Green Mountain Energy - Company Information

“  GM customer assistance sux just a loop no real
people to handle their billing mistakes. This was
a horrible experience. Trying to do the right
thing for the planet GM makes it tough. ”

“  Our electric bill keeps rising and rising even
though we don't use anymore electricity then when
we first started with the company. They are price
gouging! ”

“  I was shopping for a plan with Green Mountain, and they asked me for a credit card #, and social security #. They said they would do a credit check and at the end of our conversation would let me know if a deposit was required. Turned out they wanted a $150 deposit, I told them no I wasn't interested. I checked my bank account later to find out they took $150 out of my checking account without my permission. I called them and they said it didn't show on they're end , and to call back Monday, and at that point I would get my money within 3-7 days. Never give out your account info ahead of time. I went to TXU online, and had an account with no deposit in 5 minutes. ”

“  These People are not truthful in what they represent and you are told when they come by your house trying to push their company for your supplier things that are not written in the contract and the salesman does NOT tell the truth about the $ 300. rebate for a new sign up, I have not found anything that salesman states that is TRUE, the rates were supposedly lower than Direct Energy , and they are higher...WHY DOESN'T THE PUC STOP these thieves, I think the Attorney General is my next contact, so I can change back to Direct Energy and NOT have to pay a penality to get rid of them......JUST DON'T SIGN UP WITH THEM!!!!!!!!!!!!!!! ”

“  Incompetent, irresponsible, heartless...
I was moving, and on the closing day the bank decided I could not do closing on a Friday... But on Monday... So I called the "energy" middleman and they "sorry" that they could not give any solution because of the move was needed to be done within two days of anticipation...
So I got screwed and I have a 4 year old, so basically I could say, no stars for nothing Customer Service, does nothing to solve your problems, its yoooour problem no theirs...
I will keep in mind when it comes time to switch!! Yei ”

“  This has been the worst experience ever. We had no electricity for 5 days because they do not understand the definition of service and responsibility. green mountain energy has the worst customer care ever! ”

“  I would recommend that if you are looking to GM for your energy service that you look else where. My most recent complaint with GM has been with the transfer of service.I called them and told them that I would like to cancel my service since I was moving my business,they told me that I would pay a "Early Contract Termination" fee. To avoid this fee, I decided to stay with GM until my contract was up and just have my service transferred to my new location. They sent an email with paper work that needed to be filled out for the transfer. After sending it back to them, I believed all was well, until Monday when I went into my business to find that the electric had been turned off. The paper THEY sent me was for "Cancellation of Service" and then they charged me the $250 fee. And after talking with the PUC, I found out that it is against regulations for any electric company to charge a cancellation fee when a business is moving or having to close.I am still working on getting the fee back. ”

“  I have had problems since day one. First off I would not always get a bill then when I did it would have a late payment charge even though the payment was on time. Then I moved to another city but had to keep electric on for the place to be shown. I contacted them after I got a delinquent and disconnect bill even though I had never received the original bill. This has been ongoing for four months even though they have the correct mailing address. Somehow they manage to get the disconnect notices to me but not the original bill. I have called and called to get this resolved to no avail. They cut my electric off two days ago because of the charges that have accumulated from the disconnect and reconnect charges because I was paying only the current charges off of the disconnect notice. I will be hopefully signing the contract to sell before the end of the month and I am going to highly recommend they change to another electric company. ”

“  In the beginning I was very pleased with this company..thenI don't know what happened. Were they sold? Did the customer become less import and once you signed up?? I don't know. I have had many problems, and it is NOT possible to speak to a supervisor. They are just like the cable companies. You are quoited one price in the beginning, then the rate changes. However, with Comcast I seem to be able to negotiate..there in no negotiating with Green Mountain. I will be shopping around with this current contract has expired. ”

“  I have had Green Mountain Energy for about 6 years I am going to switch companys because of their high rates. I dont understand if you are a loyal customer why do your rates increase each time you renew. ”

“  GMEC has competitive rates but they have a very inconvenient due date for their bills (it is out of sync with the due date of all my other bills). They REFUSE to change their due date despite my asking them repeatedly. AND they charge a hefty late fee if you pay only just a couple days past your due date. They are NOT at laid back company. ”

“  This place sucks. We signed up at a hut at a festival in Texas. This company hired some kids to preach about low rates and environment friendly electricity; offering lower rates than their competitor with no contract and a FIXED RATE. Little did we know when we signed up hoping to save some cash while also benefiting the earth we were going to get screwed with higher bills than we were getting from our old provider. It was the highest bill we ever paid in our small apartment. Not to mention not using the A/C and suffering in the summer heat of TEXAS 105 degrees throughout the day and restricting TV and Computer usage just to save up to have something to rely on once we moved out. All in all this company is like most today, without ethics and loyalty to their supporters. How can a company survive if they don't benefit anyone but they're selves, if you feel like me let people know that this is a scam so they may not continue to profit! ”

“  I was not given my new account number assigned last week by this company. I went on line to try to pay my bill. I created a user name and password. Their website emailed a confirmation that those had been accepted - twice. When I went back in to work through the on line payment process the error message said they had no record of either one. When I called to make an automated payment by phone I followed the prompts and was promptly disconnected. It is almost impossible to connect with a human being at Green Mountain. I do not recommend them. ”

“  This Comany gets a zero rating from me. I never I my life dealt with a company who disconnect your service for later added discounted fee. When paying over the phone customer service never informed me of this; the morning of first snow my services were disconnected I have never hear of a company who does this. I will be changing carriers and will give a negative review on every form I come across. ”

“  I absolutely HATE this company and will NEVER recommend them to anyone. I wish I could give negative stars/lightbulbs instead of leaving them blank like what I did. In the three years I've had these money sucking so & so's I've never seen my bill below $200 & I live alone and barely run the AC, never use the dishwasher etc. I'm genuinely perplexed as to how and why my bill is so inconsistent and so high even though I was told I was getting the best and lowest rate in comparison to all the other electrical providers. This company is absolutely hands down the worst. I will be terminating my contract with them because I will not keep giving them my hard earned money for no reason Do not go with this company!!! ”

“  I received a message over the phone that there was a problem with my account..I then received a letter t hat had to respond to by August 18, 2015 offering a rate higher then what i currently have and way over market price.. So I researched other suppliers and switched.. I'm at fault for not calling to find out the contract dates so I called to negotiate but not even allowed to switch back in order to reverse the $150 00 charge..This is just the end of their always finding a way to increase your rate hopping no one checks.. ”

“  Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for next switch day. Even though i told them that i was cancelling service with other company. SO Green tells me they can set me up with new service TODAY. So i cancel service with other company. Then i call Green to sign up. They tell me that i have to send them copy of DL, SS card, and some other info before they can switch me which would happen in about 2 days. Mean while the other company has cancelled my service. So, now i am out of power until Green verifies me. NOT TODAY LIKE I WAS TOLD. They should have suggested I wait for next switch day and they should have told me about that whole VERIFICATION process up front. If they had done that - I would not have cancelled my services or would have waited to SWITCH not CANCEL. Lets hope this is not the tip of the sword piercing me. They also said if they could not verify me that they would cancel my set up. ”

“  Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for next switch day. Even though i told them that i was cancelling service with other company. SO Green tells me they can set me up with new service TODAY. So i cancel service with other company. Then i call Green to sign up. They tell me that i have to send them copy of DL, SS card, and some other info before they can switch me which would happen in about 2 days. Mean while the other company has cancelled my service. So, now i am out of power until Green verifies me. NOT TODAY LIKE I WAS TOLD. They should have suggested I wait for next switch day and they should have told me about that whole VERIFICATION process up front. If they had done that - I would not have cancelled my services or would have waited to SWITCH not CANCEL. Lets hope this is not the tip of the sword piercing me. They also said if they could not verify me that they would cancel my set up. ”

“  Green Mountain Energy will charge you on same day you sign up and same day you cancel. You are allowed three days to cancel order but they will say you cancelled three days later. LIARS. ”

“  This is a dubious enterprise with unethical and unscrupulous practices.I had signed up for the company in a fair in Houston with my credit card auto-pay with the representative.After four months my credit card had sent a new card with new expiration date and I had not updated on their website.They had disconnected the service to my home on the 15th day. Called and gave them the new expiration date. In the next bill I saw the following chargesDisconnect service notice $20.00 (For sending a notice by First Class postal mail)Disconnect Request Fee $25.00Disconnect at meter $15.68Reconnect service Request Fee $15.00Standard reconnect at meter $15.68Late Fee $24.61They took about $120 for one late payment of 15 days. They disconnected the electric service instead of calling / emailing me about the credit card declining the autopay. My calls and complaints for refunding were all declined, so the truth about their unethical practices is published here.I will be contacting the BBB for the > $120 for the one time 15 day late payment due to changed in the credit card expiry date. ”