Green Mountain Energy - Company Information

“  wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notie lol thank you green mountain for not keeping your word when we speak ”

“  I signed up for one of the low rate 3 or 6 month contracts that entice people to switch providers, and I wanted to try out Green Mountain Energy. The energy facts label stated the term was for "3 Months". My service began on April 30, and somehow my guaranteed rate ended on July 7. I received 2 months and a week of a guaranteed rate. My final bill was a 30-40% increase in cost. When I called to discuss the issue with their customer service, I was hung up on the first time only a few minutes into the conversation. I called back again, and after the customer service representative told me the only thing she could do was sign me up for another plan and contract term, I asked to speak to a supervisor. She sends me to the supervisor queue where I wait on hold for about ten minutes before the phone ringing once and me getting disconnected again. I decided to attempt to resolve this through email communication since their customer service department is only open when most people are working and I can't sit on the phone with them for 2 hours to resolve the issue. After numerous emails back and forth with the customer service representative, who is generally slow to respond, I ask for my case to be forwarded to a supervisor again. The representative told me I would be called within 48 hours by a supervisor. I have yet to be called and it is past 48 hours. While most electric providers provide calendar month contract terms based on the words on the energy facts label, Green Mountain Energy's Terms of Service state that "The regular monthly billing period for each ESI ID is established by your transmission and distribution service provider ("TDSP") based on their meter read schedule." All other providers I have used provide guaranteed rates based on calendar months regardless of how many billing cycles may be present in that time frame. A 3 month guaranteed contract may have 4 bills due to billing cycles being offset. Based on what Green Mountain feels their contract states, which is not clearly outlined between the EFL and TOS, They only provide guaranteed rates for the full contract term noted on the EFL for 3% of their customers. The remaining 97% are getting less than the term noted on their EFL. They claim this is not deceptive, but it is not adequately explained to the consumer. Their customer service doesn't seem to care either. ”

“  I had green mountain for a year. When my contract ran out they told me not to worry that their month to month rate never went above 10 cents per kWh. That was true for a month or two... then it went up to 12... then 14... i called and they refused to give me a lower rate. When I canceled service and switched to TXU at a rate of 9.9 cents per kWh they billed me for 6 days since the previous statement at 16 cents/kWh. DOUBLE what TXU was saying the rate was.... and Green Mountain charged me a full month's connection fees for 6 days.. the customer service agent refused to do anything and kept saying its based on the daily rate but then she had no way of telling me what the current daily rate was or what is was yesterday... TOTAL SCAM! Stay away! ”

“  After you sign a contract with Green Mountain you should expect your Terms of Service in the mail. Make sure to read over the Non-Recurring Fees and Charges on page 2.$5.95 if you choose to pay your bill by telephone$5.00 per bill period for copies of billing records...$20.00 for EACH disconnection and termination notice we send you.$5.00 each time we call you to remind you your payment is due.and so on....I've never been with a electric company that charges for so many reasons! ”

“  This company is beyond horrible. Expect to be on hold for >one hour. This could be a wish on their end for folks to give up and disconnect. I had an order to discontinue service - found out I needed to extend the service for 5 additional days. This took 2 1/2 hours on the phone to accomplish - just found out they never discontinued the service and 7 weeks later they are still charging me. I've been on hold for 20 minutes trying to resolve - do not work with this company. ”

“  I was forced to get Green Mountain Energy by my landlord, and it is terrible. I get misdirected email from other power companies, tons of spammy email, and charges piled upon charges. In nine months of service, I was late with a payment once, because I had been traveling. I paid ten days late, but they had already mailed me a disconnection notice, along with a huge additional fee I was forced to pay. They explained, though it NEVER showed up in any paperwork ahead of time, that they count not from the due date, but from the day they mail the bill, which is ridiculous. I have never been with a company that is both so lackadaisical in their own affairs and so punitive when it comes to mine. If you can avoid them, do it! ”

“  Don't bother to try to enroll, GME is completely incapable of making it happen -- although they will keep you on hold forever and tell you they are working on a solution to a "problem with the utility." Ask enough questions and you will find out it is actually a problem with GME's system that they have no idea how to solve. Thanks for the time and money wasted trying to sign up with your atrocious company, GME. Wish I could give negative "bulbs" on the rating scales. ”

“  We had our barn changed over to GME. Our bills were TWICE what they were before switching, even though we reduced the amount of electric powered items in the barn. We had a re-read of our meter and said it was "just high useage". WORST company customer service I have ever seen! DO NOT BE FOOLED!! THEY RIP YOU OFF, then threaten you if you want to change service! ”

“  I've been with Green Mountain for almost 1 year now and I am about to close my account. This company does not honor their promotions. When I signed up, I was informed that after 3 months, I would get a $100 gift card. It has been 1 year now and I still have not received the gift card. They come up with all kinds of excuses when I email and call about the gift card. Also, I had an auto-pay mixed up with my account and they charged me all kinds of fee. They didn't informed me of the mixed up until the next billing statement, by then all the fees were charged. When I called them to correct the problem, I was on hold for 30 mins before I could speak with a representative. After the situation was corrected, the fees were credited to my account but that didn't help that I wasted so much of my time. Never again with this company. They are expensive and dishonest! ”

“  They do not respond to emails and the phone never rings to customer service. I am always getting a recording about high call volume. Also, the rates have not decreased from my previous carrier as promised when I signed up. ”

“  Green Mountain Energy shut off my daughter's power after she had been living in her apartment for one month. They stated they need confirmation from her apartment complex. The apartment managers sent it twice. Green Mountain denied receiving the fax and my daughter has been without power for a week. F-U- Green Mountain Energy you are the worst!!! Do not use them - they are liars. I would give you a zero if I could...losers!! ”

“  I signed up for Green Mountain Energy a few weeks ago and it's been nothing but headaches. I've had to call them 4 times and each time the phone wait is at least 15-25 minutes, then when you get a person they just put you on hold. It's a horrible company that clearly won't hire enough people and they'd prefer to just make their customers wait. Overall the worst customer experience I've had of any company, and compared to time Warner, that's saying a lot. ”

“  I would have given them less than 1 stars if it was possible. Do not make the mistake of signing up with them. I wish I had checked their reviews on yelp before I tried to sign up. I signed up for a new account online, received an order confirmation and an enrollment email. On my move in date, I tried to call them to see if my service was activated since I would pay hefty fines at my apartment complex. I spent 5 hours on the phone with them, talking to all possible levels and departments to no avail. Everyone gave me a different answer to if my account was active or not. I ended up signing up with another provider after I went through 2 cycles of searching for an account and enrollment. Would not recommend this provider to anyone, complete waste of time. ”

“  We've had Green Mountain for 8 YEARS and ive NEVER been so UNSATISFIED as I am RIGHT NOW!!! the variable average billing is a JOKE!!!! I get a call today to inform me we OWE $700 because over a YEAR we didnt pay total bill BUT I have copies of NEGATIVE balance bills because we OVER paid our average monthly amount! Instead of sending me a NEGATIVE balance how about you TELL ME we have a balance racking up!!! NOT EVER referring this company! ”

“  Been with this company for 10 years. At the 10 year mark they jacked my bill up 3 times more than usual with no warning. DO NOT USE THIS COMPANY!!!! Did the calculations against a friend of mines bill and figured out these assclowns have gotten me for thousands. Its my fault for not keeping up with the current rates and now the bills are so high they cant be ignored. If you pick this company after all these reviews you deserve what you get. ”

“  We have a 700 sq. ft. apartment. There are only 2 of us living here. We were out of town and had our air turned off for a week and a half in december. And our bill is $206. Yes, $206. Will be switching companies and hope this one goes out of business. ”

“  Green???? There is nothing GREEN about this company. The customer service is ridiculous. I have never had any issue with any company, I don't even write reviews but this company deserves to be eliminated. There is no way I would recommend it to anyone. There has been an issue on my bill for the last 3 months and they still can't help, the supervisors blame each other. F This I'm switching. ”

“  Cannot tell you all the bad you will experience if you sign up with this company.
Cant wait till end of Feb. NO MORE bull from these greedy, un polite, greedy ...oh did I say greedy. ”

“  I was a VERY loyal customer of GME for 14 months. I moved and chose to go with a new power company because my rates went up when I was changed to a month to month plan (without being informed). I called in to customer service and had my power scheduled to be shut off on December 2, 2013. They told me I was scheduled and then the phone was disconnected. I tried to call back several times and was transferred AND hung up on every time. On December 30th I got a statement for the ENTIRE month of December. When I called to ask they stated that in their records its stated that yes I requested the disconnect but since the call was disconnected it wasn't processed. Seriously? I was moving, why would I keep paying for the lights in a place I wasn't living anymore? How did I know it was scheduled for that day if I wasn't told? Did I make that all up? Apparently so, because they sent my claim to the disputing department. They called me today and informed me that I was responsible for the 70 some odd dollars for the light bill. For the empty apartment I hadn't lived in for a month. All because they hung up on me? I don't think so Green Mountain Energy. This is a terrible company with crap for service. If you're into being lied to, called a liar, and being overcharged you're picking a winner with Green Mountain. I'll tell everyone I know to steer clear of this company. Dirty rotten thieves. ”

“  Used from July to Dec 2013..DO NOT USE GREEN MOUNTAIN ENERGY UNDER ANY CIRCUMSTANCES!! I was suckered in because it was the only one offered by my apartment complex. If that is the case...look for an apartment someplace else. Seriously...my first bill was low, then I started getting $300 dollar bills on a 800 square foot apartment! Then they wouldn't cut off my service, even after several emails! Use them at your peril!! ”