Green Mountain Energy - Company Information

“  They are the absolute worst company for energy ever. I have used multiple providers over the years and I have never encountered such a horrible company. The custome service is atrocious and they will steal money from you at every turn. They charged me over six months of energy for an apartment that was not mine and refused to repay the money they stole from me. They launches an investigation but couldn't find the proof when I asked to see it. The same thing happened to other people in my paper meant complex as well. Don't trust these people or you will regret it! ”

“  This has to be the most incompetent, unworthy energy company around. There customer service is the worst and they will actually shut off your service for $29.00!! It is guaranteed they will not be in business or bought out within 5years. QUOTE MY WORDS!! ”

“  We had the worst experience with Green Mountain Energy. Our rates were through the roof, constantly changing. It was impossible to keep up with. $0.17 per kWh on our last bill was enough for us to consider other providers. Customer Service from Green Mountain was terrible. Completely unintelligible, and no interest in helping understand our bill. We tried to pay our bill via the phone and there was an error with processing. Instead of calling us back to let us know our service would be disconnected, they just disconnected our service with no warning. When we called back, we were told we had to pay a $20 late fee AND a $15 reconnect fee. Instead of reconnecting, we signed up with TXU and had electricity within minutes and a flat fixed rate that, in looking at our usage, saves us nearly $100 per month. We will never use Green Mountain Energy again and certainly wouldn't recommend anyone to do so. If you are into them for their use of green power, just note that the other providers offer those options as well. ”

“  Six months after signing up on line with Green Mountain and choosing the convenience of autopay, my daughter was contacted by her apartment complex that she owed over $500 in electric charges. Green Mountain had been billing her account for the wrong apartment. When they were contacted, the rude customer service agents, who really did not give a s____, told my daughter it was her fault and refused to refund the payments pulled from her account for the first 6 months. I contacted them personally and was told there is nothing we could do about it and that they would not refund a dime. In my neighborhood we call that grand theft.Do not do business with this company, they are frauds and will rip you off. ”

“  This company rips people off for no reason. I called them days in advance to allow them to give me an extension on my payment. They said it was completely fine and for me to call back at the agreed date. No additional charges will be added, since an agreement was made. Once calling back to pay my bill, I was told they added a fee of $4.00 PLUS a $20.00 fee for mailing a letter out advising of my late payment. WTF? A $20.00 fee for a letter? This is ridiculous. I never noticed my monthly bills and never took the time to open any of my prior bills. I wonder how many other people are being charged this fee! Customer service and their supervisor were unwilling to refund any fees, because no messages were left on my account. So because THEIR employee's DID NOT type in NOTES correctly, no fee can be waived. Their response, "Unfortunately, these fees are accurate, and we cannot waive any fee since no messages were left on your account. I'm terribly sorry about this, but anything else we can help you with today?"I guess their employee's never make mistakes..Chose your electric provider wisely! ”

“  My service was interupted and I was told it would be restored in 5 hours took 36 hours to restore service. I called 7 times got hung up on 3 times. Finally got a manager who was extremely unsympathetic.I wouldn't recommend this provider to my worst enemy. This company should be boycotted from the state of Texas. ”

“  I'll keep this short and sweet. Here are the numbers from my last bill:17.6 cents per/kwh (Yes you read that correctly, it was 13.7 last month but I intentionally used less energy this month. In doing so, and because I didn't use 1000 kwh, they increased my rate 4 cents/kwh. Angry yet? Yeah I was too, but I'll continue cause it gets better.)$112.73 - Base charges and electricity used$20.00 - "Disconnect Notice Processing Fee"$25.00 - "Disconnect Order Processing Fee"$15.00 - "Reconnect Order Processing Fee"$10.82 - "Adjust - Late Payment Penalty"$20.00 - "Disconnect Notice Processing Fee"That's $90.82 (nearly as much as my entire bill) in "fees"...Now, if you call and ask about the fees, you'll get what everyone else here has already explained...shitty service, excuses, poor treatment, hang ups, and lots of anxiety. Do yourself a favor, stay as far away from Green Mountain as possible. They are as shady as they come. ”

“  I have never in the last 6 years of paying my own electricity had to speak with a company after signing up with them. I had Green Mountain for 6 months and spoke with them close to 20 times. As soon as I signed up for their services I also enrolled in automatic bill pay and even received a confirmation email. Three months later, my power gets shut off due to non-payment and I had an unpaid balance of almost $500. I live in a 658sqft apartment. That is unheard of. I had to get on a payment plan at that point to pay my balance off. I signed up AGAIN for automatic bill pay thinking maybe I set it up wrong the first time (even though EVERY bill of mine is set up as auto draft, and I have never had any problems). And AGAIN I get a notice saying that my services are going to be shut up due to non-payment. This happened 3-4 times. Each month my bill was averaging around $150-$200. FOR A 658SQFT APARTMENT. Every time I called to speak with customer service, they were rude, uneducated, and tacky. I called to get a late payment taken off my bill (because I had tried setting up the auto draft several times, and it was their system having the issues), and a SUPERVISOR told me "well you have already switched services, what do you expect me to do for you." I switched to Reliant last month and my bill was $75. It makes me sick that I stayed with them as long as I did. But once they got me locked into the payment plan for the $500 invoice, I had to stay. I tried switching as soon as that happened, and Reliant said Green Mountain had placed a hold on my account until the balance was paid off. STAY AWAY PEOPLE. Seriously. Biggest nightmare and so much wasted money. ”

“  We've been faithful GME customers for quite a while. A few months ago our electric bill more than doubled. We couldn't figure out the problem, called several maintenance and repair companies out to check our AC and other appliances but they were all good. When we mentioned this to our neighbor they asked if we had GME for our electric co. We replied yes and they told us GME have moved them from a set rate to a month to month plan with no notice and the same thing happened to them. I immediately called them and after a representative took 30 minutes to figure out that they had moved us to month to month and our rate was 17+ cents per Kilo! No notice was ever sent to us and we keep meticulous records. I asked for a supervisor and after a 20 minute wait a supervisor identifying himself as Sergio took the call. I explained the situation he quickly told me the bills we were sent were correct, we needed to be more responsible in managing our bills as he was with his bills, and that there was nothing he could do for me. I asked for a manager and Sergio told me he couldn't give me a manager name nor get a manager on the line. I asked why I need to wait for a callback he said their managers were busy doing other things. Well, needless to say I've received no call from a manager.It's interesting to note all of the small reposes from the GME employees in these reviews. None of them say anything but call us so we can investigate! Hello, that's what I was trying to do. They do not care about the customer and they'd rather steal or price gauge you and have you leave than take care to keep good customers. ”

“  I moved into Texas recently..and ordered for connection with this company.They were supposed to put connection at my home last week but they did not turned up..even no calls,no mails When i called they said there is some identity concerns and call equifax...i called equifax and they confirmed..there's no issues with my profile and never ever i had issues as per them..my account been never freezed..and provided me a number where green mountain can call and check the same.I passed on the number to these guys.....still they did not call and everytime they say me same answer...their IVR menu itself is worst and customer care is worst they never respond u on time..never return back call...unneccsarily torture you menatlly...i am exhauseted and finally cancelled my plan to go ahead with them.,I would recommend everyone avoid this company.....they do not know customer service....and never ever follow their committments,never return call even they say they will call. never ever gonna with this company in future.neither gonna recommend ”

“  I've been with Green Mountain for almost 8 years, never complained about higher rates because I felt the trade off was worth it. However, being overcharged for months and not even trying to reach us directly is in my opinion their way of stealing!!! This is the kind of treatment we get for being loyal, good paying customers. My bill more than doubled and they were going to continue to have us pay sky high rates while they sit quietly. If you claim to help the environment, how about helping the hard working families that support your efforts. Your Customer Service staff were rude and don't give a flip about customers including the supervisor I spoke with. I don't care if there are notifications sent on the bills, you still have a responsibility as a service provider to ensure your customers aren't overcharged. Pathetic!!! ”

“  This is the worse experience I've ever had with any utility company in the 18 years that I have been with . I have only been with this company for 9 months and boy was it a beating dealing with all the departments of this company.On three different occasions I was told that I haven't paid my bill, one of those times my electric was shut off over night due to non payment. In actuallity I did in fact make my payment but somehow it was sent to another account, from what Green Mountain Energy told me. I went back and forth for bout 3 weeks with Green Mountain Energy and my Bank of America(tracking department) several hours on the phone and couple of faxes and emails until finally Green Mountain energy found the funds I had paid. ALL OF THIS WAS GREEN MOUNTAIN ENERGY MISTAKES. All the funds were taking from my Bank account from Green Mountain energy on all three ocassions. On the last occasion which just happened today, again they're saying i haven't sent my last payment to them. I haven't had them as my utility company for the past 2 months andagain the same thing is happening. I've spoke with 2 customer service reps, one which was very rude, and a supervisor, was told it would go to collections.if i didnt resolve this matter. I told them there's no matter to solve on my end, you need to solve the matter on your end. ”

“  poor! i will not recommend this provider! ”

“  I should have stayed with TXU. I switched over to green mountain because some door to door guy convinced me that I could get a better rate, and I loved the fact that I'd be saving the environment. He asked to see my current bill and noticed that my rate was at 11 cents/kWh and he could get it down to 9 cents and that I could keep that rate. Over the next few months, I did not notice but my rate jumped all the way up to 16 cents/kWh! Please don't fall for the same thing they promised me! ”

“  We joined Green Mountain close to two years ago. Our bill has jumped from the $150-180 area in the past two months to the $270 area on average. Funny, this happened while my wife and I were gone for 6 of the 8 weeks of July and August. I was also gone for another 10 days this month and the bill is tracking the same. This seems irregular to me as we turn off our air, unplug appliances etc and perhaps they are so GREEN they are charging us for other's usage - making sure everyone gets the same treatment even though we have used a fraction of the energy. Very sad and we are planning on getting rid of them as soon as we can. ”

“  This is the worst company with poor customer service and billing is worst, I used green mountain for 6 months and had lots of billing issues so I changed to Reliant which so far I like it. ”

“  Recently my wife and I noticed that our bills have gone from $60 a month to $150 a month for no reason. All we can guess is that because it's a Texas summer they raise their rates because they know people are forced to use more A/C. We live in a small apartment and aren't using any more energy than we did during the winter, yet we're paying double. This company is a ripoff to the highest degree and they're never clear about what they're charging or what you'll be expected to pay. This is horrible customer service and sticking it to people who are struggling enough to get by. Very disappointing and dishonest. ”

“  I signed up with GME because of the low prices and green energy. I paid my first bill and it was a great amount and no hassles. For my second bill, I got laid off and had trouble paying it. Just for them to send you a letter to tell you they will disconnect in a couple of weeks is a "Processing Fee Notice" of $20 plus additional late fees added. I was able to find another job and pay my past due balance but because I paid it close to the "disconnect" date they charged me a "Disconnect Order" fee $25.00 and a "Reconnect Order" fee $15.00. (my service was never shut off).This company may offer great rates but they make up for it in Fees. I paid my bill in good faith but could not keep up with their fees. $20 just to send you a late notice? God forbid you ever get behind with this company, they have no compassion and will not work with you. Make sure to get rep ID #'s. They also conveniently forget to input conversations and agreements in the system. I am making it my mission to inform people of how horrible this company is and I will not stop until I have told as many people as possible. Thank you. ”

“  These people seem to think that we owe them something. I ordered my free nest and was told I'd have it within 7 to 10 business days. 7 to 10 business days later, I get a notice stating that it would take 45 days. I call and they tell me 30 to 60 days. I tried calling the number listed on the website as this is the number allegedly for corporate offices. To my surprise and dismay, the number is bogus. In the meantime they increased my rates before I even get my free nest. They email me back telling me to call Nest, I did and Nest tells me that I need shipping or order info. I call Green Mountain and they tell me that they won't give me the info until my contract takes effect. Hello? My contract took effect the second they increased my rates. This constitutes fraud. I'm calling my attorney to file a suit against them. I'm also going to file a formal complaint with the Public Utilities Commission of Texas. They chose the wrong guy to pick a fight with. Their customer service is a joke. Their customer avoidance department is spot on flawless. ”

“  if i could give a 0 out of 10 i would... every time i go to my local grocery store i have to run to get away from them trying to sell me service at the entrance. my kids are both in the basket screaming one day and this lady will not leave me alone. my service with txu is about to run out so i figured id go check it out. i asked for a pamplet to look them up online as i didnt have time to fill out the form she showed me because my kids were having a fit but she refused to give me the pamplet. she then asked my name and started filling out the form with my name even though i told her i didnt want to. so she gets to the part where they ask for your social and i refused. she got pretty aggravated with me when i kept refusing because i knew that she was filling out an application or else she wouldnt need my social. i kept refusing and she was getting more mad. finally she left me alone and gave me a slip showing what i filled out and i left... a few weeks later i get a denial letter in the mail stating that they needed more info from me to complete my application -_- ... not to mention i have been with txu for a year paying .8 per kw and green mountain was .10 per kw and the price wasnt locked in for any amount of time. she had even set up a switch date to switch over my service without my permission. they are a scam and next time i go by the table and she tries to flag me down im going to be rude and keep walking. ”