Green Mountain Energy Company was founded in 1997 with the mission to change the way power is made. As the longest serving renewable energy retailer in the country, Green Mountain is a green power pioneer.
“ I always go to the grocery store and green mountain people are saying how they can save me so much more on my bill then other companies I had entrust energy and not a bad plan didn't like the tdu pass through charge who I switch to green mountain first bill great second bill not so great the seller tell me that variable plan best wall to go he explain and it sounded good so I take the variable plan my second bill said I was charged 12.31 pkwhr I'm really um happy I call they say sir 9.6 only for first month I understand variable plan I know go up and down guy tell me when sign up plan go from 8.8lowest to 9.9 highest and when I call again they say I'd I want to move to fixed plan I can get 11.9 pkwhr argh idk ”
“ UPDATE: Well, today was the day my switch from Green Mountain to Source Power & Gas was to happen. At 8:00 am the power suddenly went off. After talking first to TNMP, then Source, and finally Green Mountain, I was told by Green Mountain that I had called and requested service be disconnected due to moving out! I quickly correctly the rep and informed her that as a courtesy I had called a day or two after switching to let Green Mountain know that I was switching and that I would not be renewing with them. Either due to poor communication skills or out of spite, my power was cut off and it took over three hours to get it back on. I had been informed by Source that TNMP would charge $79 for a "priority" service call to get power back on within 30 minutes to 2 hours. I let both Source and Green Mountain know that if the power was cut off due to Green Mountain's mistake, Green Mountain would be responsible for that fee. While explaining/complaining to Green Mountain, rep put me on hold and a few minutes later came back to tell that a priority service request would be sent to TNMP at no cost to me. I later found out from TNMP rep that Green Mountain did submit a request, but because they were no longer the ESP of record, the request had been cancelled. More delay, while waiting for Source's request to work it way thru channels. After power was back on, I was able to check my email and had a "Welcome to Green Mountain Energy". I couldn't type fast enough to reply and straighten them out. 4 hours later and still no response from Green Mountain Customer Service. Updates to follow as deemed necessary. ”
“ We set up our bill through online bill pay, my husband accidentally sent the payment amount for his truck to green mountain. I immediately called green mountain to have them send us our $429 OVERPAYMENT back and I was told at first that wasn't possible because that was handled by corporate. I asked to speak with someone in their corporate office, she said "they don't talk to customers, they don't even talk to us" I then asked to speak with a supervisor. The supervisor told me she would submit a request to have my refund sent back to me, however, if a bill was generated during that time, I would have to call back and RESUBMIT for a different amount. This sounds absurd to me especially since the supervisor said it takes 20 days to process and in that time another bill would be generated. Then why even have the process of submitting it if you're never going to receive the refund? ”
“ I checked my TXU account online today, to see what my bill for next month to be and I noticed on the upper right hand corner it said "Final Bill" and I also noticed that it was about $150 higher than any other month. So of course I called TXU customer service and they informed me that someone in my household switched electric companies! It wasn't me, so I thought back and remembered that about a week ago I was at HEB with my husband and he stayed behind to talk to a Green Mountain Energy representative. So I called my husband and he let me know that he provided his phone number and address just so they can call him back with information. Well, they never called and the representative enrolled him in Green Mountain Energy. That's why I always blow off every representative that tries to talk to me. But him being the nice person he is, always talks to them. Well, this is the last time that's gonna happen. I called Green Mountain and told them that I didn't authorize that and I don't even know how they were able to do that switch if my husband is not even on my TXU contract!!! I am very upset because it will take up to a month for the switch to go through. I am not staying with Green Mountain Energy and there's no way I'm paying the bill they're going to send me. That's very upsetting, that guy probably just wanted his commission for signing someone up. Next time I see him at HEB, he's getting an earful!!!!!!! ”
“ I live in a one bedroom townhome, work full time and my monthly bills average between 120.00 - 180.00. Ridiculous. Shopping time! ”
“ I received a notification in the mail today from my current provider TXU that my service has been cancelled. I was advised to contact Oncor to find out "why". After speaking to Oncor, I was told my service provider had been switched. I didn't authorize a change and I don't want Green Mountain Energy has my provider. My husband remembers speaking to a representative at Walgreens and providing name and address. However, he told the gentleman that he was not interested in switching providers. In addition, he didn't sign in any paperwork or provide any person information to set-up an acct. I view this as "fraud" and forcing a person to use your service. This is a poor way to conduct business. I have contacted TXU to start an investigation but it may take 21 days...because a company switch our electronic without approval. I guess the next step is to log a compliant with the Better Business Bureau and Texas Electronic Commission. ”
“ Horrible company! Bills are rarely sent, however disconnection notices arrive ahead of the bill. Just today they disconnected without warning and when I called to demand an explination im told me they have not received payment, long story short they take up to 15 days to process a payment thru bill pay. I ended up paying the same bill two times. They refused to refund. . Customer service was extremely rude and treted me like a criminal. im sorry but its not my fault your system takes 15 days to process my payment. I DO NOT recpmend this company. I will be switching asap :) ”
“ The time I actually wanted service, they never told me about a deposit, so my old service turned off and I has no power for days until I signed up with a different company. Then a few years later I called to see how much a deposit would be for new service, was told an obscene amount, so I told them no. They decided to connect service anyway, and now expect me to pay them on top of paying my current service. Screw this company!!! ”
“ I made a payment on the internet a day before my due date. It immediately posted on my back account, which I took a picture of, because I have always had problems with them. I also received an instant email from them stating the payment was received. 2 weeks later, my power at the shop shuts off. I called and they had stated the payment I made 2 weeks prior was denied because the billing address I input was wrong. I pulled up my bank account and saw the charge still there. I stated to them I can send in my bank statement showing the amount was paid a day before the due date. They told me that even though I paid, the bank sometimes may take weeks to issue the money back even though on Green Mountain's end, if was denied immediately. I told them I always paid my bills on time, and if they knew this payment was going to be denied due to the wrong billing address, why was I not notified? I offered to just pay over the phone so I can get the lights back on, even though my initial payment has not been given back to my account. The lady wanted to charge me a fee to pay over the phone, and then tack on a late, and reactivation fee. I asked the lady, if I paid it initally on time, and you held the money for a week, then issued it back to the bank, why do I have to pay all those fees if I was not notified? Technically, I paid on time, and the money was held for a week! She was rude, short, and talked to me like a "smart ass," telling me it doesn't matter what I paid before and if it was on time, that I am paying now, so it's late. I would talk, and she would tell me to stop talking and let her finish talking, and I think to myself, " This is probably why they don't have you do new or potential customer phone calls." I can not explain my dissatisfaction with them. You hold my money for a week, then send it back to my bank, and my bank has not issued it back to my account, and somehow I was suppose to know to pay the amount again? I have had other companies who were great, with great customer service. Unfortunately, we are stuck with Green Mountain, because we trusted our broker in picking our energy company. You think with us using 4 of our business locations with them, Green Mountain would be a little more understanding. ”
“ I was at a local event when I was flagged down by a salesman by the name of Tony Bartok, who wanted to talk to me about the green positives of Green Mountain Energy. He asked me to fill out a form so they could send me more information, as I stated I would not leave my current energy company, but would like more information for when my contract is up. I went home, then 1 week later received a phone call from my current energy company asking why I cancelled my service???? Lets get one thing straight, I did not cancel my service, Green Mountain Energy did and they did it without my consent or knowledge to do so. They also had the audacity to bill me for the few days I was unknowingly with their company plus a cancellation fee that was almost $200!!!! I insisted on speaking to a manager and she said there was nothing she could do, if I did not pay the amount in full I would be sent to collections! Are you kidding me??? This is the most unethical company I have ever had the displeasure of dealing with and after reading other reviews, the majority of their customers/victims have had similar encounters. This solidifies my decision to NEVER use Green Mountain Energy, which is a shame... renewable energy is such an amazing concept, however the way this unethical company goes about "customer service" makes my choice easy. I WILL NEVER BE A CUSTOMER OF GREEN MOUNTAIN ENERGY! ”
“ My roommate and I used to both have Green Mountain for our old apartments. Two story lofts, never under $100. The best part of this, is no ones electricity was ever shut off. We moved out 2 months ago and switched companies. She is now getting sent to collections for a bill of $127 from NOVEMBER 2011. Hmmm, if she didn't pay it... wouldn't her electricity have been shut off? Ever? Ridiculous. Customer service is terrible, "upper management" couldn't (or wouldn't) do anything. They stated they put a note under her account that says it is "locked" and they couldn't even print off a history of her bills and payments. Out of our old apartment complex, three of our neighbors used them and were completely dissatisfied with them. She received "2" disconnect fees with out even disconnecting her service. Our conclusion, their billing program/service/department sucks and needs some major improvements. Their customer service sucks. And, they should have contacted her prior to sending her to collections.After reading some of the reviews, I would take this next suggestion for what it is worth, "RUN for your life"Very dissapointed X-customers who are never going back. ”
“ Awful,they treat you like a child on the phone when inquiring about how high the bill is. I live in a 500 sq ft apt in Texas, and my bill has NEVER EVER been below $120.00. Which is absurd, considering I'm a college student and NEVER at home except to sleep. The company makes me sick. Each month expect to see more and more add up, because it won't stop. It's burning up in my apartment since its usually 97 degrees plus in Texas at almost any given time. I really sincerely hate this company, and I am switching as fast as possible. ”
“ The level of customer service provided by Green Mountain Energy makes we want to burn down an acre of virgin rain forest just to spite them. If there were negative light bulb ratings, I would use them. ”
“ I SIGNED UP WITH GREEN MOUNTAIN AFTER BEING WITH RELIANT FOR MORE THAN 4 YEARS. WHAT A DISAPPOINTMENT GREEN MOUNTAIN HAS BEEN. I SIGNED UP WITH THE AGREEMENT THAT I WOULD GET A $100 GIFT CARD. IN ORDER TO RECEIVE THAT AMOUNT YOU HAVE TO HAVE PAID 3 MONTHS WITHOUT BEING LATE. MY BILL IS DUE THE 6TH EACH MONTH. WHICH IS WHY I KNOW THAT GREEN MOUNTAIN IS LYING -- I MAIL ALL MY PAYMENTS TOGETHER THAT ARE DUE DURING THE FIRST OF THE MONTH LIKE MY SEARS CARD WHICH IS DUE THE 4TH. LONG STORY SHORT I MAILED IN ALL MY PAYMENTS AND THE ONE FOR GREEN MOUNTAIN DOESN'T CLEAR MY ACCOUNT FOR TILL 4 DAYS LATER THAN ALL THE REST. MY BELIEF IS THAT GREEN MOUNTAIN HOLDS CHECKS TO MAKE CUSTOMERS LATE. I REVIEWED MY STATEMENT EACH MONTH AND EACH TIME IT IS TOTALLY DIFFERENT AND IS ALWAYS 4 TO 6 DAYS LATER THAN ALL THE REST BUT IS MAILED THE SAME TIME AND GREEN MOUNTAIN IS IN THE SAME STATE!! ”
“ Green Mountain is the worst electric company I have ever dealt with. They have my house set up under a commercial account so I pay the distribution charge that is billed to commercial accounts. It is nearly impossible to get anyone on the phone. They are hateful and not helpful at all. I made a payment that was posted to a residential account number that I didnt know I had. Then the commercial department sent me a disconnect notice. Apparently the commercial and residential departments cannot communicate with each other. The confirmation number I was given when I called in my payment does nothing to help them find my payment and I am still set to be disconnected tomorrow! And because I am set up under a commercial account, my cancellation fee is $1800.00!! May just pay it so that I don't have to deal with this company anymore!! ”
“ This company is a ripoff. The rates are not what is advertised. I'm never home every month and the bill continues to go up monthly. The billing is not accurate. My neighbors that use them are also unsatisfied. Our friends that own two story homes pay a fourth of what I pay to live in a 2 bedroom apt. I pay at least $175 or up. Ridiculous!! ”
“ My last statement was June 11, 2011. Since the end of July I have been calling almost weekly about the fact that I have not received a bill.I just keep getting the answer "Yes, we know there are some problems due to a system update." It seems no one can do anything and there is no one who can help or tell you when you might actually get a bill. One customer service person did call Oncor to get a meter reading and gave me an estimated bill which is more than most of the service people will do. ”
“ This company has been great for many years until two months ago when they stopped sending out statements---yet, they suggested sending in payments. It doesn't make sense and there has been no explanation of this problem to date. ”
“ I've been with Green Mountain for two years now. I am not sure what has changed in the last year or so with this company, all i know is that they went from Ok. to LOUSY.For starters-- over the past year they have been sending me late bills just about every month and then adding a 20.00 fee for "late payment." I tried explaining that they keep sending me late bills but to no avail.Second--my meter has been "misread" at least 4 times-always in Green Mountain's favor. Each time Oncor has sent another meter reader to re-read and each time Green Mountain tried to screw me out when crediting my account.Third--Their bills are confusing as hell and to make matters worse--they throw in a non-existent "previous balance" and try to explain it away.If it wasn't for the fact that i am under contract i would have switched months ago.Thank God my contract is up this week. I can finally find a company that is not made up of a bunch of crooks. ”
“ I was a green mountain user when my promotion was up they didn't want to give me a good rate so I switched. Paid my last bill which they jacked up the rate probably because I was switching. Then I get a bill for 1.02 for early meter reading charge!!! Can you believe that how DUMB!!!! Cost more to send the bill than the bill owed!!!! Couldn't believe it!!!! ”
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