Green Mountain Energy - Company Information

“  Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentlessly increase rates. My rates almost doubled within 2 years and I eventually switched to a reputable electricity company.In addition, I noticed $20 fees tacked on to the sum from time to time. I found out that if I pay the bill 1 day after the due date, I get a $20 late "notice" fee. Most other electricity companies charge a percentage late fee. Paying $20 extra on a $40 bill while I was on vacation, for being few days late, is absolutely insulting and unreasonable. This is flat out robbery.Green Mountain Energy has anti-customer small print they hide in their agreement legalese. They do business in a dishonest manner.Do not take the bait. ”

“  After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there have been months when I was charged twice. There have been months when a letter from GME told me they received no payment and are disconnecting my service. Just received another letter like this today. My previous experience with customer service was so discouraging (1 hour on the phone - being transferred from one incompetent person to another), that I will not put myself through that experience again. Time to switch. ”

“  I tried to do what I thought was the responsible thing, use green energy, reduce oil, coal and gas consumption. I've had enough with this company. The final straw for me is that they changed my account #, and now I can't login to pay my bill. I have been with GME for several years and I'm done. Other companies offer green options, and don't charge as much. I've had it. I'll pay the fee to get away from these incompetent and annoying schmucks. ”

“  I had Green Mountain for years and never had a problem until I disconnected my service and they sent a 5 or 10 dollar charge to collections because my automatic bill payment was cancelled (by them) right before I had a final charge on my account. I was very frustrated with GM for sending my little charge to collections instead of simply calling me. I paid the collections and an extra 7 dollar fine, thought that it was all over. Then I bought another home 6 months later and decided to give them another chance. I called them up and they said I couldn't sign up for service until I had disputed my 3rd party collections. Seriously? Your mistake that I had to pay for, and your customer service that couldn't call me up and tell me I had a charge, and now its my job to call the collections agency and dispute the charges?Nope, sorry. I've already done enough on my end, GM you need to own up for your mistakes. If you want returning customers you need to treat them better. ”

“  This has been my most frustrating experience with an electric company. Having moved various times and being pleasantly pleased with my previous company, my new apartment complex had a contact with Green Mountain and so I was forced to have them. Customer service was always terrible, my billing statements were always incorrect and never properly updated after having been "corrected". ”

“  I've had Green Mountain for over a year haven't had any problems until recently. I logged in to pay my bill and it showed a current balance of $230.00 for my 1 bedroom apartment. I called and the customer service agent told me I was being charged for 2 disconnect notices. I told her there was a mistake, that my electricity had never been disconnected. She went on to explain that they charge $20 just to mail out the disconnect notice and since they don't have a grace period the notice can be mailed out at anytime after the due date. Meaning, they can mail out a disconnect notice if you are late even by just a day or two and you're out 20 bucks. She said it's in the contract. I told her it might be, on the back of page 16 in small print, but I did my contact over the phone and I was not told about it. Check your contract and billing history. There's a good chance you have paid the $20 charge too. Then spread the word so people can avoid this company. ”

“  I had to talk to three different customer service
reps to figure out one simple problem and it still
was unresolved but for 5.85$ everything would be
cool (nickel and dime nickel and dime) i have PROVIDED over a grand with the company so far and
this how they roll ”

“  We moved to GME about 3 years ago and were exceedingly prooud to have 100% wind, etc, etc. About a year ago, our contract expired and we (foolishly) figured we would get the best rate because we were "loyal" customers. Imagine our surprise when we say we were paying almost 50% MORE than a new customer does ($0.15 compared to $0.10)! Forget that! We thought we'd call in and see if they could work with us, but they're closed on Saturday. Forget that x2!There was a time when I'd recommend GME. However, after getting screwed for a year, no way. ”

“  very poor communication. after three years the co still does not recgonize my e-mail address ”

“  It's too expensive. I lived in a 540 sq foot efficiency apartment and even
when I was away from my home and not running my air conditioner, my
bill was almost $100.00.

Really! ”

“  We tried to keep the them but after 1 year we sadly are changing our mind.
The fact that this company is enviroment friendly is great but sad that it don't fits our budget anymore.
Last month $80 this month $310 and our ac runs 79/80)
Our rate changed and we didn't know, when we called we tried to understand but the lady on the phone was not really helping.
Since they don't mind loosing good customers we don't mind changing the company!!! ”

“  Signed on for the free night plan at 25 cents a kWh. Come to find out were paying .40 cents a kilowatt. Now unless you enjoy 200-500 dollar bills this is the company for you other than that dont even let them convince you other wise. Call another company and signed on with them. This company is a leech and a bunch of liars. ”

“  I have been with Green Mountain for 2 years and 8months.I had to make a 200.00 deposit so when I closed my account I was told it is nonrefundable.I cannot speak to nobody in that office from Management go down.There language barrier is terrible you never get to leave a review after the call so things cannot be changed.Then I was told my Business Account will not be refunded just not acceptable this is not a company I will never be doing business with again.I am pretty sure my review won't get posted. ”

“  We've been with GM for years.maybe 7 or 8..we noticed our bill recently started getting higher the past few months. lived at same place for past 6 years..almost $400 this month, for a 2 bedroom...and no one is home during day...and we have "free nights". in june asked how to lower it, they suggested a better plan....but failed to tell us it doesn't start until Nov.... my in laws have a 5 bdrm house, 2 AC units and home all day...their bill was $172 this month..they have Champion energy..time for us to switch. ”

“  I had been with them for 5 years. The main selling point for me was the electric delivery charge on my TXU bill. After my initial contract I never received any offers, I just got a bill each month. Well this last month I looked at my bill and guess what, the same electric delivery charges. So I went with another provider and now they say I owe a $300 early termination fee? Someone will have to explain because I never signed another contract. So how did I terminate early? They adding this just thinking people will pay? Very dishonest. Sad that a loyal customer gets treated like dirt. Pay your bills and get screwed for being a good customer. ”

“  Customer service is extremely disrespectful. No one seems to care about any issues you were calling in for. Im not the type to go online and write a review but this needs to be known. This company does not take any responsibility for requests. Communication is awful, and customer service does not show any respect on the phone. ”

“  I am someone who has been paying electric bills for 30 plus years. I've never experienced such an awful company. I ran in to some money issues (single mom) and tried to get them to make arrangements to let me pay my bill a bit late, but it would have been paid before my next bill was due. They refused and turned off my electricity twice. So, if your bill is due on the 19th and your new bill generates 12 days later.. you get shut off... and no one cares or can do anything about it. NEVER have I seen this in my life. I very much dislike what this company is about and unfortunately, I'm locked in to a 2 year with them. I will run as fast as I can away once it's up though! ”

“  We signed 2 year contract for free weekends. Our bill has increased . paying in excess of 490.00 this current bill is over 525.00 where's the savings. A bunch of hog wash. We're gone most of the day. I'm never recommending this company. ”

“  Called on three separate occasions to set up new service. Was given the wrong information the first two times. At the end of the third time, I asked if there was anything else needed or would I walk into my new house in three days and the power would be on. I was told "Yes, there is nothing else needed. Your power will be on in 24-48 hours."Arrived at the house on a Saturday Evening...guess what...NO POWER! The morons sent an email requesting more information even though I was assured I was 100% good to go. They then let me know that it would be another 48 hours, but with the weekend, like 72, before they would turn my power on. RIDICULOUS! I asked for a manager and after another hour of wasted time, mainly waiting on hold (Likely because they have so many other customers they have screwed over) and he said he would escalate it IF after he listened to a recording of the call that the email part was not explained to me. He, of course came back and said it was, even though it was NOT.They have my SS, my new home address, all the information they could need in the world and the morons can't turn on my power. Utter incompetence. I will NEVER use GME, nor NRG, their parent company's products or services again. I will warn everyone I know or even bump into about their CRAPPY lack of customer service. ”

“  There is an overnight freezing warning in Houston- I asked to pay on the 15th. There is nothing they can do. So here my daughter and I sit. Its cold. It is also unlawful. ”