Green Mountain Energy - Company Information

“  I Found the plan with less rate in green mountain energy portal with in my zip code area and called the customer service and they not not changing the plan even though it shown in their portal. I use Solar All Nighter Plan 24 @14.3 cents now the same plan they are offering for 12.5 cent kwh. when i request to chnag they are not changing the plan. i live in the same zip code 75093 and same address as well. ”

“  I found out after moving to Texas that this was the "preferred" company for my apartment. This company overcharged me and my neighbor. They also convinced me to sign up for budget billing in Texas which never equals out since you will use ac most of the year. The final bill included over 200 in charges for 14 days in addition to my usage. I would steer clear of this company. ”

“  Signed on with this company in Dec 2021 just got solar panels and they gave me a terrible plan my electric bill was higher than before I had solar plan and after 3 month I terminated the plan payed them in full and they had the nerve to charge me a cancelation fee, this is a dishonest company sorry I signed up with them and they continue to pursue for the cancelation fee. ”

“  Winter Texans, do not choose GreeN Mountain Energy for your electric provider unless you want to come home to a melted mess in your refrigerator. We were gone 5 months, had no notice from the company when they shut off our power. Our auto pay CC expired and Green Mtn had incorrect mailing address and incorrect email address for us. They did not even leave a message on the phone. Now we have a horrible mess to clean and no ac while we are waiting for the city to reinspect and turn on electric. Nice customer service agents but they are NOT trained well enough to handle this situation correctly. ”

“  I called Customer Service to ask about charges on the account. I did not ask the rep for information such as balances, due dates, or anything to do with my fianc's account. I simply asked for the definition of these charges. The rep on the phone asked for my relationship to the account owner. What does that matter if I am asking for a simple definition? I could be a curious, potential customer since I was going to put the electricity bill in my name. I messaged Bree on the online chat thinking maybe she would give me definitions. She attempted, but since I am sure they put notes regarding the phone call, she closed the chat ending in "Since you haven't responded, I assume you got everything you needed". She did not need to speak to the owner for a general question. After this incident, I will be considering transferring services. I work in banking, so I understand verification very well. But I would never refuse to explain our bank fees to a potential customer.

AND if you are wondering about their fees, they charge $20 to send you a letter. $20 that could pay for food for my kids. It's 2022, send me an email instead of sending a letter. ”

“  I have had the service for the last 12 months, and the electric bill I paid via Green Mountain Energy is the highest I have ever paid in my life. The pricing is horrible, never ever recommend it to a friend. Going to look for another provider so I can switch when my contract is over. EXPENSIVE. ”

“  I didn't agree to a switch hold on my account. While setting new service for my new place, I was told I couldn't because a switch hold was placed. When I reached to Green Mountain CSR, didn't take the time listen. He was very aggressive with me. Then when I asked to speak with a supervisor. I was placed on hold for 30 minutes. Still unable to speak with one about this matter. My bill has doubled switching to Green Mountain. An upset soon to be old customer. ”

“  We were with Infuse Energy and all of a sudden started getting things saying we are with Green Mountain. Apparently Infuse energy went out of business. We were not notified or given a choice. We immediately got with TXU as we didn't request or want Green Mountain. Now we're getting early termination notices from Green Mountain even though we didn't contract with them. I spent more than an hour on the phone with them including someone saying she was a manager with no resolution. I am beyond furious at this point. We will be contacting the Utilities commissioner tomorrow and at this point may need to start a class action suit so everyone else they did this to can resolve their bills as well. ”

“  Bad bad when you go from 30 dollars a month to over 300 a month on your bill and they are stealing your solar.I live in a 900 sf house and not home on the weekends. ”

“  2 yrs ago I cleared up a fraudulent account with greenmountain. Once again they have turned it into a collection agency. All I get is they are, "escalating" the matter. WHAT?! Again, I've sent all the proof the account is not mine. They do nothing. Beware! ”

“  They are horrible dont go to them Ive had them for years they were great then all of a sudden I get 400 bill taken out of my account then another 200$ for an 18 day service I switched I will never refer another person to this shit company ”

“  Dont trust Green Mountain Energy. I sold my house, stopped service, yet they continued to charge me for electricity that I obviously wasnt using. I called several times to have them adjust my last bill, received several emails & a couple of letters saying they were adjusting my last bill. The next thing I know they have turned my account over to collections. The $ isnt the issue, but I will suggest that nobody trust this company for your electricity. ”

“  I had a great 1st year and at renewal time I had to renew to a different plan. I have solar panels solar panels so the companies I can use are limited. I called several companies and had detailed conversations about how the plans worked. I finally decided to stay with Green Mountain as it would be a little cheaper than other companies. I got my first bill after renewing and it isn't at all what they explained to me. It is going to cost me a lot more than what it should have. When I called for help they really didn't care that I was lied to about how the plan works and would still charge me $150 to cancel. The guy on the phone kept trying to tell me I could change to one of their other plans, which is not a solar buyback plan. I had this run in circles conversations like 5 times. After 2.5 hours and two different people nothing was resolved. ”

“  my first two bills were 80-100$ then after for the rest of my 12 year plan it was 150$ each payment. i have a one bedroom apartment with everything turned off when i go to work. i use electricity sparingly and dont over use my a/c. i had the free nights plan and it sure didnt help a bit. i was spending 100$-120$ at most on previous provider. before it was time to renew a month ahead i checked their new plans. they are increased drastic amounts 14-16 cents a kw. i found a different provider like the one i had before green mountain and will enjoy saving 50$ every electric bill. do yourself a favor and stay far away from green mountain electric, worst idea ive had in past 3 years. ”

“  I have Solar with over $400 worth of credit. Green Mountain is holding my money hostage and refuses to give the credit back. This even after my contract expired and I renewed. ”

“  They will sometimes bill you twice within the same month, which is extremely hard for those of us that can't afford to budget over $600 on electricity per month. You'll be locked in and will owe a fee to change companies, which is standard. I just wish I had done better research about their billing. I don't find their prices to be any better than any other company. ”

“  Our solar panels were installed in March. We spent a month getting services set up with Green Mountain. Sounded like a great company, with their buy back plan. However, they will only buy back what you use, so the other 1000's of KW's our solar panels produce go where? I just want a far exchange, it is not a fair plan to only match what is used. I spent over an hour, multiple times trying to get this fixed, but it doesn't get resolved, I keep getting switched to another person and have to explain the entire situation over again, only to be told that type of plan does not exist, or another tried to charge me to switch plans, which was not my error to begin with. Total run around! ”

“  do not go with green mountain energy. I cancelled my services with this company back in may. They sent me a bill and i cannot seem to get a direct answer from this company on the break down of my bill. I called and i talked to a lady on the phone she said that my bill was competely wrong and she would give me a call back a couple days later. She never called and then I called again and I was asking Wanda about the charges on my bill and she started yelling at me because I the charges do not add up because they were continuing to charge me when i cancelled the service. I DO NOT commend green mountain. Their customer service is horrible. I have never been yelled on the phone due to a electricity bill when all I am trying to do is get a break down of my services. WORST COMPANY EVER! ”

“  I have been a customer with Green Mountain for over 10 years. When I last called they were very rude and ignorant. They were unable to assist me in any way whatsoever. I had put a block on my credit card to make sure that no one could gain access to the available credit. It was my fault, as I neglected to make it high enough for them to push through my automatic payment because it is difficult to keep up with my average billing due to the fact that after the winter storm each month it seems to go up $50. When the payment does not go through you cannot establish automatic payments again for SIX months??!!! It very much makes you feel like youre a child and you are in punishment.I have all of my bills set up on automatic payment because I only get paid once a month. Upon explaining this to the gentleman on the phone he stated well maybe you should set it up to come out of your checking account. Clearly that was an issue seeing as I get paid three days after they want my money, which I had explained before his comment was made. At the tune of $360 currently, which is $100 more than it was during COVID when EVERYONE WAS HOME (this is also WITH free nights) its hard to sit on an extra 360 to get ahead of it to pay from my checking. At this point I navely thought that being a customer for 10+ years might make him feel like he should treat me with a little more respect. However I was wrong, when I discussed leaving I was told that it was no problem. Do you need me to cancel today? And Just so you know you have $500 banked that you will receive a bill for because of average billing. I dont understand how banking my overages and racking them up to the tune of $500 is beneficial to me in any way. Their customer service is disgusting. I cannot believe that after being a customer for 10+ years they really just could care less if I walk away. So I am on here shopping and fully intend to change ASAP. THANK GOD I could not find a decent plan with Green Mountain in order to re-up my contract, as once you are in they dont offer you much at all. Because now I am on month-to-month I can just walk away, otherwise I would be hit with a $250-$300 fee to add to my banked FIVE HUNDRED!!! Let me just say that no one told me about the bank when I signed up and I spoke to someone to make sure this was beneficial for me. ”

“  Really upset about this company and the employees, they are really bad in customer service, they make things wrong and bad bill statements
They put on hold for long time on the phone. ”