Green Mountain Energy - Company Information

“  I received a $400 light bill for a 1-bedroom town home for one month's worth of electricity. I've been with them for over 5 years and never had a light bill this high. Customer service was no help they told me to contact Centerpoint and that I will have to pay Centerpoint to come look at my meter I do not understand why I should have to pay Centerpoint to look at my meter when I paid Green Mountain for my electricity. I would not recommend this company to anyone ”

“  They over charge, have no leniency, and nickel and dime you to where you cant even afford to have electricity. I don't recommend it to anyone! ”

“  I received a $250.00 utility bill. My utilities are suppose to be free between the hours of 8:00 pm to 6:00 am. I leave my apartment every morning at 7:00 am and return after 6:30 pm. Yet my bill states my daytime energy charge is 1337 kWh and my night time is 1038 kWh. How can this be? Someone please recommend an energy company that does not rob you blind. I did not pay this living in a house. They cant possibly be reading my meter. ”

“  Worst experience ever. Give you low rates then jack the price sky high once they lock you in a contract. I cancelled earlier. Even with the $200 cancellation fee, it was cheaper to cancel and switch to Ambit than stay with those crooks. I wished I could give them 0 stars but unfortunately 1 star is as low as you are allowed to give. ”

“  I did the application on line and I was told no deposit then later they wanted me to pay a deposit then when they realized I was right I went with another provider ”

“  I was promised that my bill would be cut in half. My bill increased from my other provided.I was promised that my commercial meter and residential meter would be combined as one either residential account or one commercial account. They were not, and my plan was changed 4-5 times trying to repair the broken promise.I was promised there would be no change fees. I was charged $56 to change companies.I was charged $43 for two days electric when they put me on the wrong plan. When I asked why I had to pay, they blamed TX New Mexico Power. The power company blames them. When I complained about the meters the residential division blamed the commercial division and vice versa. No one person can tell me what is going on with my accounts. They don't talk to each other. I could not get a bill. When I finally got one it was for 3 months of over charged electric. Once again I was given a new plan.In between trying to figure all this out I got disconnect notices. I would go on, but I'm tired. I am now researching solar power so I don't have to mess with these people ever again.To quote one of my favorite movies, "there is no rating for stinks. If there was, you would be stinks". ”

“  By far the worst company I have ever worked with. They advertise low rates but then charge hundreds of dollars of extra fees. There is no customer service to speak of. Calling their customer service line is a headache because you always get transferred to five different people, have to give them all the same information and then they can never actually help you. Now, after canceling my account, they are charging me almost $400 that is not in my contract and is probably illegal. I can not get a hold of anyone that can explain the charges or get them taken off of my bill. I would recommend that no one use this company and they should probably be investigated for shady and illegal business practices. ”

“  I was lied to by a very sly salesperson and told my energy bills would be two-thirds of what they typically were if I switched to their free weekend plan two-year plan. My bill for the same period in 2015 was $406 and 2016 was $369. I recently switched to TXU with no free nights OR weekends and my bill for the same time period in 2017 was $169. Don't believe them when they say they will save you money. You can count on double and triple the energy bills. I feel so stupid for believing them. ”

“  I have never been so mad at a company in my life. We have prepaid through green mountain. We came home from work at 5pm last night and the electricity was out because *apparenly* we ran out. We weren't notified. We made a payment at that time. We left to go to a friends. Came home at 11pm and still nothing. We paid even more money thinking we just didn't load enough. Fast forward to 2am, still nothing. I pay even more money. It's now 4am. I have work in the morning and I am exhausted. I live in Texas so it's a good 85 humid degrees in my apartment. Green Mountain is also unreachable. I am so unbelievably upset. I'm exhausted and hot. I've gone back and forth from the car just to charge my phone so I had an alarm for work in the morning. At this rate it doesn't look like I'll need one. ”

“  I was told my credit will go back on the credit card now they told me they'll send me a refund check in approximately three weeks I've asked for a supervisor to contact me I've talk to my fifth person me calling them and the check is in the mail they did say the girl told me the wrong information and they've done nothing to correct it They've misrepresented themselves and they've done nothing to assist me or show me any empathy or understanding go elsewhere I promise they're horrible. Customer service whatsoever you're responsible and what they say. Can't say account management and customer service deserve any stars because they don't deserve them at all!!! Beware!!!! I had to give them a star in order to write this review because I don't want you to end up like me. Most definitely shop elsewhere!!! ”

“  I've been with green mountain for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I called to request an extension on my bill. The representative told me that I could pay my bill the next week. So I was really surprised when my bill was drafted out before the date the representative and I agreed upon. So I called again to see why and they explain to me that since I was setup on auto pay they could not stop the payment going thru. I was very upset and stressed up because this cause my bank account to be overdrafted and I was charged overdraft fees. The rep then assured me that they would credit my account since it was an error on they part.... long story straight it's been several days later and they have yet to credit my account and I'm still being charged over draft fees. WHAT A NIGHTMARE I would NEVER recommend green mountain to anyone ever!!! This has been the WORST experience ever. I'm basically paying for their errors. ”

“  I have been with this company for 10 years and never once had an issue until April of 2017. I dated my automatic payment incorrectly and my power was turned off. I called to explain and apologize for my error and requested they restore power as payment in full was scheduled, and did, take place in only 16 hours. They blatantly refused even after I explained my situation and made sure to highlight my status as a long time PAYING customer. Fine by me, I'll exercise my right as a consumer to take my business elsewhere and make sure to let everyone I can know how much their customer service sucks! NOTHING ELSE MATTERS BEYOND GOOD CUSTOMER SERVICE! Fancy thermostats, reps hassling you at the grocery store, colorful flyers with "saving the planet" nonsense are all a waste if you can't take care of the customers you have. Energy providers are a dime a dozen in the Houston area. ”

“  Worst electric energy. High way robery, Their plans sounds sweet but down the line the bills are very expensive. On top of this the oncur charges. I have taken contract for a year having said that i get best deal per unit for a small single bed apartment. This is not a green mountain, this a grey mountain.I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to under. On top of it aggresive response warning back about the penality charges if terminate early. I hate to extend my contract..... ”

“  I called to get a rate so I can compare between companies. I was looking at their rates online at the same time as well. The girl (Jazlin i think her name was) was giving me a worse deal than online! So I told her that her online deals were better. She lowered but still not as good. She then told me that the difference was so small that it wouldn't make a big difference to my bill. Who cares! Why would I want a deal over the phone that isn't as good as the online one? I told her thank you for her time and hung up. She then called me SEVEN times!! I finally answered so she would stop calling and she still went on about how little the difference was and talking like I am stupid for not wanting a worse deal. HORRIBLE customer service. Will be going with a different company. Sad too cause I have been with green mountain two summers in a row. ”

“  Moving to Texas, I had no clue how the utility industry operated. I had several options so my deciding factor was a mix of rates, renewable energy options and customer incentives. I literally selected this company as my utility provider because there was a $100 gift card incentive for being a new customer. I never received the card or heard anything about it further, until I received an email late December 2016 that asked me to confirm my information and that a card would be at my door in 7 to 10 weeks. So, I called in February to check on the incentive to find that they have been over charging me AND, that I will not be receiving the card at all. They have yet to give me a reason why I will not be receiving the card, but to me the company is just HORRIBLE altogether! The times that I have called customer service have been painful! The employees do not listen at all, and they lack the ability to think critically and problem solve. Literally I called customer service this week and expressed my discontent with them charging me random fees , and the man on the call told his superior that I was "threatening to sue them", wow really?! I had to laugh because I literally never uttered a word in reference to suing anyone at all!!! In fact, what would I be suing for????? LOL I asked that she please listen to the prior recorded call, because his claim was so far from reality! I hope that anyone reading this review will reconsider if you have Green Mountain in mind for your utility provider. If you value excellent customer service AND safe and reliable energy, pass this company byPLEASE do yourself a favor and do not sign up with Green Mountain Energy! ”

“  This is honestly this worst company I have ever dealt with. Their representatives are completely unprofessional and have a complete lack of knowledge of their own policies. They rely completely on the mailing system to keep track of your services and can't even handle accounts correctly in the first place. I was paying the electricity for another house for 3 months ”

“  I was searching around for a better price for electricity, I was happy with the company I was with but hoping to get a deal. I saw that green mountain had a lower per kWh price than my current company and they had a $300 bill credit. I have not received my credit and numerous times haven't received my bill. Causing my electricity to be disconnected because when I try to pay online there is problems doing it. I have paid the day before disconnection was scheduled according to the representative but still got disconnected. Also my bills are higher than they were with the other company. There customer service people are awesome they don't try to work with you. I cannot wait to leave this company. They do not work with their customers. I then read in another review that their customer service is located in Mexico no wonder they don't work to help their customers. ”

“  They are the worst company ever!
They will add charges to your account wihtout telling you and then when you call to figure out why they will give you a reason from months prior to them charging you.
My elctricity got shut off 3 times becuase they never told me about the money I owed until my lights were turned off and I called them to see what the problem was! The whole set up is just horrible! ”

“  We signed a 2-year contract to get what we thought was "the best rate going". We quickly learned that we were not saving any money. Stuck with them the full 2 years. 6 months before the contract expired they sent us a new one "to keep our rate locked in". We signed it because contract says that you can cancel and not be charged a cancellation fee if you switch providers when your contract expires. We switched to Reliant on the exact same day the contract expired. They still charged us a $1450 cancellation fee! We are now involved in a back and forth debate about whether or not we owe this fee. I foresee this company ending up in litigation at some point, either with us or in a class action lawsuit. Avoid Green Mountain. They promise great savings and deliver high rates and exorbitant "money for nothing" fees. ”

“  customer service rudely talked over me today. hold times on phone are way to long. going to reliant ”