Green Mountain Energy - Company Information

“  I had Green Mountian for 3 years. Paid on time every month. The last year the bill kept going up and up every month. When I tried to call CS to find out the issue I was not given a straight answer ever. So I decided to change company after 3 years. I emailed customer service to make sure I was through my contract and was confrimed I had been. I paid my last bill on 11/17/2017, I then got another bill for over $500 due to be paid in December 2017! I changed companied in October. They told me it was due to cancellation fees and last bill. How do I have another bill over $500 when I switched companies in October! Now I have this on my creidt report as an unpaid bill (the only one on my report) and having a negative impact! I have NEVER had a negative impact on my credit rating and now these people after 4 years have me on there! I have tried to call the company and they said nothing they can do. The credit collector says I have to have proof of payment in full. How the crap do I get anything when GM says sorry can't pull up your account so nothing we can do for you! I have all my emails for payment for 3 years but nothing for payment in full account closed, they would never provide me with an account closed statement and couldn't tell me why I had a bill for November when I didn't even use them in November! How do I take care of this! I refuse to pay something I DO NOT OWE ”

“  We were without power for 4 n 1/2 days with this company. My bill after the freeze was 133. Then 141, then 160, n now. they r charing me 194. It just keeps on going up. N we have the all nighter free nights. It suxs. We only have 1 TV in my 3 bedroom apt 2 bath apt. Everything is disconnect accept the stove n washing machine n dryer I wash at night. This company suxs n I h had major problems with there app. Made some payments thru there damm app. N they would send me conformation n I would call customer service to make sure they got the money n they would say yes n bamm at the end of the month they were charing me the previous month n the current month. Cheap asses. N now I make my payments over the phone with a live person on the other end of the phone. No more dumb apps for me. I cannot wait for my contract be over. This company suxs go somewhere else n get better service n rates. Please. ”

“  I am super annoyed and disappointed with Green Mountain level of service. I switched over from TXU and for the first year my billing was great and managed to reduce my billing to an average of $60 per month. After renewal they sent me information on average billing I called in to pay a bill and requested information about average and was advised that it should help me lower my bill and prevent my bill from going up and keep my bill at about the same amount each month. So that sounded good and I advised the rep to go ahead and sign me up for it. But lo and behold since activating the average billing my bill as tripled. I have been calling in each month and was Informed since were in the winter mu usage had gone up but I have had them for over a year meaning I been through a winter with then and my bill was never that high before. I finally said okay can remove this average billing because it seems to have impacted my billing. Only to be told that would mean I would have over $340 owing that would have to pay on my next bill. So this led to further discovering that this average billing actually creates a debit amount each month that they add to future payments which ultimately increases your bill. So not only has my billing tripled but I now have money owing because of this average billing and I have never missed a payment and I always pay my bill on time. I asked for a channel to address my concerns. I was sent to a supervisor and explained that what they aware doing was wrong and this has a negative impact on peoples livelihood.I was basically told that there is nothing they can do to help except provide a payment plan for the money that had accrued I asked for a resource to raise my concerns and I was given a P O Box Number for Houston. O top of this they now want to to incur additional expenses to get a letter to them to let them know they should be providing customers with fil and adequate information before offering a service that actually increases costs. ”

“  CAUTION: this company makes it money scamming you. They are sneaky. My contact ran up with them and they will only "send" you two letters which I never received, not certified mail or anything. From there they will raise the prices TRIPPLE the average cost and then you will never hear from them again. This went on for over a year till I caught the price increase. DO NOT USE ”

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“  I selected Green Mountain because they used wind mills, I am not sure now because they are not truthful , I paid my bills on time for a year. Last month they disconnected me for being a few days late. Everything in refrigerator went bad. The rate they gave me was much higher than what I was told. ”

“  I never sign up for a contract with this company so how the hell are they on my dlc power company bill and at that their charging me more than my regular power company and to top it all of we call them 2 time to tell them to stop billing us and they did not listen so I recorded the last conversation so nun I can take it to my lawyer and sue them for all the money they stole off me ”

“  I agree with Green Mountain Energy being a complete scam we never signed up for it not one bit and never knew what it was at all until my electric bill was raised by more than double and we called our power company and they said the due to the extra amount was because Green Mountain Energy but once again we never signed up for that I have no clue how they got onto our power bill we never signed up for them I can't stress that enough so my wife got a hold of somebody from Green Mountain Energy and we told them kindly quit charging us we never signed up for you guys we do not want any thing to do with your company and guess what on my next pay they bill me again through my Duquesne Light so this time when I call them I'm going to have my lawyer contact them and I will sue them for everything they charge me which is well over $2,300 until we finally caught on their their scam do not trust them ”

“  Do not be fooled by this company. When they u expectedly and viciously raised and doubled their monthly payments we were outraged. Because no matter what we still have to pay the exorbitant rate which Im wondering is legally allowed. There has got to be some criminal element involved. If you are receiving their plan, run away as quickly as possible. If you are considering this company here is your warning. Dont do it! ”

“  I've been a loyal customer for 9 years now (eye roll), but now searching for new electricity companies. You would think with the whole pandemic they would be more understanding. NOPE. I haven't been able to catch up due to the pandemic and to add these ridiculously high bills. They refuse to help me!!! Horrible, horrible, horrible customer service and the superiors are just as bad. Very disappointed in this company overall. Taking my business elsewhere. ”

“  They are dishonest and are liars!!!!! They did not inform me that a contract was involved and that it is a $150.00 fee for early cancellation. The service is equivalent to a pre-paid service. They said my lights were disconnected, and they were not. I was billed $35.00 + $20.00 for a disconnect and reconnect fee when my lights were never off. They refused to waive the bill. I have left them and am now with TXU Energy. The customer service is the worst. Use another electric company!!!!!! ”

“  First of all I would like to say, I dont believe 1 positive review on this company! Maybe Green Mountain Energy picks and choose who they are going to steal from? 3 months ago I questioned my 1 month bill for $700 and was told its because my contract ended. So the next month it was at $480, now the following month it is at $614! Now Im questioning this and Im told Im behind on my payments! There is a special place in Hell for people like this, specially during times like this and on the holidays. Stay far away from this place! Im convinced they must have paid people to put up positive reviews! All lies!!!!!! I have bank statements to prove it! Thinking about talking to my attorney! ”

“  Green Mountain Energy is a complete scam. I noticed on a particularly high electric bill that I was being charged for their service although I never enrolled in it. I checked old bills and realized that over the course of a little over a year they had charged me over $1800. I didn't notice at first because the large charges conveniently came during the summer months when the air conditioning was constantly running. I called over a dozen times to cancel and dispute the charges and kept getting passed off from one supervisor to another. Eventually, I received a call back during peak work hours and the "supervisor" left a message stating that they did not detect any fraud on their end, but as a "courtesy" they would refund me $85, which is really just a slap in the face. They claimed that was the amount of the last six bills, which is a blatant lie considering I have all of the bills and checked them myself. These people claim they want to help the planet, but really they just steal money from innocent people. DO NOT USE OR TRUST GREEN MOUNTAIN ENERGY. ”

“  Was blatantly lied to about new contract. After listening to recording with alleged manager he tried to double down and offer a six year contract. A second alleged manager has called back twice and and left a wrong contact number to teach her. What type of company uses this type of business plan? Better question who's holding them accountable? Obviously no one!! ”

“  Every year over the course of the year my bill goes up. August it was up to $550.?? with just me and wife. Customer service keeps saying (I've called then at least 5 times over a year to year and half) keep telling me "well it's been hotter than past, your usage is going up.... A great big "B-S"..... It's not been hotter this year than past....they are .... Well never mind... Can't say it I'll probably get called in on a definition law suit.....plain and simple, when my contract is up I'm switching to someone else that's not going to do me like a breech loaded shotgun.... Enough said ”

“  worst ever. Ridiculously high priced and rude customer ssrvice!! ”

“  I received email statements and weekly notifications regarding everything from GM. I constantly asked them why my bill was increasing. They failed to tell me my rate plan had expired. They said I was notified with a flyer in the mail. I never received this flyer. Lies. Disgusting. Greed. ”

“  We were lied to about our start date for service and have been without power for three days. Ive missed work and lost wages because of their scam, and since we have no heat were freezing at night. Wish I would have gone with any other company. ”

“  Please do not go for the provider. The plan that you see on their website are not the one that you will receive while signing contract. Moreover the sales agent will not tell you complete truth. I was told that I can select a plan and then change it based on my usage. I was not told that once I sign contract my options will be limited and I would not be eligible for any plan shown on their website. So I am now stuck with a plan that i do not want. Moreover, the customer service is unprofessional. ”

“  My experience with Green Mountain Energy has been horrible. They did not charge me for the first three months of services and then said "oops" and now are making me pay double for their mistake. Each month I have 90 extra dollars added to my payment for their mistake. With my monthly budget, this has been a huge issue. When I talked with them they were unhelpful, incredibly rude, and unapologetic for their mistake. I would never suggest for anyone to use this electricity company. They do not care about their customers and obviously do not know how to manage their customers' accounts correctly. ”