Green Mountain Energy - Company Information

“  I signed up for this service from the Park Slope Greenmarket in Brooklyn. Was told I would be paying on average 10% more in electricity in support of green energy initiatives. Seemed like a good cause so I signed up. Just found out from my local energy provider ConEd, that ConEd is charging .06 per KW vs Green Mountain, who was charging 15.9 cents. That's 250%, not 10%!!

When I called Green Mountain to inquire, they said the service jumped up after 3 months. No one ever told me that would happen. And even at the lower rate it was still .11 to start vs Con Ed @ .06. Close to double the price to start, not 10%, even during the first 3 months.

People scamming in the name of Green initiatives is like stealing from widows or children. Shame on them. ”

“  poor customer service! Price is way too high! ”

“  I did not realize how expensive they were until I moved to a new house where my bill literally exploded - I felt in their trap when I moved to NYC ”

“  They sell you a story about clean energy and then bill you over double what you would have paid at Con Ed. Low introductory rate and easy sign up. Then they rob you. Once I figured it out they had already billed me several months. ”

“  For the first few years they were pretty good, but over the last few months we have watched our bill go up more and more. They raised our rates to the highest they could be. We got on their average billing and it was still high. They tried to make excuses for the bill. We are going with another company and I will never do business with them again. They rip you off and add charges here and there. ”

“  First three months low but then they doubled. When i change companies they added another "additional charge"and it wasn't a contract. Its another method they are using to aviod spooking customers away with contracts. ”

“  This place is a complete joke! They are the biggest theives I know! Constantly having to pay them twice for the same transaction and that's
how they make more money, they get away with it every month there is a issue! The customer service is so trashy! Not one person that works there is polite at all! I wouldn't recommend this place to anyone ever! My overall rating is a 0!!!!! BBB here I come, definitely filing a complaint against them! ”

“  My bill is higher every month even with balanced billing. When I called to cancel that, was told my bill would be higher even though still higher and not balanced. Customer Service says I am using more, but I do not use the dishwasher or have a washer or dryer, yet they claim I am using more and every month the bill higher than the month before. They charge more for month to month billing so they can lock the consumers in a contract. I have a contract and still pay more. Read some of their reviews (all of them 5 star, imagine that!) and one of them claimed he had a 3 bedroom house and paid $87.00 monthly. My one bedroom apartment is now at $105.00 (as usual higher than the previous month). I regret having ever contacted Green Money "Energy" and looking for a different electric company. Do not recommend them. ”

“  The worst electric company I have ever had the pleasure of dealing with. Had a solicitor come to my door and offer me a plan that they promised would be cheaper than my current plan with another company only to receive my bill a month later being far higher than what I was already receiving. Im currently paying $.17 a kilowatt. I will never go with this company again nor will I ever recommend it these people are horrible. ”

“  Increase prices and make it hard to leave. ”

“  Do not use this company? We switched from TXU to Green Mountain. We were put on a plan that was supposed to cut our bill in half, instead it was over double what we were previously paying. My bill has never been that high in the 12+ years we have lived there. When we called customer service and were told of our rate per klw, we were shocked it was almost trippled to what was agreed. They were unwilling to help with the bill instead offered to put us on a cheaper plan but yet still having to pay for the one that they sent that we did not agree too, no thanks Green Mountain. Switched immediately. Then we receive a final bill that charged us an additional $380 more. You may get $10 a month for payment. No wY to treat new customers. ”

“  In my opinion, the worst of the worst!If they approach you on the street, RUN, don't walk. If they show up at your door, run them off of your property.The only thing that their rep said, that was true, was that he was a representative of Green Mountain Energy.He told me that I was paying way to much and that he could save me So Much Money! My first bill was about $42.00 higher, and that was just for 20 days of service! The second bill was astronomical! I canceled as soon as I saw the new amount of $275.00. He also told me that there was no fee if I canceled early, guess what, $300 fee to cancel, bringing the total to $575.00!!!I was automatically put on a 60 month contract, that I never agreed to.I fully intend to report this company to the Texas Utility Commission, The Better Business Bureau and the Texas State Attorney General, along with recordings on my phone, made during our conversation.Once again, in my opinion, Their reps are misleading, deceitful and manipulative! ”

“  I wrote a review that was detailed and not very flattering. After its posting, it just so happened that numerous customer thought they should right in and share their great experience. All the reviews say is great experience. Don't you like to go online and disagree with people about their unfortunate experiences with your utility provider? You have not? Well then who wrote them? Do you think it is possible that those reviews were written by employees? I would have hoped that Green Mountain would have trained their employees in writing a credible review before posting a bogus review. (i.e. credible reviews actually mention why their good or bad experience was rather than "its great"). It also interesting how many more reviews were written right after mine. That timing doesn't seem odd.What do you think... 1. a bunch of people decided to go online and right good, non-specific reviews right after my terrible experience or 2. green mountain is faking the reviewsI'll bet you that they are liars. ”

“  I was a Green Mountain customer for over four years. I just found out they switched my account with my neighbor and I own a tiny house so I overpaid severely for over 3 years. Basically this happened because I owned both houses until 2015. When I sold one house they took me off the wrong account. Oncor discovered this error (they called it an inadvertent gain in electrical lingo) during an investigation and now Green Mountain refuses to correct it. They even reported me to the collection agency for refusing to pay the last erroneous bill. My neighbor said their last bill was 32.77 and mine was 247.00 so I am not paying it I only owe 32.77 (which makes sense because I moved out and turn everything off but the fridge). I think I estimate I have paid about 1500.00 to much over 3 years. And also when I cut off my service my neighbor actually had service cut off instead because accounts were switched and they had to go to a motel in the middle of the night with their 2 year old and then they had to pay a 500.00 dollar deposit to have service turned back on even though I had cut it off. In addition to that my neighbors were told to get an electrician to come out when it kept getting cut on and off. It cost them 800.00 and they will never see that money again. BEWARE YOU HAVE BEEN WARNED about how they do business. I am now contacting an attorney, filing a complaint with the Texas Public Utility Commission, and the Attorney General. Update: Someone contacted me after this post from GM and during the conversation confirmed that they received a report from the December 17th Oncor investigation on December the 26th. They put me on hold to file a dispute for reimbursement then came back and abruptly told me they could not help as it was under investigation with the Texas Public Utility Commission and the other department handling the matter had not concluded or discovered the error yet. Really????? Really???? Will the other department ever discover that error??? I will keep this updated. Its one thing to make a mistake-we all do and the average consumer knows this. Its another not to make it right. I will update this post if Green Mountain comes clean and treats me fairly. I want to be fair but I don't want anyone going through what I have gone through. ”

“  I have been a customer of Green Mountain Energy for 4 years and WAS pleased until I called to discuss a better rate. The CSM stated a cheaper plan was available and that he would change the contract and waive the termination fee for the existing contract. After placing me on hold, came back on a stated they cannot waive fees, so long story short BE AWARE. Be wary of the base charge and their ability to give you a more expensive plan when renewing! It is NOW obvious Customer retention and customer loyalty is NOT in the Green Mountain Energy vocabulary. ”

“  Was roped in by Ira Josephs. He was very miss leading about Green Mountain Energy!

The billing says it all.

March 0.067, April 0.087, May 0.113, June 0.146, July 0.167 PER KWH!!!

My bill went up by hundreds of dollars with no warning. Pecos rate was around $0.068 per kwh. Crazy they get away with stuff like this. ”

“  Ive had gmp for years and despite being vigilant in the past with my energy consumption my bills are off the charts high. I have a small 1 bedroom apartment and my bill this winter was 350 a month!! I had a gf that paid the bill i oaid all other bills. She left me with a thousand dolllar bill in March. I paid 640 in 6 weeks and got 2 more high bills putting me almost back where i was in March. I got disconnected a week ago cause i coukdnt keep up with such a high bill. I was met with a tough crap response to fact i have a 15 month old and 4 year old living with me. I called around for non existent assistance and had a state run agency advocate for me explaining my situation and that id pay in 2 weeks and they wouldn't budge. All my food has gone bad. I live by candlelight and flashlights and its not fun. Im extremely dissapointed they are so uncooperative and insensitive. If there was another company i could go with i would. Ive always had issues with gmp. They could never explain why my bill is always so high for so many years. ”

“  I had green mountain at an apartment that I moved into because the apartment complex recommended them. Their rates were a little expensive but they claim to help the environment, so whatever. The problem came when I moved out of my apartment to my new house. I called to get my service transferred and was on the phone for about a half hour before being told they couldn't find my new address in their system. A month later I find that I'm still being charged at my old address so I called to get it taken care of and the agent I spoke to "Carlos" told me he had no record of a call.. About 15 minutes of me insisting that I called he was able to find the call and stated that since I had wanted to transfer my service and didn't specially say to cancel it they left it running and couldn't do anything about it. I asked to speak to his supervisor and he told me he was the supervisor and no one else was available. About 10 minutes after insisting I was finally able to speak to his supervisor who stated it was a bad situation and understood it seemed like bad customer service to me but she couldn't do anything. Moral of the story, save yourself the headache and go with someone else for electricity. If you're worried about the environment take the money you save by using a different service and donate it to an environment charity. You'll be happier for it. ”

“  I was signed up for green mountain energy with out my consent. Once I realized that my electricity was not under the desired company I reached out to them on several attempts to get this sitiation handled. spoke to several agents and supervisor along eith advising them that I never gave anyone permission to sigbn me up under this plan. no one was able to resolve my issue and they also continue to send me bills after I stated that I was not supposed to be signed up with there plan. all of this happened because of a agent that was stationed in the grocer store ”

“  I moved 2 accounts last year to Green Mountain Energy to take advantage of their solar Rebate Program. In December I took bids for an syatem of a 30 panel, $34,000 install. I checked back with GM to verify the program only to be told they had made some changes. NOW, if I generate more power than I use, the excess will show as a credit on my account, BUT, I don't have access to any credit over my bill. So, if I should over generate power every month, that money just sits there. The only way I can get it out is to cancel my account. How stupid is that? I guess I could keep my account with GM til my contract ends, switch my service back to TXU on a short term contract and then transfer back to GM. How stupid is that. SO, beware Green Mountain Energy. Bad business. Just another solar hype program to get you to switch providers. Needless to say, I canceled my solar panel install. And, I will be moving my service away from Green Mountain. ”