Green Mountain Energy - Company Information

“  After only a year with GME I am going back to my old company. I figured I had chosen a company with better rates but this entire year my bills have been ridiculously high because of additional fees. I would not recommend GME to anyone! ”

“  I was approach by thei company to swtich to their service. It all sounded great. I wasn't exactly sure of the date that my current contract was up but I knw about the date. The lady told me to just call and change it was I knew the exact date. Having working with someone for 30 to 45 minutes, she finally told me that she canceled what the first lady had set up and that I had to wait 48 hours and call back and they woudl reset me up. I called back adn supposedly that had it all set and was to cancel by service with the other carrier. They never canceled my service. When I got the bill from my current company, I called them and the rep couldn't even locate my account even when I gave her my account number. I told her that if were this bad already maybe I should someone else who did want and business and she okay, thank you. wow! I would highly recommend not using this company.
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“  As I am writing this, I have been placed on a 45 minute hold to speak to a supervisor about a "mistery deposit". They have already demanded a 279 dollar deposit and are now asking for 79 more (because my building is demanding it?????) - WHAT DOES MY BUILDING HAVE TO DO WITH YOUR COMPANY AND DEPOSIT??? This is a huge scam and they will make up charges on your bill...I do not know who is pocketing this and who works for them. Aweful service. I am very very disappointed. I have been a loyal customer and I am getting treated like shit. I am switiching and reporting you to the better business bureau. Aweful. ”

“  I don't want to give any star to this company,, It is waste of time,, and headache for receiving your money ( like voucher or gift card).. we signed up at walgreen location of valley ranch, Irving.. We have been told they will not switch it until 10 days If we can't decide it to switch it to GME but within 3 days they did switched me and my previous company charged me for contract termination fee. So I had no other choice but to stay with them.. now I had to receive $200.00 voucher. I have been told that I will be able to use it towards paying my electric bill but I just found out that I have to use $200.00 voucher on their one of the website and that website has stuff for very high price or I don't need them.. SO my $200.00 voucher is an issue for me,, It is waste of money and time I have spent on this company.. ”

“  I moved out of my apartment in Feb of 2014 but kept getting billed for several months later. They don't have their act together and kept adding to the charges. I will fight it tooth and nail; will not be taken advantage of because they can't get their head out of their you know what. ”

“  This company has the nerve to put a switch hold on my account after my bill was paid in full way before the scheduled payment plan. Then they tell me to wait 10 days to have it removed by another company ERCOT. Why does it take this long is my first question?Then if I am not in a contract and are a monthly customer, why should I have to wait to have it removed?I did not wait to pay your money way ahead of the due date. The reps and supervisors are all ignoramus to every extent. Plus I love how they read from scripts and make up answers when you ask a question. It is very obvious this company hires anyone and the owner should be ashed of themselves for allowing employees like these people at their company. If you are looking for a company that lies, are deceitful, finds way to scam for more money, and with horrible billing organization then this is the best one for you. I hope this company goes down hill asap. I wish I would have listened to the reviews before signing up. But since I was looking for a company that would give me energy asap with no deposit I went with them. I guess if I would have paid another company a deposit I would be happier, because the others that I looked at have nothing but great reviews. It is also amazing how much money I have paid as a monthly customer verses what other companies charge. I guess you pay for what you get with this company. No wonder they offer no deposits and high rates, because they are scam artists to every extent. I sent a complaint to the PUC already and are in the midst of having them help me get my hold removed. It is sad that you have to wait to leave a company that you paid the bill for early and are not in a contract with. I advise everyone to run as far away from this company as possible. The high rates and no deposits are not worth it at all! I regret being with them for a little over a year. I am waiting for my hold to be removed and still shopping around with other companies for great rates for monthly customers. As soon as my hold is removed, I will do all that I can to make sure that everyone I know and run into that move into the DFW area to not become their customer! Now wait 10 days for that one Green Mountain Scam Artists!!!! ”

“  Due to internal system upgrade issues within their company and their inability to handle their call volume, it's very difficult to get in touch with someone. But, they will promptly disconnect service and charge you "disconnect notice fees" for not being able to reach them to set up a plan! For nearly 3 weeks I attempted to speak with someone and after being on hold for over 30 minutes each time, I finally hung up. Not until waiting an hour and 20 minutes, was I able to got in touch with a representative. Unfortunately, they were unable to help and once again, I was on hold for another 45 minutes before I could speak with a "supervisor". This person was rude, condescending and lacked customer service skills. Green Mountain, you're not the only choice out there! ”

“  Since I started my service with Green Mountain, the average bill is about $250 or $300 with inexplicable fees--and I have a 1,600 square foot home--Comparable bills for a home my size in my neighborhood--about $75. But here's the kicker--this December, I had a tough time paying this exorbitant bill--They were absolutely unsympathetic, even though I'm always paying faithfully on my bill. They offered a Deferred payment plan..which split up the remainder of my bill. They never disclosed that just for offering me a deferred payment plan--they ADDED an additional charge/fee of $85--this ON TOP of the existing usage charges. This is ethically just wrong--To hit someone who is STRUGGLING, with another shock of $85. Awful--they take advantage and exploit those who have run into any sort of financial challenge. Get out of Green Mountain as soon as you can--When summer hits, they will strike with unfathomable rates and bills full of fees that are inexplicable. And get this--they've shipped all their customer service work to agents across the border. You will never be able to speak to a manager, to get anything rectified. They do this for one reason--so you will just pay their exorbitant rates or get disconnected. Going green--ends up in a nightmare of Corporate Greed? I wish it were not so...but since I've used their service, this has been my experience. Worst. Ever. ”

“  I agree with the previous reviewer that this company does not even deserve a rating of 1. Signed up because it was easy and automatic when I moved into my apartment. TWICE now they have messed up my billing/auto payment and not notified me there was an issue then just shut off my electricity. I only reside in the apartment part time - LUCKILY I was in the apartment today when it happened so I could address it right away. ”

“  Short version: Once my "plan" term was up Green Mountain thanked me by increasing my rate double or triple. Feb bill $340.00 March bill 370.00.......Cant wait until April. So 710.00 for two months REALLY. The fun part was trying to get in touch with anyone at Green Mountain to sort this robbery out. Four hours mostly on hold to move up the chain to the escalations depth...... joke joke joke all they do is apologize and offer you methods to pay this atrocious amount over some months..... so extremely high bill coupled with an additional payment per month..... no thanks I won't pay that......I will however pay a fair just amount IF SOMEONE WOULD EVER RETURN MY CALLS!!!!!!! DO NOT EVER ENTERTAIN THIS COMPANY AS AN ENERGY OPTION. ”

“  When I logged into my account to pay my bill I have a ZERO balance, for two weeks I saw this. I received an email stating I had a high past due amount. Again when logging into my account and checking my bill details it shows a previous balance of ZERO, yet a past due amount. I called into the company to have this explained. I was hung up on, they acted like they couldn't hear me and when I finally managed to talk to someone, I was told their system has been malfunctioning. No one from their company called or in any other way alerted their customers to this. They did NOT confirm energy usage, even though their system is malfunctioning. They refuse to correct the amount. Not only this but for the past four or five months I have been charged double what I should have been. I have not changed my consumption in any way, yet my current (minus their false past due amount) bill reflects what I should have actually been charged the entire time. I have called in numerous times about that, but no one wanted to listen, investigate or do anything about it. Their answer is always "There's nothing I can do about it, you have to pay it". STAY AWAY from this company! ”

“  I've had someone come to my door twice in the past year trying to sell me this B.S! I have 3 "No Soliciting" signs on my front door and porch but yet they still ring my doorbell. They are either jackasses off the streets with no training or they don't know what no soliciting means or just can't read! Next time I'm going to let them meet a .45 pistol in their face till they get off my property. Contacted the company but no reply as of yet. I know timed are hard and they are just trying to do their jobs but they need to respect peoples wishes to not be bothered by solicitors at their home, especially when there are signs posted! ”

“  I recently switched to GME after we noticed an increase with our old provider. We noticed one of their reps at the entrance of Walgreens ( red flag there...) and so we started talking to her. She fed us alot of bull. Saying that the rate per KW was the lowest, there was no contract, and they would pay for the cancellation fee for canceling the service with my old provider. Once I switched my old company sent me a cancellation fee which i tried to talk to GME customer service who stated they don't pay for the cancellation fees when you switch even though my bf and I heard the lady say they did! SO that was the first lie. The next month we received the highest bill ever. For a small apartment which stays empty most of the day a $200 bill should not be expected. SO once again we tried to call customer service, we got hung up on 4 times!! I tried a different option on the menu when you call ( start new service option) and I was on hold for 45 mins even though they said it would be more than 5 min wait..... so i hung up on them. I'm currently searching for a better electric company with better rates and customer service!!! ”

“  Green Mountain Energy Philadelphia, paThis is the worst and most corrupt company I have found. My wife was lied to many times at sign up by their incorrect information. Trying to correct this was a nightmare. They said they could not for another billing cycle. I have a solar collector but do not know who is getting the power I generate. They said they gave credits for produced power by us at the sign up then said they do not after the sign up. They wanted proof of production which is not to be had anywhere. They, I feel, new this from the start. DO NOT CONNECT. ”

“  Never have I ever spoken to such a disrespectful "mananger" my mother who is older was yelled at.. Interrupted and hung up on! GREEN MOUTAIN ENERGY sucks and I do not reccomend to anyone. My mother had a bill this month of 500!! That is absurd.. She's never had a bill that high and when she called to ask why they told her there is nothing they can do to help. ”

“  I am 62 years old and have never had to contact my electric company in all those years.Green Mountain sends me disconnection notices and never sends a "notification invoice" (as they say they do every month)I have called customer service 3 different times and they have hung up on me 3 different times. ”

“  After on hold with customer service I opted for a call back. When they called back I was on the phone and asked her to wait. She said she would not even after I explained I had already held for 20 minutes. She hung up. Once I switched because they would not lower my rate, I called to make payment arrangements. After making the arrangement and making the payment as agreed they sent my account to a collection agency. ”

“  Green Mountain Energy offered a reduced rate for our community. Little did I know that I would receive a near $1,000 dollar invoice for one month's service. No explanation, no notification, no nothing from this "green" company. Had I known something was out of the ordinary, I would have moved to correct the problem. But, no, Green Mountain Energy just sends you invoices after the fact and expects payment immediately. I suspect they are under funded and are flying by the seat of their pants. ”

“  The $100 Visa Gift card was a scam. I just made the 3 month mark and sent in my bills to get my gift card only to be sent an email with a $200 on line store perk from green mountain. Im very dissatisfied as a customer and will be switching providors. I make sure my bills are paid 4-5 days before there due. Green Mountain Energy should be ashamed of how they lie to folks....Shame on you!!!! ”

“  I had a company with no problems. GME said they could do same low rate, and help the environment.LIes, lies, had $479.00 electricity bill with 13.5 rate, and I called them and said that was not the agreement and I would like copy of contract I originally signed. They of course could not furnish this, stated I could go on their website and try to get (yea right). This company is scamming us. I am reporting Rip Off, BBB, and anyplace I can to keep others for double electricity blls. ”