided to call the company and there i talked to a lady and was told that he was miss informed and that i would have to pay i am a really mellow person , so reluctantly i paid the company . I was told that i would be paying $75 with no fee for payment. I continued for a few months paying my bills on time , but his past month could not pay on time so i asked for an extension they gave me one but i go to check my bill online and to my surprise not only was my last payment not posted but the initial payment i sent for the $75 was not showing up as $75 but as $69. i called the company and demanded to know why i was not credited the full amount and why my previous payment was not shown. The person i talked to said that the difference in the charges was a fee, and that it will be showing the payment today , and on top of that they were putting a lock on our meter so we cannot change company till we pay them everything it says we owe them witch is almost 200 over what my bills actually says, till it shows all my payments. i rechecked the online site after i talked to the lady and miraculously the payment appeared it really made me wonder if i had not called would it have showed on my online statement or not. DO NOT TRUST THIS COMPANY !!!!!!!!!!!! ”

“  Let me first say, I've always been a fan of Green Mountain. I think that keeping the world green - especially through energy is a great agenda! Customer Service is number 1 in my book regardless of price. I hadn't received a bill in over two months, spoke to and emailed several customer support agents to ask where the bill was. I checked my online account continually but still have a $0 balance for over 50 days. When I finally got the invoice there were two bills combined into one due in the same amount of time as if the bills were on time. This was over the months of November and December so you can only imagine the price of winter heat for 2 months. After an hour long conversation with customer service they told me it was MY fault for not just paying to my account without a bill, which would create a "credit". And would not change the due date of either bill without setting up a payment plan that would require me paying every 5 days. There was no responsibility of wrong doing on the part of Customer Service for not sending me a bill - the blame was placed solely on me.Customer service was very friendly, but completely unhelpful. No special offers, no loyalty even though I have paid my bill on time for 2 years at separate residences. Needless to say I will not be staying with Green Mountain and will be very very hesitant to return or recommend to people living in Texas ”

“  I was checking rates since my contract would be up at the end of next month. I did an online inquiry for rates and an order was placed. Nowhere did it ask when I wanted this to happen or even what my rate would be. I called and they told me it wasn't approved or denied yet so they couldn't cancel. Call back in a couple of hours. I did that and find that service order was already sent to AEP to transfer service today! Can't cancel it until they process and change service. Then they can switch me back to my old provider. Lady told me that happens often. So I called my current provider and they said that it happens frequently with this company. So now I get to endure drama because I was checking rates! Never again! Beware of this company. Way shady if you ask me. ”

“  This company is not truthful. I was hit with a huge balloon payment after signing up for the levelized billing. BEWARE! ”

“  Switched without my consent. The sales person at the grocery store assured me that they would call me with more info. Instead I was told by my old provider when I called in that my service had switched. Luckily I was no longer under contract or I would have gotten an early disconnect fee. Spent close to 10 hours on the phone trying to figure out what happened and trying to have the switch undone with no luck. Just read the reviews. Horrible HORRIBLE company. Buyer beware!! ”

“  I am a big supporter of a clean environment, which is why I chose Green Mountain for my business. Things went great until it was time to disconnect. I called them on the last day I was leasing the building and told them I wanted to shut my service down. They said they would do it. A few weeks later, I received a bill for several days after that. When I talked to them on the phone, they claimed that I never called them in the first place. I tried to talk to supervisors and everything else, but nothing would fix the problem. I asked "what if I just refuse to pay it out of a sense of justice." The responded that they would mess up my credit. Well, now here I am about to hand over money to them that they don't deserve. I feel like I am being robbed. ”

“  If you are struggling to pay your bills each month, green mountain energy is not for you. If you need to change your due date, they cannot do it. They will advise you to call the service provider in your area and ask if they can come out and read your meter around the time you'd like to receive your bill each month. Good luck with that......Also, If you are unable to pay your balance in full, they will set you up on a defferred payment plan. But, You must make a 25% down-payment from your current bill in order to be placed on the deferred payment plan. And, if for any reason, death, flood, etc......, a few months later, you need to redo your payment arrangement, YOU ARE NOT ALLOWED! They will only accept a new payment plan 60 days after you have defaulted on your current payment plan. Which means, you will be required to PAY YOUR BALANCE IN FULL or you will be DISCONNECTED!Get the facts, research it, confirm it, and Good Luck......... ”

“  Green Mountain Energy is a scammer and a terrible provider. Their rates are a scam.I pay my bills every month, but if I'm late 1 day Green Mountain Energy charges $20. The rates they advertise are low because they depend on charging customers extra fees for no reason. They allow very little time between sending the bill and the due date for payment. By the time I get the bill, I have only few days to make the payment. Their rates end up being 25% higher due to late billing, early due dates and consequently extra charges.Green Mountain Energy is a terrible provider. I am switching after only 6 months. I can't wait to get rid of Green Mountain Energy. ”

“  My grandmother is with Green Mountain... 73yr old lady with a heart disease in and hospital... so I happen to check her mail to help with bills and I came across a $1300 disconnection light bill... so I contacted them ASAP to see if there was anything to stop the disconnection. Talked to an agent she said no...no payment plan...but I could get a 7 day extension to come up with$1300... they gave me a million churches that will help pay bills which none aid thy did... I called about 10 times begging for a deferred payment plan...they said NO EACH AND EVERY REP I TALKED TOO.. so I tired to get a new company at the last minute and I was told there tch hold on the account.... read about switch holds it stated you must be offered a payment plan Green Mountain denied us from a payment plan... What is left to do? ”

“  This company gives you a false belief that you will receive a 100 dollar visa gift card but they fail to explain all the red tape and numerous ways to avoid giving you that gift card. Best to get out before your promotion ends because your price will almost double. ”

“  Green Mountain Energy has very poor customer service and takes advantage of their customers. I would not recommend them to anyone and urge their customers to switch. ”

“  Really overall is quite good. The question is "do
you want to may significantly more for green
energy, and better service?" If yes, it's a good
buy. If no, then it is over priced ”

“  Do not recommend. Had issues regarding a bill and they told us that they were not responsible (even though they were the ones doing the billing). We basically got caught between two major companies (Oncor and Green Mountain). Oncor finally did accept responsibility in the way everything was handled. Green Mountain continued to maintain that they had done nothing wrong. We are currently getting ready to switch companies. ”

“  I had green mountain for about a year my apartment and then the house we bought. I recently switched away for a better rate after my contract was up. Overall, they're alright, I know there are much worse out there. They serve renewable energy, so that's a plus, but the rate was higher than other renewable plans here in Houston. I ordered Green Mountain from White Fence, that was a disaster, but it wasn't Green Mountain's fault other than they allow themselves to be listed on that site (that's a whole 'nother story). Any time I called them, they were nice and they have good customer service. I do wish they would allow you to select your own username, I could never remember the stupid set of numbers that I had for a username and i had to call them each month to pay my bill. ”

“  Don't get in this company trap by his name.They
will give you a wrong bill all the time..Customer service sucks..As bad as Reliant ”

“  I was a Green Mountain customer since October 2006. Signed up for a 2yr contract with fixed rate. Recently my credit card expired, so I called them with the new expiration date. They failed to update the acct information and charged me a $24 late fee.Also, noticed that my rate had jumped to 16.7 c/KWH. When I questioned their Cust Service Supervisor, why my rate was so much higher than a new customer rate of 10.2? Bernani said once my 2yr contract expired, they applied the current market rate. I protested saying that they should offer the same rate to loyal long term customers as new ones. He said that they had sent my emails about the rate (must have been deleted along with the ones on how they were saving the environment). However I could now sign me up to a new plan.I declined and said I would find a new provider (you should too). ”

“  I had high hopes when I signed up with Green Mountain only to have them disconnect me after one month. Here's what I found1. They are slow to credit your account often taking as long as 20 working days. Although their online statement says that they have credited your account, they don't actually do it. Go figure!2. The second month I signed up I paid my statement online. I might have typed in a wrong account number but in any case they responded mid-month with a disconnect notice. I quickly went online and paid the bill only to have my power disconnected the next day. When I called them to reconnect I mentioned I had paid my bill the night before. Their response was that I needed to call them as well. However, no mention of this was made either on my statement or on the notice I received. What's baffling is that the company didn't bother to call me a give me a heads up before pulling the plug. What a warm welcome from Green Mountain! ”

“  I have been A GME customer for over 2 years, but only because I haven't had time to research and find someone better. I am a single mom, working 2 jobs to make ends meet and usually pay a few days late because of the way my pay period falls. The due date is any where between the 29th of the month and the 2nd of following month. In addition to paying a late fee, they also charge a $20 fee, not for disconnection but just to send you a notice of disconnection... Which is sent by first class mail. For example, my bill was due on October 30th (the previous bill was due October 1st). I paid the bill on November 6th and 3 days later I received a disconnection notice adding $20 to my next bill on top of a almost $10 late fee. Now, I realize that to avoid Any fees my bill should be paid on time but that is just not possible sometimes. I am not disputing passing a late fee. You pay late, you are penalized I get that. My problem is #1 the fluctuating due date and #2 the fact that Any day after the due date they can send you a disconnect notice adding $20 to your next bill. I just got off the phone with CS and while the rep did waive the disconnect fee this one time, informed me that they can send a disconnect notice ANY TIME after the sure date. So if you're bill is due on the first and it's not paid on that day, you may get a disconnect notice a few days later. There is absolutely no grace period and with the fluctuating due dates, the Only way to avoid paying a late fee PLUS disconnect notice fee is to pay on our before the due date. I find this to be ridiculous. This is the only company I have ever dealt with that has no grace period. I work at a utility company and our due date is the same every month as well as the disconnection date. I will now take the time to do some research and see about finding a more customer friendly energy company. ”