Green Mountain Energy Company was founded in 1997 with the mission to change the way power is made. As the longest serving renewable energy retailer in the country, Green Mountain is a green power pioneer.
“ First, this is a company owned by another (energy) company that has no real product. This mini-Enron brokers energy providers (people who put power into the grid) and energy distributors (the folks who own the lines and transformers in front of your house). They package this and send you a very green looking bill. As energy brokers, they have two things to offer the consumer: better prices or better service. This company appears to offer fairly decent prices but they offer HORRIBLE customer service. The way to get to an actual customer service human being is to press the option number for "new service". You will get a human being, then. They can then put in a queue to talk with someone about a billing or service problem. Beware, this bunch of paper pushers could not care less about you. To see the opinions or other fans, go to http://www.boycottgreenmountain.com/ For myself, see the complaint I filed with the Texas PUC, below. I am not certain whether Green Mountain is in violation of the law in what they did, but they certainly did not offer ANY customer service. These folks are real STINKERS! To Complaint Department, Texas PUC, I was a customer with Green Mountain Energy (GME) for the last 9 or 10 months. While a customer, GME changed my billing address without my request or notice. GME sent my bills to my service address. My service address has no mailbox or way to receive mail. Until the change of address by GME, all bills had been mailed to my company address. As a result of the un-requested change to my billing address, my bill of July 15, 2015 (date of invoice) went unpaid until my service was terminated around the 17th of August. I was not present in the home at the time of termination. I have attached the bill that remained unpaid until August 21, 2015. Due to the unauthorized change of billing address, I never received a bill or a notice of termination. If either the bill or the notice of termination was sent via first class or registered mail, then GRE would have gotten a notice that the mail had not been delivered. So, I was terminated within 35 days of being invoiced (an invoice never delivered) on an newly moved account. I was never called or emailed and the (new) address was never verified. I cancelled service with GME on the day of the termination and have moved to another provider. This should never have been allowed to occur. If what they did was legal, then the law should be changed. The service provider should be required to supply proof that bills or termination notices HAVE ACTUALLY BEEN DELIVERED. Whether this termination was somehow legal or not, the practice reflects quite badly on the company who did it. I would like you to investigate this claim. ”
“ I am a current customer of GME because I am still under one of their 24 month contracts. I have had 400 dollar bills for the last three months. I have a 800 sq ft Apt. My parents have a 3000 sq ft HOUSE and use a thousand more KW than I do and their bill is CONSTANTLY 150 dollars cheaper than mine. It makes no sense. Then I noticed my contract had me locked into 13.09 a KW. I emailed customer service about this and never got a response. So then I tried to call customer service. After being on hold for an hour they told me it was going to be $295 to cancel or even get a different plan with less of a KW. So now I have to have my heat on 67 degrees just to get the bill to be under 400 dollars but still 15$ shy of 300. Thanks green mountain energy. Its easier to make your customer suffer rather than offering an ideal service. as soon as I get an address change i am disconnecting and never looking back. The cancel fee is cheaper than a bill that high. ”
“ Have been 7 months since I signed up and the price its going up too. When I order the service the customer representative told me about the month to month being at 7.8 cents ok I ask how much it can change? And she told me that it hasn't go over 12.0 cents in the last two years and anyways I can change it if I don't like what im paying.ok doesn't sound bad so I signed up right now after 7 months every month it just goes up around 1.5 cents right now its at 15.7 cents and my bill its 240 dollars this month in a small apartment and after being on vacation for almost two weeks during the billing cycle and I wasn't at the appartment and everything was shut off. Why I hasn't changed yet? Because im too busy and waiting for the prize to go back to decent prize again but everything seems like isn't going to happen so im decided to change. Ive never make a late payments and I have never tried to contact the company and I doesn't need to I think I have a clear answer from them already. Thanks for ripped me off!!!!!!! ”
“ This is probably the worst experience I have had with an energy provider. Run away from them and don't look back. Nov is supposed to the non - peak period and I was charged 16c / kwh. I'll leave a review on yelp. Everyone needs to know about them. The apt front office recommended them. Maybe they get some kickbacks. ”
“ The accounting practices of this firm are awful. Customer service is bad. Someone else's account was combined with mine, the bill was enormous. I live in a tiny space & am gone a lot--there is no way my bill should be this high. But also their accounting is very strange in that I was also being billed twice a month instead of once a month. There is no notice as to whether you're on a contract or not. Customer service does not spread light on any issue--in fact, they darken it! ”
“ When I first signed up for this service at a HEB store I signed for a rate I NEVER saw. It was the beginning of summer when I got my first bill. The rate was 3 cents more per kWh. I was told bu customer service that since it was summer my rate would be higher (the sales person never told me this) . Well, winter came and it never went down to the rate I signed up for.. I was then told to enter in a contract which I did. Now a new problem. Twice I was a day or two late and I was automatically charged a disconnect fee of $20.00 plus a late charge fee. I did not know I was late until I got the disconnect notice and my bill on the same day.. I called to inform them that I never knew I was late, why did I have to pay for a disconnect notice. I was told that it is automatically generated if you a late one day!!!!!I ”
“ My services were disconnected yesterday when I got home for no reason at all! The customer care department stated that there was an move out order placed on my account, which is not true my contract was up on the 20th and I didn't renew yet because I'm moving and wanted to make sure that they service my area first. I called to see if they did service my new address and I was told yes, however I later found out by Garland utilities that they didn't. I stated to the rep at least 3 times that I just wanted to confirm, that was all I was doing. The level of customer service I received was terrible! I'm 7 months pregnant and had to sleep in the cold and maneuver through my home with no electricity for me and my family which consists of two children ages 4, 5 and my husband. My food in my fridge is bad now and Green Mountain could care less. ”
“ Ridiculous. We are shopping around, can't believe we didn't even look at our bill during the hottest summer on record to compare rates. 15.712/kw is INSANE!!!!! ”
“ I was a Liberty Energy customer with no complaints. Liberty went bankrupt and automatically transfered my account to Green Mountain with the letter stating Green Mountain will honor my Liberty contract. Not only has Green Mountain not honored my contract they severely over charge me. My bill from Liberty last year for Jan 2020 was $60. My usage has not changed from year to year. However my Green Mountain bill was $139. No way should my bill EVER be that high in the winter. I live in a small 2 bedroom house and my heat is natural gas not electric. Historically my electricity bill is low in the Winter and increase in the summer. My natural gas bill increases in the Winter and decrease in the summer. I'm waiting on Green Mountain to explain to me a 50%+ increase from year to year. My goal at this point is to dump Green Mountain for a more a family budget friendly and fair electricity company like Liberty. ”
“ During my 11-month usage plan, I was over-charged for 3 months and double charged for 1 month. The investigation took 3 months and during which I have to make multiple phone calls to get my money back (still in process). Waste of time and money. Regretted that I have recommended the service to my friends. Should never do that! ”
“ Over charge for everything and sneak in extra fees all over. Very bad business and I regret using them. ”
“ I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set to switch over to our new house. New owner contacted me to advise my account was closed? Called GME (3rd time) and they then informed me that they dont service our new house-thankfully we could get same day service with the new provider. To add insult to injury they called 5 days later to see if I had received my final bill & would be able to pay for it? Deceived by 2 different representatives and they gave the new owner the run around-bad news for GME new owner is a local real estate agent for a large firm. Sure GME wont get any recommendations from her or her firm. ”
“ I have been with green mountain for a few years. When my plan expired, I received no notice. I just received a $425 + electric bill! I called customer service and the man told me my kilowatt price and he didnt seemed at all concerned to keep my business! I asked him flat out, do you want to keep my business. He was quiet didnt say yes. So I went to choose another provider. I went with TriEagle! I already have received notification from them that they will notify me before my plan changes! Wow! Im already impressed! Heres hoping for a good relationship with TriEagle! ”
“ Green Mountain tried very hard to get me to renew at a high rate (13.6 cents a KWH). Even tried to tell me that was the best rate for existing customers. (Both via mail and via their website and via their customer service, so it was a repeated and concerted effort to overcharge me.)Since I knew other providers were offering 10.6 cents and GM was offering that for new customers, I kept asking for their best rates. After an hour on the phone and 3 times on hold while a manager was consulted, they offered me an 8 cent rate. (All rates include Centerpoint charges, so in this case the GM rate was 3.1 cents). Couldn't convince them to give me more than 13 months or to start it immediately (either of which should have been an option), because I was tired after so long on the phone. I have been a GM customer for 15 years, and expected to be treated better than this. ”
“ I had them for 3 years and my bill was alright in the first year but seemed like it just kept increasing. I renewed my account twice. The third year they didn't send me any notification for an account renewal opportunity and my bill was 3 times the amount and they charged me not only twice what I normally had, they wouldn't help me resolve the high bill. When normally my bill is something like $50 in the winter this time it was $161! i went in circles with them and I finally got fed up and immediately cancelled and now I have to pay what usually all my bills are together so they don't ruin my credit. I have shared this with my circle of family and friends who all had green mountain and they are switching this week.Too much for "green" energy. ”
“ I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident. I spoke with a representative from Green Mountain on June 27, 2017, to resolve this issue. The Green Mountain representative informed me that my July bill was due on August 11th and Chase paid it on August 12th, and my September bill was due on October 11th and Chase paid it on October 12th. Thus, my Letter of Credit stated I had two late payments. The Green Mountain representative suggested I contact Chase about this apparent discrepancy and she refused to remove the two late payments from my letter. Later that day, I spoke with a representative from Chase Visa and was told that they only have a record of the process dates (8/12/16 and 10/12/16) and no errors were recorded. As a consumer, I feel I am at a distinct disadvantage because I cannot prove when these requests for payment were actually made by Green Mountain. This seems like a simple matter that could be resolved with little effort. Both bills were paid, and I had no control over when Green Mountain submitted them. ”
“ We have been with this provider for about 5 years and have had major issues with incorrect billing/charges over the last few months. Payments not being credited appropriately etc. Customer service department is rude and lacks the basic knowledge to address your concerns. Currently shopping for a new provide. The 200 dollars to break the contract will be well worth it. ”
“ Signed up for month-to-month plan at $0.099/kWh; latest bill shows "average price you paid for electric service this month" as $0.168--almost 17cents a kWh. This is nowhere near what is advertised or promised. Beginning a search now through all the other liars, looking for the provider who lies the least... ”
“ Signed up for $100 gift card promotion from PowerToChoose.org, which after 90 days service gives you $100. Filled in everything, sent it in, no response... Called customer service, they indicated that my service plan did not qualify because the rate was too low, which BTW was higher than most other offers. Complained... no response. Now at 120 days, my bill has jumped by over $120/mo. because their original promotion rate expired and you are rolled into their highest rate automatically. ”
“ After reading numerous reviews on Green Mountain, this company need to take a good look on how they are as a business, and treating their loyal customers, 98% of the reviews were negative. Open your eyes Green mountain and listen to all the negative feedback your getting, thats why im switching to another provider, becwuse I agree with alot of the complaints on here ”
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