Green Mountain Energy - Company Information

“  Signed up for a year contract when I bought my condo. After a year the contract automatically changed to a month to month rate (evidently I was suppose to renew to another yearly rate) My monthly bill on my small one bedroom condo went from $70/month to $250/month after numerous phone calls over a 7 month period trying to figure out why my rate was so high one of the sales people admitted to me that I was on a month to month rate and if I wanted it to go back to the lower rate I needed to sign another 1 year contract. Not with this company!!!!!!!!!! Scammers!!!! ”

“  I contacted PUC because I received a letter from Green Mountain Energy stating my credit card had expired and thank you choosing their Service. I had not switched providers and had not had their service for over 5 years. GME would not speak to me because the letter was addressed to my daughter who moved 5 years ago, My provider said my account was intact. PUC thinks it may be a Credit Card scam. ”

“  I have been a Green Mountain Energy client for about +/- 2yrs. It wasn't until recently that I delved into the MINUTE DETAILS of my bill to notice I have been charged LATE FEES for not paying by THEIR GIVE DUE DATE, which IS NOT THE SAME DATE EVERY MONTH. Additionally, GME is not even allowing for any kind of grace period for making payment. So, if I pay 1day beyond their FLUCTUATING DUE DATE, THEY ARE CHARGING ME A LATE FEE THE FOLLOWING MONTH!!In my opinion, that is a HORRIBLE way to do business, an extremely POOR way to treat a client, and I will absolutely be taking MY BUSINESS elsewhere!! *livid* I know NO ONE who would PURPOSEFULLY sign up for this horrible customer service!!Therefore, I am giving GME poor reviews across the board. Obviously, there was ZERO mention to me in the set up/order process to NOTIFY ME of ANY GUIDELINES FOR MONTHLY LATE CHARGES BASED ON A MOVING MONTHLY DUE DATE, and I WILL NOT recommend this energy company to anyone!!STAY FAR AWAY... I only use about $56 a month in energy ($0.073 kwh), and my bill is consistently +$100 a month with all their fees... Trust me... LOOK ELSEWHERE FOR YOUR ENERGY SUPPLIER !!!I now rank GME up there with TXU and Reliant for over-charging and poor client services... Way to make yourselves successful, GME!! ”

“  Worst company I have ever dealt with. I have been a customer for almost two years with constant increases in prices for electricity. They refuse to answer questions regarding their "so-called green savings" low cost electricity as the prices they charge are higher and higher.
They lack integrity, honesty, and have never offered reasonable costs for electricity.
I am currently looking elsewhere. My advice to new customers - STAY AWAY!!!! ”

“  tried to call them several times and kept getting bounced around departments. ”

“  They have hidden fees and the delivery charge is half the price of your usage. If your usage is $50, the delivery fee is $25, if your usage is $100, your fee is $50 etc.
You cannot even mention anything about what other plans they have (they do not tell you the rates or any other available plans and just sign you up) or they hit you with a $150 cancellation fee, although you are not cancelling and simply switching plans. They default you to their "water saving plan" which is expensive simply because of their jacked up delivery fees.
Imagine if time warner or At&t made you pay their cancellation fee when you wanted to switch to a different speed or sprint charged their fee when you switched phones.

STAY AWAY, there are thousands of reviews out there and none are above 1star in the recent years. Don't let the reviews from earlier than 2015 or their employees writing reviews fool you ”

“  Since my month-to-month rate has tripled to .20 cents a kilowatt (without notice and not fair market value which is 12 cents for month-to --month service) I am trying to switch to Reliant but Green Mountain Energy placed a hold on my account ( I am current on my bill) and Reliant cant make the transfer for me until August 2nd-happens to be last day of my monthly billing cycle...I am very afraid what will happen with my bill (right now only 10 days in and they say I owe $170 for a 700 SQ FT apartment)...Customer Service hangs up on me on purpose after I give them my account number since they know why I am calling and they have a record from all the reps who took my calls. 3 hours of disconnects and run arounds..and all this while dealing with a loved ones death..Why would customer service be so brutal and so ruthless? For what? my little account?Please warn anyone looking for new service in Houston.After getting no where with phone customer support I went to email support Still no help just them trying to sell me on a contract.My correspondance:7/15/15Dear Victoria Thank you for choosing Green Mountain Energy electricity and helping to change the way power is made.In review of the account, there is not switch hold on the account, meaning if you wanted to switch, you could switch with no problem since there is no hold on the account. When you process a standard switch with a provider, it could take up to two weeks for the switch to take effect. If you wanted to cancel the switch and select a new switch date, you would have to contact the new provider you processed the switch with, to process that request. If your services with us were to end of August the 2nd, we would only bill you for power used at the location up until that date, then we would send you a final invoice within 7 days from 08/02. At this time your invoice of $187.82 is due by 07/24 and your account was eligible for a deferred payment plan if you were interested, but your account is set to be canceled with us and deactivated accounts would not be eligible for payment arrangements. I see that you are being charged high rates because you are on a month to month variable rate, where the price you pay will change each billing cycle and could either increase or decrease. If you were to cancel the switch, and are interested in remaining a customer, we would be happy to review the fixed rates available for the account. If you would like to have the switch date changed, please call the new provider, we are unable to process the request since only the new provider can. If you have further questions, e-mail us back or call us at 866-785-4668. Thank you!Dear Green Mountain,I was told I was not eligible for deferred payment plan before I made the switch. I also was forced into choosing Green Energy because the apartment building did not allow another provider. Now that it is under new management, i am allowed to switch to Reliant. I am told by Reliant supervisors that you have placed the hold on the account and refuse to release the date to earlier. I kept calling reliant based on your information and they assure me this is Green Mountains's doing. Reliant said they could change the date to this Friday but that you will not allow it. They say even if I cancel with them and redo the order, you still have placed a hld. If you have not placed a hold, than allow Reliant to make the date change like they have been trying to do all day with me.Also, why would I sign a contract based on the past billing cycles at 20 cents a kilowatt? It makes sense for me to start fresh with 5.4 cents with Reliant for the first 1000 kilowatts and 8.4 after that. The rep for Green Mountain offered me 12 cents and said my rates could still increase. I am forced by your company to leave your company. Customer service means helping people, not burning them.I know my phone calls were purposely disconnected when my account number came up. Even with this email, I am still getting the same reverb and run around. You are on repeat because it helps to frustrate customers and hopefully they go away but they do just to a state agency who can help them.PS. Your paper billing statement will be different form your online billing statement so i assume they are afraid of RICO ”

“  By Far this is the worst unethical company ever. They will shut your electricity off without warning even after they send you a payment confirmation. They are unethical, wrong and a disgrace as a utility company. They only care about their bottom line which is made up of reconnection fees and any fee they can charge you. Stay away! This company is flat out a disgrace. ”

“  We had great service until November 2014. until They stop sending us our bill or disconnection bill and shut ojr power off. We paid the previous bill that was miss the reconnection fees and the month about to be due totaling of a little more then $800 (which is more then an entire chrck) after that it took them a day and a half in december with a 5yrs which they knew of. The next 2 months the kept sending us a bill with all the fees and the month we missed plus our bill that jump almost double and each month the rate went up. Each month having to call them to dismiss the fees and to disregard the diconnection notice. March came around and a $1000 bill came in the mail same fees and the "missed" month, but this time the said they didnt recieve our payments. We got ahold of the company that sent the payment while they were going through there records they called us back and they "found" our payments they named off the exact amout of each payment and the date of each payment and were told that they "error" in the system and that they will be updating our account for the payments to call back in a week to confirm the account was updated and to ignore any disconnection notices we may recieve and that she had to sendthe original receipts and that thay will omly accept the originals because photocopied one can be forged and be fakes. She called for 2 weeks and the finally the told her they found the fund and not to worry every things been settled and 6 this morning, after getting a supervisor on the line she tells us that they researched the case and they can't find the funds we paid ”

“  After 2 years of service NOT HAPPY, this company turned my services off for $11 in June, 2014. Paying way too much for service for size. Complaining about the fees charged for the $11 disconnect they somehow tricked me into a contract for a year or at least they are claiming I am in a contract that will cost me $200 if broken. I have denied their claim of a contract yet they have threaten that I can not get service anywhere until I satisfy the contract. This is a sorry way to treat a customer. The customer service personnel are very rude and unhelpful. They will go out of they way to prevent you from even using the customer service feedback suggestions. After two years with this sorry company I can't wait till my so-called contract is up. Beware if they try to talk you into saving money! Once you agree, they will own you and treat you that way. Not really saving just paying for the claim of using renewable energy. What a mistake I chose doing business with this horrible company. ”

“  I sent Green Mountain Support an email and called for a disconnection of service for July 31. They sent me a bill and I spoke with a representative and reaffirmed my move and disconnection date. She assured me I would be sent a final bill. Green Mountain shut my service off on July 30, charged me for disconnection fee because of late payment and then charged me for service from Aug 1-Aug 7, because they reconnected service..??? I have emails with a Cancellation confirmation number. I am still fighting this 8 months later. I would not recommend them to any one. ”

“  I got caught in the bait and switch well. Noticed today that my bill was almost 3x what it normally is, and when I checked my usage we have used half of what we did last month. I called and asked why the significant surcharge and she said my bill is subject to increase at any given time. I asked by 3x the amount?? She replied that if I check the fine print on a link somewhere it tells me also that there was some kind of promo and now I have to pay triple if not more. I never knew or was informed of any such thing otherwise I wouldn't have went with their service. I would recommend staying far away from this company. ”

“  I recently signed up with Green Mountain at a booth at the state fair. I told the sales lady that we have solar panels and are on a solar plan with TXU. She said they have a solar plan that buys back the power at retail for the first 500 kilowatts and then wholesale after that. I liked the plan then asked to make sure we were getting the solar plan. She said no but this would get the power started but to call in a few days to customer service and they would "gladly" change me over to the solar plan. Well now I call in and after talking to 4 people I am told that since I am already on a plan it will cost $200 to transfer to the solar plan. I finally had to get a supervisor who said yes there is a $200 charge for changing plans so early but she would send in a dispute. I asked why I had to beg for them not to charge me. I did just what they told me to do. I think the sales person was not well trained. However maybe the company just does this to generate additional income. I would never have signed up if I knew they were going to charge 200 to go into the solar plan. I would have stayed with TXU now I wish I had. ”

“  These people are rude ,unprofessional , thieves and they are heartless. I called to ask for payment arrangment to pay full amount due on a certain date only a few days after date due , two rude ass underpaid little girls both told Me no and power was being cut off. Would not offer any other options they didn't hesitate to give a quick no and leave people without power. I spoke to a supervisor and she helped me and accepted my payment date. These people are thieves , they collect a shitload of money by charging $25 to mail a piece of paper to you but yet will not work with you and leave you with no power in a minute. Needless to say I'm shopping for a new provider. ”

“  When I tried to discontinue service, after my contract period, my bill suddenly doubled. When I asked for proof of the charges they just kept sending the final bill which did not show where the charges came from. It took me several months to finally get proof of charges. During this time they turned my account over to collections even though I was making monthly payments on the account, as agreed. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY. ”

“  These company service really sucks. They don't even inform if they disconnect. When I requested the connection, they gave for one day and i don't know when it got disconnected. After a month I didn't get a bill then I called these use less service, Then they told that for some bullshit reason they disconnected. And they didn't inform me about disconnecting the electricity until i called them. When I was talking to them instead giving an answer they were disconnecting the call. ”

“  Have been with Green Mountain for over 10 years. A while back went on a variable rate plan which I was told was tied to electricity spot market. I was fine paying market rate. That was good for a year or two, and then inexplicably the rate jumped from $0.10/kwh to $0.17/kwh. Multiple calls and emails to customer support received the explanation that variable rates are variable. Not a single person could provide any basis for why my rate almost doubled. Simple case of price gouging. Yes they were legal since the rate was just under the maximum allowed by the PUC, but this company is NOT ETHICAL AND NOT GREEN. STAY FAR AWAY. ”

“  wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak ”

“  wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak ”

“  wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notie lol thank you green mountain for not keeping your word when we speak ”